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“Lovely beach and great staff” 4 of 5 stars
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
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Hotel amenities
Ranked #5 of 33 Hotels in Las Terrenas
sussex
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Lovely beach and great staff”
4 of 5 stars Reviewed July 29, 2013

We stayed 11July - 25 July....

The flight out with Thomson was fine...friendly staff as usual.

Check in for the hotel was brilliant - its all done on the bus on the way there. you get your band and room number etc. So all you collect when you arrive is your safe key (56 for 2 weeks) and your room key....takes about 5 mins to get this and then you are whisked off to your room.

We were in a golden club suite #8201 (rooms at the end of each block are bigger - so ask for one of these!!) The bed was huge...and we found it to be comfortable. Great air con - which wont work if you have the balcony door open...which we thought was great...conserving electricity and not wasting cold air going out of the door!! We had a jacuzzi bath and a seperate walk in shower...more than adequate for us. TV had a few english language channels such as FOX news, Al jazeera news, Sy Fy and AXN (which showed NCIS, CSI and Criminal minds!!)

The beach was lovely - very long...you can walk miles and miles each way apparently. When you get to a certain point a hotel security guard comes down and takes your room and room number and 'ticks' you off when you come back...good feature. The only downside of the beach was the early morning sun bed run....I HATE getting up early to place towels on beds...however it was the ONLY way to secure a bed with some shade on the beach as by 8.30/9.00am they were all 'taken'!! And 'taken' by people that were also reserving beds up by the pool AND the jacuzzi and not using them at all...its extremely irritating. And the hotel really need to address this issue. The snorkelling is fab - lots of lovely fishes to see and its not deep - so great for the whole family.

Food - the food was ok and seemed to be quite varied...remember there are lots of people to try and please from all over the world. We did find that it was quite hard to get a drink to go with our meal at times and often had to get up and go up to the bar to get them ourselves (which is a walk away from the dining room) after asking 3 or 4 times....From what I could gather the hotel was pretty full as the other 2 hotels in Samana had recently gone adults only and therefore all families booked into them were changed to the Portillo. The staff in the restaurants were rushed off their feet and coped quite well - so for us to get our own drinks wasnt really a major issue. We ate in all 3 of the speciality restaurants..gourmet was lovely but extremely HOT in there...some air con would be great!! I had the entrecote 3 times - and it was the largest piece of steak I have eaten (or tried to eat!!) The italian was lovely...but we over-ordered in there and nearly had to be rolled out!! My favourite was the seafood one - although I had chicken (???!!) in there it was actually the best meal of our holiday..the food was gorgeous and the service and staff were brilliant.

Wifi - you can get free wifi in the lobby quite easily - there are lots of chairs and sofas to sit on...we also tended to go to the lobby after dinner and chill....we could order drinks from there and a few $$$ tips to the girls and they would really look after us...although to be honest, some people didnt tip at all and were served just as well....with regards to tipping...take lots of $1 and $5 with you - you dont have to tip to get good service at all - however please bear in mind that all the staff work VERY hard and in EXTREME heat..you will see them serving you at breakfast and they will still be there at 10pm at night..they dont expect the tips..but come on...we can all afford a few extra $$$$$ for them cant we?

The main bar closes at 11pm, on the dot and the lights are turned off...a tad early I think. I dont like to be told when to go to bed.....as an adult I like to make that decision myself!! You can stroll down to the disco if you want another drink - but when we went it was full of teeangers having a great time and we felt pretty ancient!!

The guys that maintain the gardens do a phenomenal job - they are pristine and so pretty. We saw almond trees and mango trees (even brought some mangos home with us that one of the guys gave us!! They are nearly ripe now)

Alot of people we spoke to (incldung ourselves) had dodgy tummys..I cant blame it on the food definitely.....it may be the heat, change in diet..I dont know...but it seemed to affect ALOT of people. Take plenty of immodium..(I had it for 6 days and just ended up dealing with it and accepting it in the end!!) I did get sunstroke and had to call the hotel Dr out - at a cost of $125!! He did try to get me to go for 'tests' etc at a huge additional cost - but I declined..once I knew what was wrong with me we could monitor it ourselves. And I recovered fine. Take plenty of high factor sun cream with you - I didnt go below 20. I completely underestimated the sun...burnt and peeled 3 times by the time I was leaving!! Lol - so be VERY careful.

I made use of the laundry service and it was very reasonable ...$2 shirt, $2 skirt etc - it all came back within a couple of hours.

In all - yes we enjoyed our holiday at GBP El Portillo. I think this is a great hotel for families and would go back to a GBP - but probably to an adults only one.

I have to mention Gabino - the bell boy there...this guy was one of the most amazing, friendly, cant-do-enough-for-you type of guys. He was always so happy and cheerful and full of conversation...we found out on the last day - he is only in training with the hotel and has just 2 weeks left before he has to go off and find a job somewhere!! My advice to the hotel management is give this guy a job straightaway. He will be an asset to you all :)

Room Tip: Ask for a room at the end of the block as they are longer...and on the first floor - cos those strai...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review, August 7, 2013
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 28, 2013 via mobile

We booked this up as a one week trip but we could have easily of stayed for two. You are treated very well here. Everyone smiles at you, no hassel from anyone, i really appreciate that. Even the sellers who stroll up and down the beach (only one or two) very smiley and good characters. If you say no thanks they go straight away.

The food here was excellent, a good variety, no funny bellies and always plenty of it!

Some people have made comments about the rooms, we were in section 16 and it was great, so i wouldnt panic if you dont get section 1,3,5,7 that i have seen other people recommend, i am dure had they stayed in any section tey would also recommend those too. Having said that, there are sections by the gate on tr way in which are a further walk and in this kind of heat i can see how that may be slightly inconvenient, but there are so many sections near the hotel chances are you will be ok.

Te alcohol was great, we found the wine to be better from the main restaurant and the smaller beach bar than wht is was in tr beack snack bar, but tr view from the beach snack bar is beautiful!
Everywhere is beautiful really!

The a la carte frene and italian restaurants are delicious and we felt this holiday was a very good price and standard and would definately stay at another bahia resort.

Oh yes! ...While i remember, we saw anothe bahia with the lift to the beach and felt this one was nicer (that one doesnt have as nice a beach). Just thought id mention it, but it does have good views so tit for tat really..

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review, August 7, 2013
Dear Guest,

It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our hotel.

Bahia Principe Hotels & Resorts, your best hotel in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 28, 2013 via mobile

The thompsons rep Simon was the most rude,unhelpful rep I have ever come across on any holiday I have ever been on.
Booked the Dolphin excursion through him and what I got for what I paid was disgusting. A long story short it cost me £500 for myself, wife and 6 year old and at no point did he mention a 9 hour round trip to Ocean World and that the breakfast included would be a cookie and an apple.
The tour guide and driver were equally awful and there were lots of things I was unhappy with. When I brought it to the reps attention he was totally uninterested in helping me or offering me anything to compensate my bad experience. Instead he was rude and aggressive and insisted I book another excursion and he would give me 46 dollars off. Waiting to hear from the aftercare team to see what they say after my running with this liar Rep
Hotel itself was very nice and the staff work tirelessly to please you.
Get the photos done at beach came out nice and they give you a good price.
Swimming pool, sea and beach absolutely beautiful. Very nice people stay at resort which makes life easier.
Had a very upset stomach not sure if its a natural occurrence to going to the Caribbean but every Brit I spoke to suffered the same. This made the holiday at times hard work.
Food was great and miss the place overall just a shame a Rep had to ruin the majority of my holiday with his lies, aggressive behaviour and just a general unwillingness to help.
Jm

Stayed July 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review, August 7, 2013
Dear Guest,

It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your wedding dream reality. We are glad that you have enjoyed your visit with us. We are delighted to share your comments with the rest of our staff.

Bahia Principe Hotels & Resorts for your summer holidays in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
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Leicester, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 28, 2013

We have just returned from this hotel, we were due to stay at another hotel, but were put in the El Portillo because the Cayacoa had been changed to adults only, we were very impressed with the hotel complex, the beach is fantastic with a cool breeze most days. The hotel staff are very friendly and excellent at there jobs, however they do not speak much English at all and even basic requests can be difficult to get across, try to learn a little Spanish before you go is my suggestion as I got by quite well for food and drink request in Spanish. In response to 'poshimp' the beach is not owned by the hotel and they have no say in who places towels on beds on the beach, just around the pools, I am an early riser and had no issues in the two weeks we were there. Check is a doddle as they sort this on the coaches before you arrive and the porters will fetch and carry your bags. This hotel is excellent value for money and we will be returning as soon as we can.

Room Tip: Pick any room, they are all good. Closer to the beach is more noisy, closer to the back of the hotel...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review, August 7, 2013
Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service.

We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take the opportunity to send a very warm greeting.

Bahia Principe Hotels & Resorts for your summer holidays in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 27, 2013

Stayed for a fortnight in July as a family of four adults. We loved it, would gladly give this 5 out of 5 but for a couple of negatives which i'll get out of the way first.
The 1st one which seems to blight most hotels these days is the "towel game" which is very much in evidence here. I should say that the hotel was fully booked for our fortnight and as such didn't have enough beach umbrellas by any stretch of the imagination.On the bus journey down, you receive a letter boldly telling you that reserving sunbeds before 8am is strictly forbidden and that towels/possessions will be removed and sent to lost property. This simply doesn't happen, just an empty threat. I complained to the thomson rep who said he would mention it to the management but also excused them by saying that they don't like to upset their guests. Well ive got news for the Bahia management who i know read these reviews, perhaps you should get yourselves down to the beach before 8am and see how many of your guests are upset at finding a sea of empty sunbeds all reserved yet hardly anyone actually sitting on them. Some of those reserved didn't even turn up till dinner, and in one case, we personally removed belongings and as of 6pm when we left the beach they still hadn't turned up! Some selfish people obviously reserving both beds at the pool and the beach. Now I know this happens everywhere but it only happens because the hotels sit back and let it. Carry out your threat, and the perpetrators will soon stop and the majority of your guests wont be upset. Rant over.
The 2nd negative came about from all of us and also fellow guests going down with sickness and diahoereah. Usual excuse for this is change of diet, temperature etc but I think it may be more due to the fact that the fruit etc at the outside snack bar was at times covered in flies (not always by any means )but certainly on occasions. Also, the hotel goes to great lengths to have people sanitise before going into the restaurants but unfortunately the main buffet area has two entrances yet only one has a member of staff on leaving people to freely walk in from the pool and beach and then use the shared serving utelsils! I cant definately put it down to this but it wouldnt take a lot to rectify these issues, cover the food and have staff with sanitisers on the other door plus at the snack bar.
Don't let these two issues put you off though, this is a cracking hotel. First time we've been to a Bahia and we totally rate it, (better in our opinion than the Rui Chain).
The beach is as good as everyone says ,as was the pool area though as mentioned by others, not the biggest, The rooms are large and our rooms had the rarity of air conditioning that was quiet enough not to cause rows over whether it was staying on at night, lol, The layout of the resort is great, it seems to flow and nothing is to far away. The reception and lobby areas are gorgeous, and the a la cartes restaurants are purpose built well attired rooms rather than snack bars which have had a few table cloths thrown at them and converted for the evening.Putting aside my earlier comments about being ill, the food itself was varied and of good quality for all inclusive.The staff are incredibly hard working and attentive, not once in two weeks did i feel anyone was looking for a tip and the service didn't dip if you chose not to tip.The entertainment was pretty much as you,d expect from all inclusive, good choice of day entertainment and the usual cheese fest at night, no better or worse than anywhere else.
To put this hotel in perspective, because the hotel was oversubscribed and the only family Bahia out of the three in Samana,(other two are adult only) we as a family of adults were offered 900 dollars to move to one of the others half way through but turned it down,and its not like we're minted or anything, it was just too nice to leave.

Room Tip: Bring plenty of mozzie repellant! Eaten alive! A Well layed out resort, you wont be far away from a...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review, August 7, 2013
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 25, 2013

My spouse along with our 14 year old daughter stayed at this resort July 14th. to July 21, 2013. This is our 7th time staying with the Bahia chain. This resort is smaller in comparison to the one in Punta Cana and the Jamaica .
The beach is gorgeous nice warm water, not to mention the different kinds of fish you will see.

The people are awesome, thanks to Sandi at front desk and Carlos the front who tried to accommodate my request.
Daniel on the entertainment team was so funny, he had me laughing so hard.

We had all our meals at the buffet. Except one we had at the Italian. We enjoyed the food. My only issue is really not with the hotel but my fellow travelers. For those of you that smoke please be considerate of us non smokers, you don't need to be getting food with cigarette in your mouth.
Overall a great resort had a wonderful time.

Room Tip: Pool view rooms are quite
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & customer services at Grand Bahia Principe El Portillo, responded to this review, August 8, 2013
Dear Guest,

Thank you for taking your time and write this comment about our hotel!

We really appreciate your nice comments regarding our hotel, rooms and services and even more the ones regarding our staff! Sandi and Carlos will be so happy to hear the nice words that you have for them!

Bahia Principe Hotels & Resorts, your best hotel in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 25, 2013

My sister and I stayed at El Portillo from July 20-24. If you want to relax this is the perfect resort to stay at. The beach is totally beautiful and endless the rooms spotless the food good and plentiful. I must say that the staff of El Portillo is what elevates this hotel to a 4+ star hotel. Thank you Carlos and Delvis from reception-villa 8304 was truly fabulous. A special thank you to the chef at the beach buffet- gracias para las sopas. Last but not lest thank you Charlie from animation for the entertainment and the special towels. I would definitely come back. Gracias for making us feel special.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, jefe de calidad & customer services at Grand Bahia Principe El Portillo, responded to this review, August 8, 2013
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

Bahia Principe Hotels & Resorts for your summer holidays in Samana
Kisha Rodríguez Then
Grand Bahia Principe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#4 On the Beach Hotel in Las Terrenas
#4 Spa Hotel in Las Terrenas
#5 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Official Description (provided by the hotel):
Facilities and services 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 3 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 462 rooms including 4 types: Standard, Club Golden Junior Suite, Club Hacienda Junior Suite and Superior Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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