Just returned from Grand Bahia El Portillo. The front desk is beyond horrible,. They are rude and not helpful at all!! Upon arriving at 4pm our rooms were not available. We reserved 3 standards....Finally at 5:30pm our rooms were ready after being rude back to the gentleman at the front desk! They treat you like you are a bother by being there . Once our rooms were ready, we were challenged with dead cockaroaches and filth! When we complained they laughed at us at the front desk and refused to get the manager for us. We were even ready to upgrade to Jr. suites and pay the difference, they said none available. Meanwhile at that time, the resort was empty!
After much screaming and pounding on desk, at 130 in the morning, were we heard!!! One room was inspected and the person himself could not believe the dirt or the bloody sheets left on the bed by the maid upon our arrival!!! Disgusting........
They found one Jr suite by then.....so one couple moved. They then offered us to move to their sister hotel which is 2.5 hours away. Then we heard from a concierge that was because El Portillo overbooked and the sister hotel was doing poorly!!
We went forward and made the best of our vacation. Beach is beautiful, however, the vendors were annoying.
I would probably go back but NOT to a standard room......Good luck to the front desk people, you should be happy to have a job and tourists that visit and learn to treat them with respect!!