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“very nice” 4 of 5 stars
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
Hotel amenities
Ranked #5 of 33 hotels in Las Terrenas
Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
“very nice”
4 of 5 stars Reviewed February 1, 2013

we stayed at the Portillo from Jan 11-20. We had a junior suite villa 24 3rd floor. Our maid service was excellent.
Beach was nice with lots of lounge chairs, only problem is the vedors on the beach.
Buffet was good and Natalie and Ana were excellent servers, always topping up the water and coffee.
Room was comfortable although we had no hot water for 3 days and it was quite a little walk to the main area and beach. We took a ATV tour with Terry's Tours and enjoyed that- stopped at a school and dropped of supplies.
Entertainment in the evenings was OK but not great. The resort was overbooked so we were upgraded to the luxury Bahi on a private island which was well worth the move.
Sales people in the main area were annoying and tried everyday to get us to buy weeks. Would recommend this resort although I probably would not return here as I like Jamaica better

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 5, 2013
Dear Guest,

Thank you for your kind comment about your stay at the Grand Bahia Principe El Portillo.
We are very disappointment to hear that we did not reach your expectations regarding your recent stay with us and we would like to extend our most sincere apologies for any inconvenience caused. You can rest assure that all your comments will be taken in consideration and we really appreciate them.

Thank you for taking the time to share your opinion with us and we hope you could give us the opportunity to can host you in the future.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sault Ste. Marie, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2013

samana was a beautiful choice, there are no ocean view rooms. no elevators , we were ground floor my 2 girls were above us. only 3 floors of rooms. smaller hotel but clean, friendly staff. the air canada representative was great all trip, helpful and very caring.the beach was great, food was good at the buffet. 4 out of 7 days it rained , girls didnt get enough sun and it was not too hot, would not go again in december, will go father south next year , we love hot!! the only down fall of this resort was every 2 to 5 minutes on the beach you were being harrassed to buy something , it did get quite annoying.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 1, 2013
Dear Guest,

Thank you for trusting to Grand Bahia Principe El Portillo, such as special moment as it is your holidays. We feel so happy to read that you have enjoyed so much your stay among us.

It is nice for us to realize when our guests have had a good time. At the same time we thank you for appreciate the efforts of our staff and would like to mention that we will be very happy to welcome you back here at your house at El Portillo.

Do not forget to contact us at our email address info.elportillo@bahia-principe.com before your next visit and make it more special than this first time.

Once again thanks a lot for your valuable comments.

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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New York City, New York
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 31, 2013

I would like to express my big thank you to an assistant manager Carlos Ramirez who made sure that our issues at the beginning were fixed. He is very professional at his position and hotel needs more employees like him. Overall our vacation turned to be very good. Our stay is from Jan 26 to February 2nd.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 1, 2013
Dear Guest,

It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our employees.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Yours respectfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2013

My husband and I, infant son and my parents stayed at the El Portillo for a wonderful two week vacation (Jan.12 to 26th).
My parents are members of the "privilege club" so this reveiw will be based on our experience with all the ammenities that go along with the privilege club. Just let it be known that we would not have been able to get all that we got if it wasn't for my parents being members. We usually travel "basic". Sun, sand and pool is always enough to keep us happy :).
Our check in was fast which was seperate from the main lobby desk check in. It was a quick process with no line up. A quick "in and out" and then it was off to our rooms.
THE PRIVILEGE CLUB LOUNGE:
This allowed seperate check in. Refreshment stand through out the day and access to unlimited internet.

ROOM:
We were able to stay in room 1107 which was a villa with an ocean view on one side and pool view on the other. Probably the best view we have had with the many places that we have stayed (thanks Mom and Dad!) . We were welcomed with a full mini bar stocked daily, king size bed and a crib for our son. With the junior suites a PS3 is included in the rooms. Had we have known that, we would have brought movies to play in case of a rainy day. There is a flat screen TV with quite a few channels but only 3 in english. Another reason you may want to bring dvd movies. We also were able to enjoy the "turn down service" which included a restock of fresh towels and mints or chocolates on the pillows.
There were only two negative issues with the room. One.... the pillows!!! are lumpy!!! If you have room in your suitcase, you may want to bring your own or sign up for a neck massage. Two..... Mosquitoes are rampant. Unsure if it is just the time of year or if this is a issue year round? I would suggest bringing some kind of deterrent of your choice. Its not like they can pick you up and carry you away, but with our son we were worried of bites (which he got while he slept). We also heard others speaking of this being a concern. They do Fog which we saw but they have some type of swamp next to the resort and we were sure they were coming from the standing water located there.
Our maid was very efficient and did a wonderful job. I'm sorry that I was unable to get her name. We had asked for 3 bottles of water each day so that we were able to make bottles for our son and extra creamers and she always accomodated us. Our room was very clean. We also noticed not just with our maid, but with others that they are very particular to detail and even cleaned the balcony railing and doorknobs.
We brought a small electric kettle with us and used the bottled water to boil water for our son's bottles. Just a travel tip for anyone traveling with an infant.
FOOD:
The main buffet is not huge but has a lot to offer. We didn't go hungry by any means and enjoyed all the different theme nights. Comparing it to other places that we have been, we would say that the food is very good with a nice variety. Staying two weeks we actually would say that we really weren't sick of the food but were sick from eating too much. Gained 5 pounds....NOT KIDDING!!!
We also ate at the beach buffet. There is a nice variety of BBQ type foods (hamburgers, hotdogs, french fries, chicken).
We didn't however eat at any of the A la carte restaurants. Personal choice, we prefer the buffet and with our infant son it was easier to eat at the buffet since bedtime was shortly after dinner.
Our only complaint with the main buffet as well as the beach buffet was that when a item of food ran out, it seemed to sit empty for a extended period of time before it was refilled. Never really saw this at any other resort that we have stayed at in our many years of travelling.
BEACH:
First things first, THE BEACH IS NOT AN ASHTRAY or GARBAGE DUMP!!!! This is no fault of the resort or its staff. They do what they can to pick up after inconsiderate fools who fail to use the many upon many of Butt Recepticles and and Trash containers located literally everywhere on the beach. Would you throw your trash and butts on your front lawn? Think twice about your actions it really is disrespectful as we are guests. We have seen this at far too many resorts.
The water in front of the resort was rough the first few days but then calmed right down and it was very nice. We were able to enjoy it with our son. When the water is calm, it is great for children. My husband was able to snorkel right off the beach, it was very clear and he was able to see many fish, urchins and a giant mutant crab with an attitude, LOL!
You are able to walk in both directions. There are security guards posted at both ends of the resort to take your room number and your name as you leave the property. We assume that this is to check to make sure that you arrive safely back to the resort. They also informed us one day that there was no security on the beach and that we were using the beach at our own risk. Usually there was a policeman patrolling on a quad up and down the beach. We saw many other people walking the beach and never felt threatened or uncomfortable.
There were many palapas and loungers. No problems with finding shade or fighting for loungers.
POOL:
Towel game is in full effect at the pool, even the tool bags who like to reserve loungers at the pool but spend all day at the beach only to return to the pool at 4pm. We witnessed this first hand and really couldn't believe the nerve some people have.
The pool is situated as such that half the pool area is pretty much full sun and the other half is full shade through out the day. No swim up bar, not an issue for us, but it is close by. The pool is clean, water is crystal clear (not chemical smelling), and lots of loungers.
There is a quiet pool and it is exactly that. If you are looking for somewhere to read a book with a library like atmosphere, then this is the spot. We stopped by on our very last day to take pics and may have been talking just a little too loud and got the "hairy eyeball" from a lovely lady trying to read her magazine. OOPS!!!
GROUNDS:
Beautifully maintained gardens everywhere. The guys in the green uniforms are everywhere trimming, clipping and cutting. Some are even singing while they do it. Don't be afraid to say "Hola". I could not do to my yard what these guys do to the grounds here with a simple machete. Quite amazing really.
STAFF:
From the reception at the privilege, wait staff(special mention to Ana and Natalie), bartenders, maids and any other service person I may forget to mention. They all do an outstanding job and always greet you with a smile and a "Hola".
ANIMATION TEAM:
Special mention to: Ariel, Rosa, Nicauvis, Sandra, Chorli(sp?), Carlitos, Daniel and Daviel. These guys and gals work very long days to keep everyone involved. It was a treat to meet them all. We really appreciated the fuss they made over our son and would go out of their way to come and see him. At one point our son was on the beach blanket playing and Ariel came around to play with him. It was a nice gesture.
TRAVELLING WITH A BABY:
Our son got a lot of attention from everyone at the resort. He came home "spoiled" and expecting the same amount of attention. All the workers made a point of coming to see him. You can really tell that they all love children very much.
Our only concern with our travel was with our hired shuttle to and from the resort. We emailed them directly to ask if they had a baby car seat so that we wouldn't have to bring our own. I know it is the D.R. and child safety is not priority one (witnessed baby on motorcycle; NO JOKE) but I was told one would be supplied and it wasn't. We were not happy about this. We travelled the long way through the mountain back to the airport which was very scary especially with an infant sitting on my lap. My husband had to use the universal language to the driver to tell him to slow down; twice!
This is in no way any reflection on our review of the resort but just info for any parents thay may be travelling with a baby.

OVERALL:
Would we return? Absolutely. We definately would recommend this resort.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for taking the time to leave us a comment on Trip Advisor about your recent stay at the Grand Bahia Principe El Portillo.

We truly appreciate your feedback in order to continuously improve our service and standards. Thank you for mentioning that you enjoyed the great buffet, the rooms and our beautiful beach.
Once again thank you for your time and comments, hoping to welcoming you back,

Sending you my kindest regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 30, 2013

Could not imagine a better place to spend a week of vacation. The resort itself is beautiful, and we were treated wonderfully from the first day to the last. The beach is breathtaking, lots of chairs and tikis. Incredible snorkeling right off the shore. Food was fantastic. Lots of choices, including many kid friendly items.
We had a junior suite in building twelve, which initially seemed like a long way from the beach, but was a actually just a short walk. A huge bonus was the private pool with bar, and it was probably a little quieter than some of the other villas.
A special Thank You to all of the Animation Team. They really made an effort to make the activities and shows fun and enjoyable. It was such a pleasure to get to know them over the week, they played a big part in making our stay as wonderful as it truly was. Thank You Rosa, Nicauris, Sandra, Daniel, Ariel, Charlie and Carlitos! You're awesome!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guest,

First of all please receive greetings from the Grand Bahía Príncipe El Portillo; we would like to thank you for trusting in Gran Bahia Principe Hotels & Resorts and for choosing us to spend your holidays.

We really appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable to us in order to continuously improve our service and standards.
And want to thank you for mentioning our staff, especially Rosa, Nicauris, Sandra, Daniel, Ariel, Charlie and Carlitos. They are great ambassadors of service in our hotel and we will forward your comments to them and the rest of our staff.

We are looking forward to welcome you back again at Grand Bahia Principe El Portillo.

Best regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 29, 2013

Our vacation was okay. The resort seemed very unorganized when we were there. Our room also had no water pressure or hot water and our bed was very lumpy. When we asked if we could fix it they said they had which was not the case. It was hard to find a table to sit at dinner, it seemed like there were more guests than tables available. It was also hard to relax on the beach when people are asking you buy stuff which seemed like every five minutes.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guets,

Thank you very much for having taken part of your valuable time to share your experience.
All your comments are very important and we take them with responsibility and professionalism.

We are truly sorry that we did not fulfill your expectations and that we could not provide you with a more personalize service. We will review your opinions with all our departments. Expecting to have the opportunity to receive you again in one of our hotels to be able to offer you a more agreeable experience.

Receive our warmest regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Catharines, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2013

Im a 29 yr old man this place was more then I expected, the resort is very nice and the staff makes your stay well worth every penny, carlos the hotel manager will go above and beyond for you and the bar staff and activity staff during the day make your stay so fun enjoyable, food is really good at all buffets and snack bars, the beach is simply amazing, thats all you can say about it, I give it a 5 out of 5 for me and would recommened it to anyone, I only do wish the had a swim up bar but really the bar is right beside the pool lol

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guets,

Thank you for taking you the time to share with us your experience your last visit, for Grand Bahía Príncipe El Portillo all the comments of our guest are really important, It would be a pleasure for us that you return to visit us here at El Portillo.

Yours faithfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Family Hotel in Las Terrenas
#4 On the Beach Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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