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“Air canada Rep made vacation” 4 of 5 stars
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
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Hotel amenities
Special Offer
Special Summer Sales
Ranked #8 of 35 Hotels in Las Terrenas
Certificate of Excellence
ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Air canada Rep made vacation”
4 of 5 stars Reviewed February 19, 2013

The scenery is beautiful on the bus ride to the Gran Bahia. We met the rep (Guy) on this ride and saw him every day at the resort helping every guest he could. Treated like his family and he made sure we were enjoying ourselves. Never had this type of service from any other rep and sometimes you had to phone to get one at some other ones we had stayed at. As for the resort we have stayed 9 times at this chain in Punta Cana and Mayan Riviera with the same class of service on a smaller scale. Try to get a junior suite as the standard room was not anything special. It was our honeymoon and not much was done for us except tshirts and a bottle of rum. Loved the buffet and was not overwhelmed by the a la cartes as service was very slow in the Italian one and we walked out without even having dessert when everyone after us was being served. Otherwise the experience was up to par with the chain and the beach was amazing. Thank you Air Canada vacations for the best part of the trip which was your rep - Guy. He was absolutely amazing.

Room Tip: Try to book a junior suite for more room to store your belongings.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 21, 2013
Dear Guest,

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe El Portillo.

Please allow us to reassure that we are extremely proud to have provided you a positive experience at this tropical paradise, which reflects the commitment and quality of service we have exhibited through the years.

We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.

We hope you will be willing to give us the opportunity to welcome you once again at our hotel and that way is able to change any negative perception you may have.

Sincerely,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,004 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (682)
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brooklyn, ny
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed February 19, 2013

We were at the resort ftom Feb 8-16. We go to all inclusives in the Carribean and Mexico every winter and have been to many resorts.
El Portillo was not the fanciest we have been to, but the vacation was awesome.
If you appreciate unspoiled beach with great clear water, good food, welcoming service and clean accomodations, El Portillo is for you. We could tell that Bahia management kept good watch to make sure that the guests are happy.
One of my personal quirks and measures of the cleanliness of the resort (or a hotel) are public bathrooms. In El Portillo they were spotless, even on the beach.
The staff was always smiley and happy. on that note (I know that management reads the reviews) I will single out Marleny - the young lady that greats people at the door of the buffet restaurant, the part that leads to outside seating. She has a radiant smile and always greated us as if we were her family. She gave a wonderful wave of hand and a slight curtsy with a beaming smile, that made us feel welcome.
Another person worth noting was the waitress Ester, who was always nearby to assist. She has an unspoiled demeanor of someone who seems very happy to work at the resort. When I tipped her first time, she was so surprised and gushed, because it looked to me like she got a little extra for what she already liked to do.
We tipped everyone, bartenders, maids, waiters. A couple of dollars did not make a lot of difference to us, but it looked like a good deal for them.
Please tip.
Road from Santo Domingo A/P to the hotel was long. 2.5 hours, but picturesque and you are on vacation anyway. So what? Beats shoveling snow in NY :)
Vendors on the beach were plentiful, but usually did not annoy people. We bought some stuff from them as well, although we usually do not.
Weather was great except for one day when it rained. It does get a little windy (or a lot) on the beach around 3:00 pm, but if you are willing to sit closer to the snak bar it is not as bad. We wanted to stay away from any activity and just relax, so we stayed to the right on the beach.
We walked on the beach both ways and it was beautiful.
All in all it was a great vacation!

Room Tip: We were at building 6, an OK location. If you can try for 2 or 4
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 21, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe El Portillo, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed your holidays thanks to our plentiful drinks, clean rooms and staff. Please be assured that your nice comments will be forwarded to our staff, especially to Marleny and Ester.

We would like to have the opportunity to welcome you once again at Grand Bahia Principe El Portillo to experience the hospitality of our people, the quality of our services and facilities, and continue providing the most memorable vacations.

Looking forward to seeing you soon!

Best regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 19, 2013

This was a wonderful location for a destination wedding. We enjoyed our time here and felt welcomed and cared for. The Air Canada rep (Guy) was exceptional in providing help and support. Almost everything about this resort exceeded our expectations.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 21, 2013
Dear Guest,

I would like to thank for writing a comment on Tripadvisor about your experience at Grand Bahia Principe El Portillo. In the name of the Hotel Management we would like to thank you for choosing our hotel to celebrate your family wedding; we congratulate you and wish you the best.

We are very happy to read that this memorable occasion was very special as it is supposed to be.

We will be happy to celebrate with you and your family this especial occasion; please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com

Regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 19, 2013

Traveled with my wife, sister and brother-in-law. A little late in reviewing this property, travelled in Dec.
First, the Staff - all fantastic, shout out to - Anna in the buffet, always keeping busy even though she was 5-6 mo. pregnant, Augustin at the pool bar wo never let your drink run dry, Rosanna and Josephina at the lobby bar, very attentave took very good care of us, Joel - animation who never seemed to stop working and last but not least, Carlos the GM. He seemed to be around 24/7, if we had a problem, no matter how small he would have it corrected.

Restaurants -
Buffet - good
Gourmet - dissapointing, long wait for food, cold and chewy when we finally got.
Seafood - very good
Italian - very good

Overall the service was excellent and drinks were plentyful, would definatly reccomend this resort, and have actually done just that. - - One caution, if you get the short bus at airport you take the shorter mountain route - 45 min., if not big bus around the mountain, 1-1/2 hrs.

Room Tip: All rooms are close to everything!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 21, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe El Portillo, especially from our Quality & Customer Service Department.

Your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

Looking forward to welcoming you once again!

Best regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nithburg
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 18, 2013

Our group (3 adults, one 13 year old boy and one girl who turned 11 while we were there) stayed at this resort Feb 2 - Feb 9. The weather was great - only rained for about an hour on a few mornings while we were having breakfast - and was otherwise beautiful. The ride to the resort is much shorter than advertised. We landed at the Samana airport at about 3:00 and made it through customs, to the transfer and were on the resort by 4:30! The journey to the resort was amazing, with views of the mountains and the sea which was an excellent introduction to this part of the Dominican Republic.
The resort itself was gorgeous - the main lobby is stunning, and the rest of the complex with the buffet and lobby bar bar is quite beautiful. The rooms themselves are nice - nothing fancy but we weren't in the rooms for long anyway so it didn't really matter. The beach is incredible - take some bread from the buffet and the fish will eat right out of your hands. Our daughter was entertained by this for hours! The pool is great - nice size and has lots of chairs in sunny and shady locations. The food was also very good - we only ate at the buffet and the beach restaurant, and you could always find something for everyone. HUGE thank you to servers in the buffet Ana (who is expecting her second baby in April) and Nathalie, who were so attentive and friendly - they even decorated our daughter's table for her birthday with flowers and balloons and got her some presents!
The entertainment staff does an amazing job of connecting with the vacationers. Note of warning -you have not drank too many Bahama Mamas and are not seeing double - there is a set of twins Daviell and Ariel on the entertainment staff who were absolutely great! They were so funny and charming and really made this trip a memorable one. Rosa and Daniel and the rest of the entertainment crew were great too, but we do have special memories of those crazy twins!!

Do not fall for the extremely friendly Bahia Principe Privilege Club sales guys in the lobby - they will offer free gifts for listening to their 60 minute spiel which is a vacation club of sorts. Just say you work for a travel agency and they will leave you alone!

Overall this is the exact trip we were looking for - beautiful resort, good food, excellent for families.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 19, 2013
Dear guest,

Thank you so much for sharing with us your experience and we sincerely hope that beside these events, which of course, it will be taken into consideration, we were able to provide you a very pleasant stay.

Yours faithfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MD
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 17, 2013

I went to this resort for my 10th anniversary with my hub. Firstable let me say when buying your vacation package, make sure you choose private transportation from the airport to the resort; i didnt so i rode along in an airport shuttle and had to transfer to a private one which delayed our ride to the resort. After we at resort; the quietness, the ocean breeze while you are having dinner, wine, perfect illumination, etc., it was a dream come true lol. The room was clean, they come to clean every day if you choose so, but one of my favorite things was that there was food all the time lol, either the buffet was open or the snack bar which has many different foods too. They also have a fancy restaurant with reservation if you desire. You could go down to the beach anytime you wanted cuz the resort was nex to it. So in short, this is perfect for couples who want real quiet and relaxation. We wanted to do some dancing but the disco looked like it needed some upgrade, you could tell this resort is not for dancelovers lol.

Room Tip: always remember to pay for a personal locker to keep your valuables secure, just in case, better saf...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 19, 2013
Dear guest,

We would like to acknowledge that we have received your kind note regarding your stay with us. We are very satisfied to hear that you enjoyed your vacation and really appreciate your comment.

Thank you again and we look forward to host you in our property in the near future.

Yours sincerely,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 17, 2013

My friend and I spent 1 week (Feb 4th-12th 2013) at this amazing resort. El portillo has an amazing beach, u can walk for miles:-)
We split up our time between the beach and the main pool. A great big Thanks to Augustin!! Our drinks were fantastic and he always had a n amazing smile.
I am a very fussy eater but I do have to say I did not starve. The food selection is great and very good. There was always something for me to eat.
We stayed in building 17 which we thought was a great location. Very close to the lobby/beach/pool :-) Room was always sparkling clean, the a/c worked great and we had no problems with the safe.
A great big THANK YOU to the Animation team!!!! Daniel, Daviel, Ariel and Charlie kept us entertained the whole week (even thought we didn't get up for the water aerobics or olympics). They tried hard to get us up but we were on vacation LOL They did succeed on getting us up dancing. We had a blast. We found muscles in our legs that we never knew excisted :-)
They are an energetic bunch of people who work very hard every single day to keep us happy. They always have a smile on their faces and love their job.
Evening shows were also entertaining. We went to ever single one of them. We even hit up the disco most nights.
Met great people....some from Kitchener, Paris France and even Argentina (Ezequiel G).
We even ventured out to Las Terrenas a few nights and hit up a local club...La Bodega. Wow, what a place:-)
We did encounter 1 small problem the last day of our vacay.....someone decided to take our towels of the chairs while we were in the ocean. We all know what that means...u have to pay;-(
We did meet up with Carlos P that evening and told him about the event. He was kind and understanding and helped us out. THANK YOU Carlos, it is appreciated

All in all, El Portillo is an AMAZING place. Clean, friendly and very welcoming. Amazing staff.
We did not want to leave but WE WILL BE BACK:-)
Kristina and Jessica

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 19, 2013
Dear guest,

Receive cordial greetings from Grand Bahia Principe El Portillo.

Thank you so much for taking the time to post your comments and we hope to see you again very soon.

Yours faithfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Family Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
#6 On the Beach Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Official Description (provided by the hotel):
Facilities and services 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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