This place is a nightmare. Although the rooms were nice, clean and charmingly oldfashioned, the "service" was so bad that it turned our stay into a complete nightmare.
The hostess, who lives there by herself, kept telling us that, as the place is her home, we had better live by her rules. We are very quiet, considerate people, but she made us feel like criminals, constantly following us everywhere, asking weird, sometimes hostile questions and knocking on our door. Whenever we wanted to leave, she would hold us up and question us. The same when we came back. We literally didn't get a moment of peace the entire time.
When one day there was fecal-matter smeared on her door-step, she mentioned that there was some kind of feud going on between her and her neighbours, who had probably put it there. She doesn't speak French, and cannot give any useful advice on the area, yet insisted that we should follow her recommendations and kept telling us that whatever we had done during the day wasn't anywhere near as good as what she would have done, shaking her head and tut-tutting.
Even though she had told us that breakfast would be available from 8am onwards, she made it clear to us that she would not appreciate having to get up anywhere near that time to prepare our breakfast. So we would have to get up later. When there were other guests, she informed us that all the guests had to agree amongst each other when they would get up so that she would only have to prepare breakfast once.
The room was advertised as having a fridge/mini-bar, which was sorely needed as the nearest eating-facilities were not close-by. But the fridge was broken and when we informed her of this she did nothing.
When she found a broken tile in the bath-closet/toilet in our room (which by the way did not have a door), she demanded in a rather offensive way that we pay for it, even though it had clearly been broken before.
To top things, she told us to hand over our passports for the duration of our stay, saying that she wanted the option of witholding them in case there was something wrong. She was effectively wanting to keep us as hostages. Unbelievable but true.
Stay away from this place!
- Official Description (provided by the hotel):
- Romantic, charming, comfortable and friendly, La Maison Fleur de Felice offering B&B accommodation is located in Mas Cabardes, a quaint and tranquil village situated in the Black Mountains, 25 minutes from Carcassonne Medieval city. La Maison Fleur de Felice offers high level amenities, friendly atmosphere and quality service. Perfectly located for holidays in the Languedoc, our tranquil retreat is ideal for activities and for visiting the many historic attractions the region has to offer. ... more less