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“Nov.2013” 3 of 5 stars
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
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Hotel amenities
Special Offer
Special Summer Sales
Ranked #8 of 35 Hotels in Las Terrenas
Certificate of Excellence 2014
Mooretown
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Nov.2013”
3 of 5 stars Reviewed December 2, 2013

We stayed here from Nov.11-18, 2013.The resort is very clean, and rooms are large and comfortable. The staff has limited English but are very friendly and are willing to help with anything needed. The beach is great. We never had a problem getting beach chairs. The beach has lots of shade for those who want to get out of the sun. There are a lot of local vendors who are selling things. But you just have to say NO and they will not bother you. We did purchase some tee-shirts and hats. We were able to bargain over prices and paid the same as in town but a lot less than shops on resort. The food was ok. The buffet is your standard fare. It was a lot of repeats. You can always find enough to eat. The chicken at beach buffet makes a good lunch choice.
The ala carte restaurants are ok. The Italian and gourmet were disappointing. The service was great but food was lacking. The best was the Mediterranean restaurant El Pescador .The food was the best here and the service was outstanding.
Our real gem of the holiday was the small outdoor pool. We usually went there after lunch around 3:00 and for the majority of the week it was completely dead and silent in all the nicest ways!! The barman Francisco kept our drinks flowing here and it had a chilled vibe.
The only complaint we would have is that the place closes up pretty early. The shows are usually from 9:30 to 10:30.The bars close at 11:00 pm and the lights in the open lobby are turned off at 11:00.The disc opens at 11:30, but there is nothing to do in between. It would be nice to have someplace to sit and have a nightcap after the show if you don't want to go to disco.
Over all the entire place is fine. We wanted to play shuffleboard on day and they only had one stick and rocks were made out of planks of wood. They need to get some new shuffleboard equipment. We had a lot of people interested in playing but the equipment was so bad no one wanted to play. We wanted to do archery but were told the ONE bow they had was broken. If you advertise that you have these things they should be available. It is a perfect place for a very laid back and relaxing vacation. When we were there it was mostly an older croud.There were very few families and only a few children.

Room Tip: There are no rooms with ocen views.The higher the number ex: 9105 is farther away from main building...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 10, 2013
Dear Guests,

We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your family.

Thank you for your review about the hotel. Your experience is especially valuable for us, as you can give us feedback along the time. We work every day to satisfy our guest needs and we are really happy to see that you have enjoyed our food, our service and our staff.

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,735 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
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English first
Portland, Oregon
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 2, 2013

We spent 7 days in this resort (followed by 4 days in Cabarete) and we enjoyed it greatly. The staff is very efficient and pleasant. The buffets (including the non stop snack bar buffet) are good and varied (especially considering the price of the resort which I found to be very reasonable). This is a spacious resort, with two pools and a great place for kids to play (slide - small water park). There is always very hot tea and coffee available.

The only thing need to be known, is that there are many reefs and you can't really windsurf there (the equipment that they lend - or rather that the dive center, which is a contractor lends is all broken). But you can swim and kayak and it is a beautiful beach.

The spa is nice, although the jacuzzi not very hot.

Our kids had a great time and so did we. The rooms were very nice and quiet. Beds very clean and new. We always slept well (and I am a light sleeper).

Definitely a great place to go to.

Room Tip: All the rooms and building seem to be similar. The difference is the location, as it is quite a spre...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 10, 2013
Dear Guest,

Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them.

We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El Portillo.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 29, 2013

What a fantastic hotel! And with a stunning natural beach that runs runs for miles in either direction.
The resort was amazing, the facilities, the food, the drinks, and the ever smiling cheerful staff always ready to help.
There was a buffet and 4 different ala-carte restaurants that we could choose from during the course of our stay, and all the food was really good.
The pool was brilliant.
There was free WI-FI in the lobby.
Had an amazing time with the family!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 9, 2013
Dear Guest,

It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your daughter wedding dream reality. We are glad that you have enjoyed your visit with us. We are delighted to share your comments with the rest of our staff.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2013

3 couples on a vacation for 2 weeks. Excelent service, excelent food and the staff is more than helpfull. We celibrated a Birthday on Nov 25th, they took care of everything and our waiter, Fracesco was more than perfect. The only sad part is there is a lot of wind this week so the water is a little cloudy. You won!t be disapointed!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 9, 2013
Dear Guest,

First of all thank you for trusting in Grand Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays at the Grand Bahia Principe El Portillo.

We appreciate so much that you have taken the time to write your positive comments and detailed review concerning your recent stay at the hotel. Our guest’s comments are vital for us to continue improving our services, and will certainly help us to keep focus on customer satisfaction.

Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 28, 2013 via mobile

The resort is well-maintained and service is solid. The food is good and drinks are as expected for an all-inclusive. The resort is laid out nicely but be prepared to walk long distances depending on the location of your villa.

Stayed July 2013, traveled solo
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 9, 2013
Dear Guests,

We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your family.

Thank you for your review about the hotel. Your experience is specially valuable for us, as you can give us feed back along the time.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deer Park, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 28, 2013

The best All inclusive hotel we had visited. The beach is feets away from the pool. The view of the corals in some parts of the beach is a truly an art of nature.
El mejor All inclusive hotel que hemos visitado.
Plenty of areas to relax around the hotel and by the pool. The beach has enough launch chairs for everyone. A staff member is always available to get you a drink or to help you find your way around. Coffee and pastries are fresh and abundant through out the day if your don't feel like having another Coco Loco drink.

Room Tip: The food is good at every location from the buffett to the beach cavana. The mediterraneun restaran...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 9, 2013
Dear Guest

First of all thank you for trusting in Grand Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays.

The entire Bahia Principe Team is very happy to hear that you have had an amazing time during your recent stay at our hotel and glad to know that you enjoyed your room, the pools and restaurants.

Thanking you once again for sharing your experience, we hope to welcome you back soon at the El Portillo.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Terrenas, Dominican Republic
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 27, 2013

This is a great resort with an excellent beach. We stayed here for 2 weeks and enjoyed it a lot. The food at the buffets was so good, many options, and different themes. Also tried the a la carte restaurants and they were great too, but we liked the buffet more. Also the breakfast buffet was very complete, with even Bloody Mary and Mimosa, many kind of cheese and tons more.
The rooms have nice balcony where you can sit and enjoy the quietness and view. The room was cleaned well everyday and minibar with beer and sodas restocked.
Choices of cocktails at the bars was very good. We loved the Mojito's at the beach bar the best, made to perfection by a cheery man named Eucidio. He made our holiday extra fun.
There was always nice spots on the beach to relax, we did the free kayaking a few times which was very nice.
Only thing is the bars close at 11 and thats a bit early in evening for us. You can go to the town of las terrenas which is not very far, there are more bars open later at night and very much fun. We rented a car at the hotel for a fair price and had fun exploring more of the island.
We will go back to Samana for sure, it is so beautiful and the people living there are very friendly.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 9, 2013
Dear Guest,

Thank you for trusting to Grand Bahia Principe El Portillo, such as special moment as it is your holidays. We feel so happy to read that you have enjoyed so much your stay among us.
It is nice for us to realize when our guests have had a good time. At the same time we thank you for appreciate the efforts of our staff and would like to mention that we will be very happy to welcome you back here at your house at Samana.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.

Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#1 Family Hotel in Las Terrenas
#4 Spa Hotel in Las Terrenas
#6 On the Beach Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Official Description (provided by the hotel):
Facilities and services 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 3 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 462 rooms including 4 types: Standard, Club Golden Junior Suite, Club Hacienda Junior Suite and Superior Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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