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“Couple of small details to improve, but great experience.” 4 of 5 stars
Review of Balcones del Atlantico

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Balcones del Atlantico
4.5 of 5 Resort   |   Las Terrenas Beach | Las Terrenas Beach, Las Terrenas 32000, Dominican Republic   |  
Hotel amenities
Ranked #15 of 35 Hotels in Las Terrenas
Certificate of Excellence
Santo Domingo, Dominican Republic
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Couple of small details to improve, but great experience.”
4 of 5 stars Reviewed June 30, 2014

As an Expedia Elite Plus Member, I try to be as candid as possible rating my stays. Balcones del Atlantico is a wonderful complex. All apartments and villas are decorated with taste, and the rooms are outstandingly comfortable. It is fairly easy to get to, but the instructions from the hotel staff over the phone were confusing. Just drive to Portillo beach and you will find it. Since most of the properties were sold to individuals, the "Resort" rents units that are not always up for rental. That being said, there were two experiences that stood out: A) Upon Check-In, the gentleman at the desk (Who was utterly friendly) did not send me to my apartment guided by a bell boy, but he gave me a small copy of a map, and explained my path to follow. The buildings had absolutely NO signaling on the outside, which made it impossible to know which one was mine (They are all identical); so I had to drive back to the reception and ask to be guided there. B) FREE BREAKFAST was advertised, and once we got to the restaurant across the street (Porto), we were told that the included breakfast was a small continental breakfast (Although delicious, there was only a small plate of fruit, a glass of juice, and some bread) At least one source of protein would be appreciated. The restaurant is somewhat expensive (E.G: 10 dollars + tax omelet). Las terrenas is a couple of miles away, so if you're not driving, rent a quad or car, all fun restaurants are there. Hotel should offer shuttle to terrenas.

Room Tip: The one bedroom villas on the first floor have a deck with Jacuzzi, don't go for higher floors.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    90
    36
    10
    4
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Miami, Florida
Level Contributor
132 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 31, 2014

Without a doubt Balcones del Atlantico is the best and only place to stay in Las Terrenas if you are looking for: Quality, Security, Comfort, specially if traveling with family, as all other available options are regularly targeted to a more adventurous experience, there not recommendable if kids are involved.

Stayed May 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxaida M, General Manager at Balcones del Atlantico, responded to this review, June 2, 2014
Dear Valued Guest,

Thank you for sharing the lovely comments regarding your recent stay at Balcones del Atlántico. It is a pleasure receiving such detailed and positive feedback. Our ultimate goal is always to create an experience of a lifetime for you our valued guest.

Again, thank you for visiting Balcones and taking the time to share your experience on TripAdvisor. We look forward to the pleasure of welcoming you “home” very soon.

Best regards,

Maxaida Marte
General Manager
Balcones del Atlántico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hazleton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 24, 2014

My husband and I stayed 6 nights at Balcones del Atlantico  in april. We thoroughly enjoyed our stay and are eager to return. Our suite  was well appointed and comfortable. The beach is fantastic. Food is very good. The main attribute in this hotel has to offer is its front desk staff Specially Delmys could not have been more genuinely helpful and pleasant! and made sure we had a lovely vacations!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxaida M, General Manager at Balcones del Atlantico, responded to this review, May 27, 2014
Dear Guest,

We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay with us. We strive to ensure all stays exceed expectations and we are very happy to hear that we fulfilled yours in your recent stay at Balcones del Atlantico.

We look forward to the opportunity to host you again, and again, it was a pleasure for all of us to have you in our property.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlantico,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 21, 2014

You want to surf ?? , or Kite ??? or Scuba ?? or just a perfect quite Beach ??? you find them all
at Terrenas, Samana , and what a Better place to stay and enjoy all of this ???? Balcones del Atlantico!!!!!!!!
Of course you have , great food , explore every night a different restaurant , usually own by French or Italian's who came to visit and mede Terrenas their home .

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxaida M, General Manager at Balcones del Atlantico, responded to this review, May 27, 2014
Dear Guest,

We sincerely appreciate having you as a guest in our property, and would like to thank you for providing feedback regarding your stay with us and share you experience with The TripAdvisor Community.

As you just mentioned, there is so many things to do here that the experience is not complete is you come down to Terrenas and not enjoy a little bit of everything. I'm happy you have enjoyed you vacations in Balcones, and we look forward to the opportunity to host you again.

It was a pleasure for all of us to have you in our property.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlantico,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Cana, Dominican Republic
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 19, 2014

We stayed at Balcones last weekend and it was one of the best experience ever, starting with my booking we wasn't sure to book in Samana as we didn't know the area but i heard from some of my friends that this is the NEW PARADISE of the Dominican Republic and they were definitely RIGHT, when i called spoke with Maxaida and she answers all my questions with professionalism and good knowledge. i felt more exciting and when i spoke with my husband we desire to book right away... From NY to Samana is an easy flight Through Jetblue (almost 4 hours). we land and there was someone waiting for us with our names, i felt like VIP hahah :), the way from the airport to the hotel was amazing with such a great view of the pacific ocean!! the hotel is so beautiful and the best was my room, had a huge living room, kitchen and such an amazing Hot Tub on my terrace looking into the ocean, i couldnt ask for more. the Chef at the Porto restaurant is amazing the food is delicious and the staff have an excellent customer Service, Eunice from front desk is well knowledge of the area and hotel facilities. if you want to relax around the beach with no crows and have the best vacations ever i will recommend this hotel for couple or family. i want to come back already... thank you all for make this vacations the best of my life to me and my husband.

Room Tip: One Bedroom villa With Hottub
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxaida M, General Manager at Balcones del Atlantico, responded to this review, May 20, 2014
Dear Guest,

We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay with us. We strive to ensure all stays exceed expectations and we are very happy to hear that we fulfilled yours in your recent stay at Balcones del Atlantico.

We look forward to the opportunity to host you again, and again, it was a pleasure for all of us to have you in our property.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlantico,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

The premises were gorgeous - rustic yet luxurious. didn't have the feel of a cookie cutter resort, rather a wonderfult tropical escape. Loved every moment of my vacation - the service was above par, beaches beautiful and hotel restaurant amazing. Had a romantic and wonderful experience.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxaida M, General Manager at Balcones del Atlantico, responded to this review, May 20, 2014
Dear Guest:

Thank you very much for taking the time to share your comments of your recent stay at Balcones with the TripAdvisor community.

I will personally make sure to share your comments with the team. We look forward to host you in a near future.

Best regards!

Maxaida Marte
General Manager
Balcones del Atlántico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 9, 2014

The purpose of this review is more of a warning of accuracy. This is not a resort by any stretch of the imagination. While it is a lovely property with very nice people working there, as well as quality construction and beautiful grounds.....it is a condo community with units owned by individual owners and therefore no professional hotel or resort level management. Virtually no English spoken, no guidance as to local amenities. If you arrive on a Wednesday with Jet Blue, expect to arrive to a lovely property that is not geared up to greet guests ....... All the beautiful fountains on the property were not turned on until, the weekend I preparation for the local visitors who truly enjoy the property as they can cook In their own rooms, (or their staff can) and do proper marketing.
As for the American visitor, although we were expected, our room was not opened and aired - it was hard to breathe from the fumes of bug repellant and the refrigerator was not even turned on. I asked for water at reception and they said we would have it in the room. Two hours later we got warm water delivered to the room. Porto had decent food, but the staff was insular and not welcoming. We felt that we were doing all the work to make it memorable. Although we paid for the week, we checked out the the next day and moved to a true resort with the level of service we are accustomed to.... Sublime Samana. Even though we has to pay twice for a vacation getaway, we do not regret our decision to leave. Sublime saved our vacation!

Room Tip: Make sure they air out your room before arrival. Avoid a room overlooking the kiddie pool if you wa...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxaida M, General Manager at Balcones del Atlantico, responded to this review, May 20, 2014
Dear Sophia:

Thank you for choosing Balcones del Atlántico for your recent stay at Las Terrenas. We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay. In our efforts to continually improve operations and exceed guest expectations, your comments will help us provide great experiences for future guests.

Please accept my apologies for the problems you encountered during your stay, and again, we thank you for taking the time to write this review. We look forward to the opportunity to host you again, and if you consider to come back, please feel free to contact me directly to assist you.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlántico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Balcones del Atlantico

Address: Las Terrenas Beach | Las Terrenas Beach, Las Terrenas 32000, Dominican Republic
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Las Terrenas
#6 Family Hotel in Las Terrenas
#12 On the Beach Hotel in Las Terrenas
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Balcones del Atlantico 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to Xeliter Balcones del Atlantico, the newest luxury resort in the Dominican Republic. Balcones features lavish one- two and three bedroom villa suites, a beachfront Spa, Porto, a beachfront restaurant and bar, and a wide variety of Caribbean vacation activities including watersports, eco-tourism and more. Get the full luxury experience by staying at the Penthouse Villa where you will enjoy a rooftop deck offering incredible views, an impressive private plunge pool, and close to 4000 sq ft. of luxury space for 6 to 7 friends or family. Located on the Dominican Republic's Samana Peninsula, Balcones del Atlantico is nestled in a lush tropical oasis on nearly a kilometer of Playa Las Terrenas. Discover some of the world's most pristine beaches, untouched landscapes and underwater splendors while enjoying world-class accommodations and amenities. Check out our current Caribbean vacation packages. ... more   less 
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Also Known As:
Balcones Del Atlantico, a Rock Hotel Las Terrenas
Balcones Del Atlantico Las Terrenas, Samana, Dominican Republic

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