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“Amazing.” 5 of 5 stars
Review of Sublime Samana

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Sublime Samana
Bahia de Coson, Las Terrenas 32000, Dominican Republic   |  
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Ranked #1 of 33 Hotels in Las Terrenas
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Amazing.”
5 of 5 stars Reviewed January 7, 2014

My partner and I spent 1 week at the Sublime Samana during the Holidays and it was EXCELLENT! The resort is beautiful, the food is delicous, the staff is very nice (hello to Aurelio, Alberto, Edwin...) and it bis super private! The rooms are nice, clean, beds are comfortable, its a real 10 on 10. I recommend it to anyone who want a relaxing time. On top of it you can fly direct from Montreal to El Catey a smaller airport only 25 minutes from the resort. Its really perfect.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrunoGaudio, General Manager at Sublime Samana, responded to this review, January 29, 2014
Dear Dominic,

Thank you so much for your kind opinion about our hotel. We really appreciate.

We are so happy that you have enjoyed your stay in our hotel. Gretting from Alberto and all our restaurant staff!!

We look forward to welcome you once again in Sublime Samana!!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2014

My husband and I spent our honeymoon at Sublime Samana over the holidays and LOVED it!

-Extremely peaceful.
-Never feels crowded.
-Rooms are spacious and comfortable.
-Gorgeous beaches that feel safe.
-Service is EXCELLENT! The front desk staff members Carlos, Jazmine, and Carina arranged excursions (highly recommend the snorkeling trip) and were extremely helpful with all logistics for our trip. Bartender Ramon and his assistant Karen make amazing drinks. They are extremely friendly and personable! Wait staff Alberto, Edwin, and Aruelleo really made an effort to get to know us. We loved chatting with each of these staff members and were so impressed with their professionalism! The general manager Bruno also did a wonderful job checking in with us.

Suggestions:
-Bring bug spray and itch relief cream. We both had several mosquito bites by the end of our stay.
-Would be nice for the hotel to make the swimming pools 5-10 degrees warmer.

Room Tip: We loved staying on the 1st floor. The outdoor terrace on the lawn was one of our favorite parts.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrunoGaudio, General Manager at Sublime Samana, responded to this review, February 16, 2014
Dear Lauren,

It is a great pleasure to hear that you loved Sublime Samana.

We would like to thank you for bringing to our attention your comments about your stay in our Hotel. All feedback from our guests is highly valued.

In relation to the mosquito bites, we are really sorry but they are part of our environment!
Thank you for your observation on the pool temperature. We will work on it.

We hope that we have the opportunity to welcome you and your husband again.

Warmest regards from the Caribbean!!

Hasta pronto!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 2, 2014

We had two one-bedroom rooms and stayed for 5 nights over the winter holiday season.

Pros:
It is a new hotel and it is very peaceful. Even when the hotel was at full occupancy, it didn't seem crowded.
The reservation manager Juzmin, and Carlina are very helpful and professional. The restaurant staff and housekeeping try their best to provide good service, but they definitely need professional training if the hotel continues to participate in the 'Small Luxury Hotels of the World'.

Cons:
The breakfast is very slow and tasteless, I can not even say that it is 'OK'.
The front desk receptionist, Elizer is extremely unprofessional, unhelpful, and rude. When I requested for him to follow-up and call for a delivery, he didn't even make the call. I walked back to the front desk to request someone else to assist me, he was not doing anything.
The hotel needs to better train their staff or hire more experienced employees.
The wireless internet coverage is spotty and slow
The mosquitoes were especially hungry during my trip - my advice is to bring repellent!

Room Tip: Rooms on higher levels might have more light. (We had a ground floor room and a 2nd floor room and t...
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
158 reviews 158 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 2, 2014

We booked a two bedroom/3 bath "casita" duplex which was white, bright and comfortable. It included a living room, dining area and full kitchen. We also had a large terrace on the main floor and a Jacuzzi and large terrace on the upper floor of the duplex. Plenty of room for a family of four or more. The beach was the most beautiful on the island (I've been to most) - with gorgeous palm trees everywhere you look. The refrigerator was stocked everyday with water, Presidente and soft drinks - a nice touch. Service at breakfast (not a buffet breakfast) was slow so we ordered room service at no extra charge. Food could have been more expansive but we dined in nearby Las Terrenas for great meals. See my full review at www.gowhereyouhaveneverbeen.wordpress.com

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrunoGaudio, General Manager at Sublime Samana, responded to this review, January 29, 2014
Dear Guest,

Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. It is wonderful to know that you enjoyed a delightful stay.
I will read you full review.

Best
Un saludo muy grande!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 30, 2013

My husband and I stayed at Sublime Samana for 8 days over the Christmas period for a much needed winter break, especially living in freezing Montreal! As my title suggests there were good points and not so good points. Here they are:

The Good: Undeveloped coastline of stunning sandy beaches with coconut and palm trees growing wild. The hotel's beach was beautiful, with equally stunning beaches on either side. The pools were lovely and clean. Our single room suite was lovely with a large bathroom, two separate toilets, a small kitchen and a large terrace. Complementary soft drinks and beers are replenished daily. Standard size, white Havaiana flip flops are provided for your use. You can find delicious food in the area if you follow trip advisor and do a bit of research for yourself. The breakfast was really delicious with a good selection of dishes. The staff were always super friendly and kind to us, and I really can't fault them for wanting to do their best and give us a great experience. With some firm management and training, this could really be a great hotel.

The bad - these are tips for the hotel said with goodwill as we had a lovely stay.
The hot water is intermittent... in other words sometimes we would return from the beach looking forward to a hot shower after swimming all day, and the water would be cold. We heard a few other guests complaining about this to the manager, so clearly this was not just limited to our room. After complaining to the manager, he fixed it for us.
The internet service is really bad. Some say this a problem for the whole island during the peak season, however, after we complained about this, the manager put an antenna in our room and worked on improving our internet service. After that, it was 100% better.
The food is mediocre at best. The Christmas dinner included a turkey loaf, which was pretty bad, but they tried. To be honest, when they did the Dominican Republic traditional menu one night, that was frankly delicious, but that was a one off. As others have said, the hotel's prices are extortionate. They add 25% service charge and 25% tax to the menu prices, so expect your bill to be 50% higher than the menu says...
It is clear that the service staff, although extremely friendly and courteous, really need to be trained professionally on how to run restaurants and generally, a hotel resort. I worked my way through college as a waitress and it seems common sense that each waiter should be allocated table numbers instead of expecting the whole group just to serve as and when they see someone they think needs to be served. As a result, sometimes our service would be great and others we would wait for ages to be served at breakfast, lunch and dinner because they seemed to be overwhelmed with the guests and tended to favour the large groups over a couple like us. Plus, we realised that when they could not get something we requested (e.g. a filter coffee plunger pot at breakfast), they simply would not return even after 3 requests. Again after complaining to the manager, every day we would receive said coffee pot. There in is the big problem for this hotel, the service is inconsistent. One day we would have the coffee pot and the next they had run out of them, just as one night you would have a material napkin, and the next, they didn't have any left and brought you paper napkins, even though your dining neighbours has material napkins. This might sound silly, but these details take what should be a 5 star hotel down to a 4 star hotel.
Again as others have mentioned here, there is little to no entertainment at the hotel, so every night the pool bar would be empty and people in bed by 9…! On our last night the hotel finally hosted a Dominican Republic night with a traditional dish menu, gave us complimentary champagne and brought a local band in to provide music like Merengue and Salsa that had people on the dance floor all night until late! A simple and yet great way to get the guests feeling festive and fun – Sublime Samana – you need to do this much more often! The bad news is they don’t advertise their events to the guests, if we had known there was band, we would have got there earlier, and probably spent a bit more on Pina Coladas and Margeritas – simple, and yet why don’t they do this more often AND advertise it?! A note through the door with the cleaning staff is all they need.
Newspapers - they don't have any... Sublime Samana, there is an online service that you can subscribe to, which allows you to print the top stories and business pages from the popular global newspapers. You can print these early in the morning, staple them at the corner, and have them ready for guests to pick up at breakfast - et voila, better service!

Our tips:
Hire a car - the town is close, but the hotel charges $50 for a round trip regardless of where you go or for how long. We got a Suzuki 4x4 for $75 a day for two days, which allowed us to drive into Las Terranas and check out some of the local restaurants, pick up some gifts for our family, a painting from Charlie Simon's art gallery and go on a beautiful drive into the mountains. If you book the car for a week, he will charge $50 a day. Keep in mind, we were there in peak season.
Check out the local restaurants! There is some amazing food in the area if you look for it. Our favourite was Mi Corazon, the only find dining in the local area located in a beautiful old vaulted building with original features. Also, La Vita e Bella for delicious pizzas and Paco Cabane for seafood a la plancha - both have beautiful sea views. A short walk away from the hotel you have Cafe Coson, which is a tiny restaurant in the small Coson Hotel on the beach. We shared a fantastic Tuna ceviche and I had mouthwatering grilled langoustines with crunchy thick cut fries. The beach restaurant at the Sublime Samana is actually pretty good - we liked the ceviche, burger, calamari, etc.
Another tip is to get hold of beach beds near the beach huts, it rains a little bit here and there throughout the day being a tropical island, and it's great to pull your beds under the lapas and read until the sun comes out again :)

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrunoGaudio, General Manager at Sublime Samana, responded to this review, February 16, 2014
Dear Guest,

We would like to thank you for taking the time to share your experience, which gives us an opportunity to assess and evaluate our performance. We are glad to know that you found our staff courteous and that you enjoyed so much our Dominican Republic Night.
We apologies for the inconveniences you experimented with your room and with your coffee.
It is very helpful for us, in order to improve our service, to hear your opinion and suggestions, for example the fact of having more Special Nights where guests can have a wonderful time and dance until late!

We look forward to welcoming you any time soon at Sublime Samana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2013

Just returned from a week at Sublime Semana, which was a very nice "change of pace" vacation. As noted in the title, this is a great place if you are looking to hang out and relax-- but if you are looking for a trip with lots of varied activities this property-- and the Semana Peninsula in general-- might not be for you. We had a good time and enjoyed the 'not on the beaten path' atmosphere, but Semana is in the early stages of expanding tourism-related development and definitely has a 'developing country' environment. You should lower your expectations for electronic connectivity-- the hotel's wireless service is often over-taxed and very slow, and I was never able to get my international data service to connect.

As noted in other reviews the Sublime Semana is a lovely property with very accommodating staff, all of whom were eager to assist us. The 2-bedroom unit in the main building was clean, spacious and appropriately-appointed. We also found the price-- both for the rental and the on-property food and spa-- to be quite reasonable, and the quality good. The included morning breakfast was quite nice, and we developed a fondness for passion fruit, carambola, and the chocolate croissants. The lunch and dinner menus don't change and are a little limited, and adding daily specials for variety is something the resort might consider.

The three of us had wonderful spa treatments on the beach- the coconut/sea salt scrub (us) and facial (daughter) were very nice.

We rented a car at the El Catey Airport from Sixt, and the process was painless at both ends, though expensive. We liked the flexibility of having a car, but driving was an adventure-- traffic control is non-existent, right-of-way is determined by bravado, roads and streets are narrow, and good reflexes are useful for dodging the innumerable loose dogs, motorbikes, chickens and people casually strolling into traffic.

While we had a car we were advised by the hotel-- quite sensibly-- to book excursions with a local operator (they use Flora). It was obvious that there is a two-tiered market-- locals and everyone else-- with a big price differential. Removing the uncertainties, including directions, prices and tipping protocol, was certainly worthwhile. We spent a fair amount of time in Las Terrenas on our own and generally felt comfortable as long as we were a bit cautious. The better section is down along the beach, where most of the restaurants and shops seem to be owned by expatriates-- and you are also more likely to find someone who speaks English, though having a knowledge of basic Spanish ('a donde esta el cuarto de bano?') would be quite helpful. The trip to the waterfall (Las Cascadas del Limon) was great, but the horseback ride to the falls is more arduous than expected. The national park, Los Haitses, was lovely- but rather passive for our 13-year-old daughter. The hotel arranged an offshore fishing trip, which we enjoyed despite only catching one dorado.

There are plenty of quaint restaurants, though not all lived up to their Trip Advisor ratings. Our general advice would be to stay away from imported items-- salmon, for example, was not a good choice. We enjoyed Paco Cabana, La Theresse, Les Thalassa, and particularly the gelato place next to Paco Cabana. Luis, a 20-minute walk up the beach, deserves special 'restaurant' mention and was one of the highlights of the trip- though the armed guards patrolling some of the adjacent properties may suggest that it is a more prudent walk for lunch.

All in all, an enjoyable vacation, and the Sublime Semana was certainly a quality property and good value.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 28, 2013

Our stay this past week at Sublime Samana was a very mixed experience. Let me start with the great. The property is gorgeous, plain and simple. It is a very quiet resort; no overcrowding, no waiting for anything, no fights for chairs on the beach. The rooms are simple, well appointed and very comfortable. The staff is very, very polite and friendly. The overall vibe is total relaxation.

Now for the not-so-great. The food is mediocre at best, and VERY expensive. There is little choice and guests without their own car are somewhat of a captive audience. The wait staff are wonderfully pleasant, but not always so competent. The speed of the service is mediocre to poor. The room was not all that clean; there were stains on the couch, for example. The concierge staff was also wonderfully pleasant, but not always totally competent. We were promised several times copies of the NY Times, which we never received. It took five tries to get the in-room hot tub repaired. And there is no night life whatsoever; not even a bar where guests can mingle. The gym was far below what one would expect from a luxury property.

Net, net, if you are looking for a very quiet, very relaxing retreat and don't mind a lack of nightlife, then Sublime Samana is worth a try because it is just so beautiful and the staff is just so pleasant. But be prepared for some significant drawbacks.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sublime Samana

Address: Bahia de Coson, Las Terrenas 32000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Las Terrenas
#1 On the Beach Hotel in Las Terrenas
#2 Family Hotel in Las Terrenas
#2 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$$
Number of rooms: 20
Official Description (provided by the hotel):
On the Northeast coast of the Dominican Republic lies the dramatic lush, green tropical jungle clad hills and fine-sand beaches of the Samana Peninsula. Tucked away in this unspoiled tropical paradise lies Sublime Samana, a modern yet elegant luxury resort and member of Small Luxury Hotels of the World.The seven-acre property centers around the expansive canal of pools stretching nearly 500 feet from end-to-end. Rooms have been artfully built to create a contemporary setting in harmony with nature. One- and two-bedroom suites feature a living room, master bedroom and bathroom, guest bathroom, spacious balcony, and kitchen with Viking appliances. Views from the room are of the canals of streaming pools that line the lush gardens. Even more opulent are the 2- and 3-bedroom villas that feature large bedrooms, indoor and outdoor living spaces, a Jacuzzi and state-of-the-art kitchen with top floor villas featuring a rooftop terrace and plunge pool. ... more   less 
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Also Known As:
Sublime Samana Las Terrenas, Dominican Republic

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