I booked two three bedroom apartments for a group of extended family from the UK. This was my fourth trip to the area in 5 years and was really looking forward to a relaxing family holiday in a lovely area where we had been warmly welcomed every time.
However, not at The Boutique Collection. The local staff were ill informed, blase and unhelpful on more than one occasion.
The apartments served their purpose well, but the local staff took the shine off an otherwise pleasant trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to offer your feedback. It is disappointing to hear that your holiday experience was blemished by a Boutique Collection representative. We appreciate the significance of family holidays and are constantly striving to offer our clients an outstanding holiday experience.
Report response as inappropriate
Often times we rely on our guest’s comments (good and bad) to ensure that our team is operating with the highest regard for customer service and any challenges can be rectified immediately.
In regards to your comments - please be assured that we have made our front office staff aware of your feedback. Whilst we always do everything we can to accommodate special requests, unfortunately not all special requests can be 100% guaranteed.
We do hope that you will visit the Island Views again… As you know it is truly and amazing property.
Boutique Collection Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.