We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Once again i've been there :-)” 5 of 5 stars
Review of Grand Bahia Principe El Portillo

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Grand Bahia Principe El Portillo to your Saves list
Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
  |  
Hotel website
  |  
Hotel virtual tour
  |  
Hotel amenities
Special Offer
Special Summer Sales
Ranked #7 of 35 Hotels in Las Terrenas
Certificate of Excellence 2014
Massamá - Portugal
2 reviews
19 helpful votes 19 helpful votes
“Once again i've been there :-)”
5 of 5 stars Reviewed July 11, 2014

I have no words to describe the passion I have for this hotel at this location. Everything seems perfect, and only mosquitoes that have bitten my legs seem to be more in that paradise. Everyone should try El Portillo, this is a true resort in the Caribbean!
It was the second time I went there and hope to go more often. Ideal for couples with children

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review, July 14, 2014
Dear Guests,

We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel.

Thank you for your review about the hotel. Your experience is specially valuable for us, as you can give us feed back along the time.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Regard,

Dilcia Joga
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,737 reviews from our community

Traveler rating
    2,043
    1,231
    309
    99
    55
See reviews for
1,097
1,800
60
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (652)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

We returned two weeks ago and we enjoyed ourselves very much at this location. Gran Bahia Principe - El Portillo is the best resort and Samana was really a paradise place. Our room was clean and nice. The food was very, very good and nice presented! Beach as well as the coral rife is unbelievable - something what I call "must see". This hotel is very green, there are lots of unique tropical plants so, you will be impressed! I have to admit that this hotel is not so big like normal hotels in Punta Cana and service here in El Portillo is much better. My special thanks to all staff that work so hard in order to do the best for all tourists - much appreciated! Also, I would like to say thanks to Air Canada representatives - you are the best!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, July 10, 2014
Dear Guest,

Thank you so much for taking your time to write this detailed review for your recent stay at Grand Bahia Principe El Portillo

We are really glad that you have enjoyed your stay with us, specially our services.

We work every day to satisfy our guest needs and to make their stay a memorable holiday and we are really happy to see that we did it with you.

Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts

Kindest regards and thanks again,

Dianellys Nuñez
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2014

My friend and I spent a wonderful week in this resort at the end of June. Beautiful and clean beaches, delicious food and extremely friendly and approachable staff made us feel welcome and special. Our trip to the National Park confirmed that Samana is a real "green paradise" worth to be seen. In addition, we have managed to "book" extraordinary weather so all together, there was nothing to complain about...

L+I, Toronto, Canada

Room Tip: We were lucky to have a room close to the lobby and get an easy access to the restaurants, snack bar...
See more room tips
  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, July 10, 2014
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person.

Family holidays with Bahia Principe Hotels & Resorts


Regard,

Dianellys Nuñez
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
keelby
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2014

The only downside to this holiday was the transfer from the airport to the complex. We were not told on booking it would take 3plus hours and neither were a lot of other holidayers. Thomson really need to fly into one of the closer airports.
The stay here though was fantastic. The hotel was clean and was constantly being cleaned to a high standard throughout our stay. All the staff were friendly and helpful. The kids club was great, our daughter loved going as they kept the children entertained all the time. The food in our opinion was good, I did miss prawns though and thought they would have been an abundance of them here but not so, anyhow there was always plenty to chose from so I got over it! Lol. The beach was lovely and you could go for a nice walk even though you had to sign out it was not a problem.
Our room was near the quiet pool with Francisco behind the bar, we loved having a swim and a drink here end of the day. It was about a 5 minute stroll tops to the lobby. The kids aqua slides were well kept and ideal for up to the age of 8-10. Christmas and new year galas were well done, we were seated in the fish restaurant new year ad it was lovely. We never went on any trips as we didn't think any were suitable for our 8 year old but we went into town by taxi a couple of times and it was safe and made a change to look round and have a drink. The beach at Samana was gorgeous too. Was good to see the men bringing the fresh fish in to sell on the beach fish market.
All in all it was a great place to relax and chill out. Carlos Rosario was a fab host and ran a great team. Maybe a little moan about having to pay for the safe. We would certainly stay. Here again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, July 10, 2014
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person.

Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts

Regard,

Dianellys Nuñez
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Point Harbor, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

Our vacation was very special. We had 2 beautiful rooms with great service. The food was very good good the presentation was beautiful. Took several tours thru Blue Tour Company with Jose. He always called for follow up to make sure we enjoyed ourselves. This is a grand hotel. We were very glad we chose it. Arrived at hotel at 5Am from US . The night staff put us up in a room to catch up on our sleep until our scheduled rooms were ready. It was a good choice for us, a family of 6 grandparents, mom and dad and 2 teens.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, July 10, 2014
Dear Guest,

We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of our staff , we would like to thank you for vacationing with us at the Gran Bahía Príncipe El Portillo and we hope see you very soon in our property.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Regards,

Dianellys Nuñez
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

We returned a week ago and we enjoyed ourselves very much at this location. We have been to the DR fourteen times, also Jamaica, Cuba and Antigua. We must say this resort is managed very well . The place is very clean, the food is good and the service is excellent. We also have been to G B Leventado twice and must say that the beach at El Portillo is much better with excellent snorkeling right off the beach. We will definitely be coming back.

Room Tip: All the rooms are close to the main entrance and they are very convenient to the beach and the pool
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, July 7, 2014
Dear Guest,

Thank you so much for your nice words about your recent stay at Gran Bahía Príncipe El Portillo. We are really glad that you have enjoyed our hotel, food and service.

We hope to welcome you back again next time to make your holiday once again a memorable vacation!!!

Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Kindest regards,

Dianellys Nuñez
Grand Bahía Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2014

Gran bahia is the best resort and Samana was really a paradise place. The resort is so clean staff are so helpful food is great just keep away from the SPA and staff as they are not honest and they not helpful at all I made a complain about them to the manager but sorry to hear that the SPA is not under his management . The best staff is Miladys, Amilka, Carlos, and Alexis but generally all staff are good helpful smiling have good fun except the SPA store and staff need look of improvment.

Thanks

Room Tip: Ask to be in the villas next to the relax pool .
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, July 7, 2014
Dear Guest,

First and foremost, thank you for taking the time to write a review of your stay in our hotel. It is through communication of this nature that our guests give us an opportunity to reevaluate our performances, as well as to ensure that we maintain and deliver the level of service expected from us.

We apologize for the inconveniences and currently working to make it better.

Final thank you for the constructive criticism concerning the service and the staff; it is to our general knowledge that all of our guests deserve the best attention.

Here at Gran Bahia Principe El Portillo we aim to provide high level service and strive consistently for our guests’ satisfaction. For this reason, we warmly wish to welcome you back at our bestest treatment.

Family holidays with Bahia Principe Hotels & Resorts

Best wishes,

Dianellys Nuñez
Grand Bahía Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Grand Bahia Principe El Portillo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Las Terrenas
#1 Top resorts Hotel in Las Terrenas
#4 Spa Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
#6 On the Beach Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Official Description (provided by the hotel):
Facilities and services 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 3 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 462 rooms including 4 types: Standard, Club Golden Junior Suite, Club Hacienda Junior Suite and Superior Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Booking.com, Expedia, BookIt.com, Priceline, Despegar.com, TripOnline SA and Hotels.com so you can book your Grand Bahia Principe El Portillo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

Owners: What's your side of the story?

If you own or manage Grand Bahia Principe El Portillo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.