As an Expedia Elite Plus Member, I try to be as candid as possible rating my stays. Balcones del Atlantico is a wonderful complex. All apartments and villas are decorated with taste, and the rooms are outstandingly comfortable. It is fairly easy to get to, but the instructions from the hotel staff over the phone were confusing. Just drive to Portillo beach and you will find it. Since most of the properties were sold to individuals, the "Resort" rents units that are not always up for rental. That being said, there were two experiences that stood out: A) Upon Check-In, the gentleman at the desk (Who was utterly friendly) did not send me to my apartment guided by a bell boy, but he gave me a small copy of a map, and explained my path to follow. The buildings had absolutely NO signaling on the outside, which made it impossible to know which one was mine (They are all identical); so I had to drive back to the reception and ask to be guided there. B) FREE BREAKFAST was advertised, and once we got to the restaurant across the street (Porto), we were told that the included breakfast was a small continental breakfast (Although delicious, there was only a small plate of fruit, a glass of juice, and some bread) At least one source of protein would be appreciated. The restaurant is somewhat expensive (E.G: 10 dollars + tax omelet). Las terrenas is a couple of miles away, so if you're not driving, rent a quad or car, all fun restaurants are there. Hotel should offer shuttle to terrenas.