While we could not have asked for a bigger or better-appointed apartment, or one that had a better view of the ocean, our experience at Island Views Palm Cove was lessened by the fact that there are problems with the building’s body corporate, which have a negative impact on holiday-goers.
Firstly, the so-called temperature-controlled pool was freezing. Out of the 12 days we stayed there, the pool’s temperature was only bearable on two occasions. This is not good enough for an alleged five-star property. It was actually warmer to swim in the ocean.
There appears to be a fight going on between full-time tenants in the building because on a few occasions when we went to check the pool’s temperature, because it was so cold, there were several threatening signs placed on the equipment. It sounded like this temperature problem had been occurring for some time.
Secondly, the Wi-Fi did not work during our stay, which was blamed on the body corporate by Boutique Collection staff. We eventually were told to “piggy-back” onto another room’s Wi-Fi, which gave us intermittent internet access at best.
Other annoyances included the fact the baby's cot was not put up correctly upon our arrival, which we then had to chase for several hours before it was fixed, the extra room servicing we paid for was not done until 4.30pm, which again we had to chase up for several hours, numerous lights did not work and a light fitting was missing from one of the bathrooms – all very slack for a property of this standard and the way it is marketed.
It is a shame these factors contributed to us not having the five-star holiday we were looking forward to.
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