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“Amazing Time at El Portillo” 5 of 5 stars
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
Hotel amenities
Ranked #5 of 33 Hotels in Las Terrenas
Cambridge, Canada
1 review
4 helpful votes 4 helpful votes
“Amazing Time at El Portillo”
5 of 5 stars Reviewed February 13, 2013

Everything exceeding our expectations at this resort.
Our Air Canada rep Guy was one of the reason our vacation turned out to be our best vacation so far. He was full of information and recommended our best trips we have ever been on. The trips we went on were Rincon Beach Safari, Limon Falls and Ziplining which was the best of the three. Also Guy gives you all the information you need on the bus to the resort which was nice not to have to attend a meeting the next day. This was the first time i have flown Air Canada and i was very impressed.
Pros
Beach was beautiful.
Food Excellent.
It is not a large resort therefore everything was close by. You have a view of the ocean from dining room
Service was good with or without tips
People are very friendly here.
Air Canada rep was very helpful
We upgraded to a suite which was much nicer than standard room
They were overbooked on Saturday therefore we were offered to spend our last night a Cayo Lavendato

Cons:
Standard room fridge didnt' work when we arrived but was fixed right away.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 14, 2013
Dear Guest,

On behalf of the Grand Bahia Principe El Portillo team I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel facility.

We are glad to hear you had a nice holiday during your stay with us and that you enjoyed the beach, food and beverage, a la carte restaurants, and the service.

It has been our pleasure and honor to be at your service, looking forward to welcoming you back again.

Kind Regards

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,310 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (558)
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English first
Barrie, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 13, 2013

Returned last night after a wonderful week. The hotel grounds are very spacious and clean. The Beach was great for long walks. Snorkling off the beach was wonderful - lots to see. We usually spent the day at the beach and then moved to small pool by Building 10/11 for games, drinks. The buffet offered a great variety and was very good. We did not enjoy the Seafood Restaurant but the Italian more than made up for it. The Specialty restaurant was also very good. I agree with previous comments about the extra charge for the safe key - $28.00. We have never had to pay for this separately before!! Staff was most pleasant. There sometimes was a problem with dishes - no wineglasses, cups, spoons - but it really was not a big deal. Also, you had to pay for some "specialty" drinks. Unfortunately scotch (good) was one of these - but we all managed and did not come away thirsty. We had booked a Whale Watching trip with Kim Biddell (Whale Samana) before we left. Our travel rep at the hotel tried to discourage us because it was not hotel sanctioned. After all the reviews we had read about her trips - we would not be discouraged. We had to get our own transportation into Samana. No problem - bell boy got us a taxi ($120.00 for 10 people - return) The whale excursion was well worth every penny. I learned more about whales before I even saw one. We saw several whales - they were putting on a show for us. Kim explained what they were doing, habits, etc. GREAT EXCURSION. The next day we did an ATV trip with Terry (Tours by Terry) Once again, this was a great trip. We saw so much - off the beaten track and learned a great deal about the culture. The day was great, transportation provided from outside the resort. GREAT EXCUSION. The drive to and from the airport is very scenic - make sure you have cameras ready. This was a great vacation and I would certainly recommend the hotel and the tours to everyone. Wonderful vacation with old and new friends.

Room Tip: We were in Building 9 - corner unit. Corner suit was huge - more room than needed for two people on...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 14, 2013
Dear Guest,

Knowing that you have previously visited Grand Bahia Principe El Portillo is flattering; thank you so much for your trust and for visiting us again.

We would like to thank you for your positive comments on our service, facilities and hospitality. We are pleased to know that you had a wonderful time during your recent stay at our hotel. Your comments about our services and facilities are very rewarding, rest assure we will forward your post to our staff.

We are honored that you have chosen our hotel as your holiday destination and will be looking forward to welcoming you back again.

Best regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay
Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 12, 2013

Let me start by saying that I loved this resort and will probably return. The drive from the airport is spectacular and your greeted with singing and a welcome cocktail...very nice.
The Beach is amazing, hardly anyone on it once you leave the resort, and the water is warm calm and very blue. The ocean is full of fish and people said it was like diving into an aquarium, you didn't even need a mask to see the fish, just stand neer the coral. Lota of chairs and Palappas on the beach too.
The pool is small but I din't care because the beach was great.
I have a very sensitive stomach and am always tired of resort food after a couple days, but here the food was great, I had no problems at all and enjoyed every meal.
Our problem was with the room, obviously very old and not well maintained. The mini fridge and ceiling fan did not work and were not repaired even after we complained. The room safe was difficult to operate and had no instructions, it took two trips to the front desk to figure it out and for this agrevation, we were charged an extra $28.
The front desk kept telling us things like beach towels and an umbrella would be in our rooms and they never were, resulting in chasing down maids who didn't speak english.
Having said this, I'm still willing to go back because everything else was great. If it wasn't for the problems with the room, I would give it 4 1/2 stars.

Room Tip: Don't worry about being close to the beach, it's a small resort and everything is near the b...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 13, 2013
Dear Guest,

On behalf of the staff of the Grand Bahia Principe El Portillo hotel, we would like to thank you for letting us know that we have exceeded your expectations.

At the Grand Bahia Principe Resort we take pride in offering our guests good accommodations and the very best in food and beverages. Your review is motivating as it reflects that we continuously exceed our guest’s high expectations.

Your special mention of the transportation that enhanced the quality of your trip was also greatly appreciated.

We hope that you will not hesitate in returning in the near future and we will have the pleasure of welcoming you and your wife again.

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kakabeka falls on
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2013

Got back Sat from 2 weeks at this wonderful resort. If your looking for a beautiful beach that goes for miles and an extremely clean, friendly resort with great food, then stay here :) We have been to the D.R. 12 times, this was our first time to Samana and we would go back. Beach is the best we've been to with coral reefs right in front for excellent snorkeling. Staff is very friendly, service is very good. We would rate this in our top 3. Enjoy

Room Tip: We stayed in the 1500 block very close to the lobby and beach
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 13, 2013
Dear Guest,

Your experience is a true testament of the dedication of our staff to ensure that you have all the necessary ingredients for an unforgettable vacation. We are really pleased to read the comment about our food; all this dedication has been specifically made for our Grand Bahia Principe Resort guests.

Your review of our property is also encouraging our management and staff who ensure that your vacation is relaxing.

Thank you for your recommendations for other guests and for the time you took to add your opinion at this website.

Sunny regards

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 10, 2013

Our whole family accompanied us on this trip, 8 adult children and our 5 grandsons. We felt the beach was great for the boys for both sandcastle building and snorkeling as well as skin boarding. The waters was green flagged most of the week. Never red flagged. The food at the buffet was awesome even for our most picky eater. Never a problem with service even though we were a large group. A special thanks to Ana, our hardworking waitress who always seemed there to help us. Hope she delivers a healthy baby. The mini club girl, Sandra, was wonderful getting the boys involved in the dancing, shuffle board and darts. She deserves a raise, as you could tell she really loves children. Only problem during this trip was a safe that never worked even though we called to have it fixed and a major ceiling leak; but this was repaired while we were at the beach for the day. None of this ruined our trip. Would also like to thank Antonio, a young man training for bartender position. He is a very pleasant young man with the people skills for that job. Hope he does well. The family went zip lining and loved it. I would highly recommend this resort. We LOVE the Bahia principe resorts...

Room Tip: We were in the diamond club area, which had its own pool and bar. There was a problem with non work...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 13, 2013
Dear Guest,

First of all thank you for trusting the Grand Bahia Principe El Portillo. We really appreciate you taking the time to post some valuable comments about your stay with us.

It is for guests like you who send us some nice, inspiring words after their holiday, that our personal finds every day the motivation and energy to keep on the good work. I am very happy that you appreciated the service and personal attention of the employees and we hope we can repeat this wonderful experience in the near future. It was our pleasure to be at your service!

We thank you for recommending our hotel also to your family and friends, the best publicity is the one that people make at home after their holidays.

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timmins, Canada
1 review
5 of 5 stars Reviewed February 10, 2013

We travelled with friends Jan.26- Feb.3/ 13 and can't say enough good things about it. Food was great,rooms were super clean, the staff was fantastic and the atmosphere was super fun. The beach was absolutely incredible- we didn't even go to the pool because the beach was so great. The beach vendors were friendly and not at all pushy- as soon as you said no thank you, they moved on. Even the time share people weren't aggressive. Our Air Canada rep, Guy, was absolutely fantastic. Any little problem that came up, he was more than helpful. Super friendly and very funny- great job Guy! Overall an amazing experience- great place to recharge the batteries! Long overdue trip for my husband and I. The staff were always so friendly and quick to help. Because we hadn't been away in so long, we weren't sure what to expect but we were so happy with our trip. Would definitely go back.

Room Tip: We had a standard room which is a little small but we didn't spend any time in it except to slee...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 14, 2013
Dear Guests,

We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your family.

Thank you for your review about the hotel. Your experience is especially valuable for us, as you can give us feedback along the time.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed February 10, 2013

Two weeks are not enough time spent in this excellent resort. Friendly staff and great food and
perfectly kept grounds will make you want to spend more time here.
In other words: we want to come back!

Room Tip: The junior suites are worth the extra monies!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 14, 2013
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#4 On the Beach Hotel in Las Terrenas
#4 Spa Hotel in Las Terrenas
#5 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Official Description (provided by the hotel):
Facilities and services 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 3 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 462 rooms including 4 types: Standard, Club Golden Junior Suite, Club Hacienda Junior Suite and Superior Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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