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“Thank you gor making a good vacation” 4 of 5 stars
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)   |  
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Ranked #6 of 36 Hotels in Las Terrenas
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Thank you gor making a good vacation”
4 of 5 stars Reviewed January 31, 2013

I would like to express my big thank you to an assistant manager Carlos Ramirez who made sure that our issues at the beginning were fixed. He is very professional at his position and hotel needs more employees like him. Overall our vacation turned to be very good. Our stay is from Jan 26 to February 2nd.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 1, 2013
Dear Guest,

It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our employees.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Yours respectfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ontario
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 30, 2013

My husband and I, infant son and my parents stayed at the El Portillo for a wonderful two week vacation (Jan.12 to 26th).
My parents are members of the "privilege club" so this reveiw will be based on our experience with all the ammenities that go along with the privilege club. Just let it be known that we would not have been able to get all that we got if it wasn't for my parents being members. We usually travel "basic". Sun, sand and pool is always enough to keep us happy :).
Our check in was fast which was seperate from the main lobby desk check in. It was a quick process with no line up. A quick "in and out" and then it was off to our rooms.
THE PRIVILEGE CLUB LOUNGE:
This allowed seperate check in. Refreshment stand through out the day and access to unlimited internet.

ROOM:
We were able to stay in room 1107 which was a villa with an ocean view on one side and pool view on the other. Probably the best view we have had with the many places that we have stayed (thanks Mom and Dad!) . We were welcomed with a full mini bar stocked daily, king size bed and a crib for our son. With the junior suites a PS3 is included in the rooms. Had we have known that, we would have brought movies to play in case of a rainy day. There is a flat screen TV with quite a few channels but only 3 in english. Another reason you may want to bring dvd movies. We also were able to enjoy the "turn down service" which included a restock of fresh towels and mints or chocolates on the pillows.
There were only two negative issues with the room. One.... the pillows!!! are lumpy!!! If you have room in your suitcase, you may want to bring your own or sign up for a neck massage. Two..... Mosquitoes are rampant. Unsure if it is just the time of year or if this is a issue year round? I would suggest bringing some kind of deterrent of your choice. Its not like they can pick you up and carry you away, but with our son we were worried of bites (which he got while he slept). We also heard others speaking of this being a concern. They do Fog which we saw but they have some type of swamp next to the resort and we were sure they were coming from the standing water located there.
Our maid was very efficient and did a wonderful job. I'm sorry that I was unable to get her name. We had asked for 3 bottles of water each day so that we were able to make bottles for our son and extra creamers and she always accomodated us. Our room was very clean. We also noticed not just with our maid, but with others that they are very particular to detail and even cleaned the balcony railing and doorknobs.
We brought a small electric kettle with us and used the bottled water to boil water for our son's bottles. Just a travel tip for anyone traveling with an infant.
FOOD:
The main buffet is not huge but has a lot to offer. We didn't go hungry by any means and enjoyed all the different theme nights. Comparing it to other places that we have been, we would say that the food is very good with a nice variety. Staying two weeks we actually would say that we really weren't sick of the food but were sick from eating too much. Gained 5 pounds....NOT KIDDING!!!
We also ate at the beach buffet. There is a nice variety of BBQ type foods (hamburgers, hotdogs, french fries, chicken).
We didn't however eat at any of the A la carte restaurants. Personal choice, we prefer the buffet and with our infant son it was easier to eat at the buffet since bedtime was shortly after dinner.
Our only complaint with the main buffet as well as the beach buffet was that when a item of food ran out, it seemed to sit empty for a extended period of time before it was refilled. Never really saw this at any other resort that we have stayed at in our many years of travelling.
BEACH:
First things first, THE BEACH IS NOT AN ASHTRAY or GARBAGE DUMP!!!! This is no fault of the resort or its staff. They do what they can to pick up after inconsiderate fools who fail to use the many upon many of Butt Recepticles and and Trash containers located literally everywhere on the beach. Would you throw your trash and butts on your front lawn? Think twice about your actions it really is disrespectful as we are guests. We have seen this at far too many resorts.
The water in front of the resort was rough the first few days but then calmed right down and it was very nice. We were able to enjoy it with our son. When the water is calm, it is great for children. My husband was able to snorkel right off the beach, it was very clear and he was able to see many fish, urchins and a giant mutant crab with an attitude, LOL!
You are able to walk in both directions. There are security guards posted at both ends of the resort to take your room number and your name as you leave the property. We assume that this is to check to make sure that you arrive safely back to the resort. They also informed us one day that there was no security on the beach and that we were using the beach at our own risk. Usually there was a policeman patrolling on a quad up and down the beach. We saw many other people walking the beach and never felt threatened or uncomfortable.
There were many palapas and loungers. No problems with finding shade or fighting for loungers.
POOL:
Towel game is in full effect at the pool, even the tool bags who like to reserve loungers at the pool but spend all day at the beach only to return to the pool at 4pm. We witnessed this first hand and really couldn't believe the nerve some people have.
The pool is situated as such that half the pool area is pretty much full sun and the other half is full shade through out the day. No swim up bar, not an issue for us, but it is close by. The pool is clean, water is crystal clear (not chemical smelling), and lots of loungers.
There is a quiet pool and it is exactly that. If you are looking for somewhere to read a book with a library like atmosphere, then this is the spot. We stopped by on our very last day to take pics and may have been talking just a little too loud and got the "hairy eyeball" from a lovely lady trying to read her magazine. OOPS!!!
GROUNDS:
Beautifully maintained gardens everywhere. The guys in the green uniforms are everywhere trimming, clipping and cutting. Some are even singing while they do it. Don't be afraid to say "Hola". I could not do to my yard what these guys do to the grounds here with a simple machete. Quite amazing really.
STAFF:
From the reception at the privilege, wait staff(special mention to Ana and Natalie), bartenders, maids and any other service person I may forget to mention. They all do an outstanding job and always greet you with a smile and a "Hola".
ANIMATION TEAM:
Special mention to: Ariel, Rosa, Nicauvis, Sandra, Chorli(sp?), Carlitos, Daniel and Daviel. These guys and gals work very long days to keep everyone involved. It was a treat to meet them all. We really appreciated the fuss they made over our son and would go out of their way to come and see him. At one point our son was on the beach blanket playing and Ariel came around to play with him. It was a nice gesture.
TRAVELLING WITH A BABY:
Our son got a lot of attention from everyone at the resort. He came home "spoiled" and expecting the same amount of attention. All the workers made a point of coming to see him. You can really tell that they all love children very much.
Our only concern with our travel was with our hired shuttle to and from the resort. We emailed them directly to ask if they had a baby car seat so that we wouldn't have to bring our own. I know it is the D.R. and child safety is not priority one (witnessed baby on motorcycle; NO JOKE) but I was told one would be supplied and it wasn't. We were not happy about this. We travelled the long way through the mountain back to the airport which was very scary especially with an infant sitting on my lap. My husband had to use the universal language to the driver to tell him to slow down; twice!
This is in no way any reflection on our review of the resort but just info for any parents thay may be travelling with a baby.

OVERALL:
Would we return? Absolutely. We definately would recommend this resort.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for taking the time to leave us a comment on Trip Advisor about your recent stay at the Grand Bahia Principe El Portillo.

We truly appreciate your feedback in order to continuously improve our service and standards. Thank you for mentioning that you enjoyed the great buffet, the rooms and our beautiful beach.
Once again thank you for your time and comments, hoping to welcoming you back,

Sending you my kindest regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 30, 2013

Could not imagine a better place to spend a week of vacation. The resort itself is beautiful, and we were treated wonderfully from the first day to the last. The beach is breathtaking, lots of chairs and tikis. Incredible snorkeling right off the shore. Food was fantastic. Lots of choices, including many kid friendly items.
We had a junior suite in building twelve, which initially seemed like a long way from the beach, but was a actually just a short walk. A huge bonus was the private pool with bar, and it was probably a little quieter than some of the other villas.
A special Thank You to all of the Animation Team. They really made an effort to make the activities and shows fun and enjoyable. It was such a pleasure to get to know them over the week, they played a big part in making our stay as wonderful as it truly was. Thank You Rosa, Nicauris, Sandra, Daniel, Ariel, Charlie and Carlitos! You're awesome!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guest,

First of all please receive greetings from the Grand Bahía Príncipe El Portillo; we would like to thank you for trusting in Gran Bahia Principe Hotels & Resorts and for choosing us to spend your holidays.

We really appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable to us in order to continuously improve our service and standards.
And want to thank you for mentioning our staff, especially Rosa, Nicauris, Sandra, Daniel, Ariel, Charlie and Carlitos. They are great ambassadors of service in our hotel and we will forward your comments to them and the rest of our staff.

We are looking forward to welcome you back again at Grand Bahia Principe El Portillo.

Best regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 29, 2013

Our vacation was okay. The resort seemed very unorganized when we were there. Our room also had no water pressure or hot water and our bed was very lumpy. When we asked if we could fix it they said they had which was not the case. It was hard to find a table to sit at dinner, it seemed like there were more guests than tables available. It was also hard to relax on the beach when people are asking you buy stuff which seemed like every five minutes.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guets,

Thank you very much for having taken part of your valuable time to share your experience.
All your comments are very important and we take them with responsibility and professionalism.

We are truly sorry that we did not fulfill your expectations and that we could not provide you with a more personalize service. We will review your opinions with all our departments. Expecting to have the opportunity to receive you again in one of our hotels to be able to offer you a more agreeable experience.

Receive our warmest regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Catharines, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 29, 2013

Im a 29 yr old man this place was more then I expected, the resort is very nice and the staff makes your stay well worth every penny, carlos the hotel manager will go above and beyond for you and the bar staff and activity staff during the day make your stay so fun enjoyable, food is really good at all buffets and snack bars, the beach is simply amazing, thats all you can say about it, I give it a 5 out of 5 for me and would recommened it to anyone, I only do wish the had a swim up bar but really the bar is right beside the pool lol

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guets,

Thank you for taking you the time to share with us your experience your last visit, for Grand Bahía Príncipe El Portillo all the comments of our guest are really important, It would be a pleasure for us that you return to visit us here at El Portillo.

Yours faithfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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North Bay, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 29, 2013

Whenever I plan a trip I read all the reviews prior to getting there, I usually go back about a year. El Portillo will be our 7th Annual Girl's Vacation and I'm wondering if I will even need to write a review when I arrive home. Doesn't look like I will have anything new to add. This is the first resort where I have seen such positive reviews, everyone praises everything about it, whether it be staff, beach, food, entertainment, gardens etc. Says a lot about the management, staff and overall operation of the resort. Thumbs up to Bahia Principe el Portillo. Keep the El Presidente cold,we'll be there in 3 days !!!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 31, 2013
Dear Guest,

Receive warm greetings from Grand Bahía Príncipe El Portillo, especially from our Quality & Customer Service department. We hope this mail finds you very well.

It is a real pleasure for us to get your message about your next visit to our Hotel, especially knowing that you have chosen Grand Bahía Príncipe el Portillo as your holiday destination.

We hope to welcome you. Please do not hesitate on contacting us; we will be at your disposal for whatever you may need.

Kind regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 28, 2013

Who will like : People who want a relaxing quiet atmosphere, beautiful sandy beaches, calm waters and amazing snorkeling.
Who will hate: Partygoers and body surfers

This is our second time at this resort. The first time we've ever decided to go back to the same place. In the last five years we've been to resorts in Barbados, Cuba, Dominican Republic, Saint-Lucia and Mexico.

I will probably be repeating some of the same things as others, it will just serve to reinforces the truth.

Transfer and arrival:

Air Transat (flying Canjet) from Montreal to Samana was organized and uneventful. Took the new road that cuts the time in half to 45 minutes. Were were given our documentation for the resort on the bus. Getting off the bus we didn't have enough hands for everything the welcoming committee handed us: Cold towel, welcome drink and cookies. A special table was setup to give us our room keys, didn't even have to go to the front desk.

Royal Golden Junior suite:

For an extra 60$ per person we got the junior suite and though it was worth it. You get a bigger room, nicer bathroom (with single, not double, whirlpool bath and separate shower). you also have your bath robe, slippers and complimentary rum. The beach towels are already in your room. We also appreciated the Iron and board. Last time we were here 4 years ago, in a regular room, we had to beg the maid to loan us one for an hour. You also get turn down service every night. Only wish they left chocolates on my pillow instead of mints. You also get room service but we did not try it out.

You get access to The Club House. This is great on the first day to reserve you're a la carte restaurants. It also gives you access to 2 computers, this use to be useful, but no longer since they installed wifi in the main lobby for everyone having a laptop, tablet or smartphone.

The room upon our arrival was very clean. The maid were very generous with water ( 2 X. 1.5 liter bottles per day) The rooms were often only made late in the afternoon, so the day we decided to take a late afternoon nap, we didn't get room service.

The maids don't do towel art (exept the first day). Too bad, it's frivolous but nice.

My wife found that the bathroom sink was a bit clogged, she also though that the maids could do a better job of passing the broom.

Location of room:

We wanted a first floor suite close to the beach and got second floor in building 10 at the back end of the resort. We decided to try it out before complaining because it gave us access to a private pool between building 10, 11 and 12. We tried it and stayed. to pool only has 12 lounge chairs so the bar man is not very busy and very attentive. it is virtually empty until about 3 pm when the wind picks up on the beach.

The only disadvantage to our location was that you could hear the music from the outdoor plaza (pueblo principe) from 10 pm to 11 pm. Not that it was loud enough to stop us from sleeping (ya we're early risers).

Resort layout:

This is a smaller resort so even if we were at the backend (building 10) things were still close. Last year we were at Iberostar pareiso beach resort in the riviera maya, now that is a sprawled out resort (but still very nice). The resort is also in the middle of nowhere. you can walk for miles along the beach, with some houses but mostly just palm trees.

The staff:

This was the biggest improvement from when we were here 4 years ago. Staff were much more attentive, many more spoke english (and to our surprise, french). At some points, during peak hours, we had to wait for service, the waiters were running around trying to do their best , with the staff they had. Once they got to us they were always smiling and friendly. They work very hard, I always appreciated the efforts they made. It made all the difference to an agreable stay. At one point I noticed a LOT of supervisors making sure that everything was O.K.. Personnally, you could see the staff knew what had to be done. Fire a few of the excess supervisors and hire more waiters.

The beach:

Best snorkeling I've had off a resort beach, at low tide you can feed the fish without even being in the water. There are coral heads for the fish, yet between the coral you have a beautiful sandy bottom. Because of the coral, there are no big waves (great for small children). This also means it is not the best place for sailing but best of all, NO JET SKIES.

The food:

We found the food very good. It is not the most expansive buffet we've ever seen, but every day one part of the buffet changed depending of the theme. There was always fish, chicken , beef and pork in different international dishes which were very tasty. Yes, for the finicky (I say unimaginative) eater there is the pasta bar and the pizza bar. There was no grill for those that want hamburgers and hot dogs. you had to create them piece meal.

Gourmet restaurants:

we only tried the seafood and the french restaurant. They were O.K. (no more) but the setting was nice. Some items were very good, some not. At the french restaurant my wife had a great smoked tartar salmon. I asked for another and they gladly obliged. We had reservation for the italian, but when we went and read the menu, we were uninspired an chose to eat at the buffet. The Asian ( I think) restaurant was closed for renovation when we arrived. but at the end it had re-opened.

The clientele:

Seemed to be mostly Canadians (french and english) some german, hispanic,and on weekends, upper class (if i rely on the brand of cars in the parking lot) Dominicans. A lot of families with small children.

The pool bars:

At the main pool bar there is a self serve slush machine with piña colada and banana mama. and beside it a bottle of white and dark rhum, YYYYYYYYESSSS, Finally a resort that understands me. No I'm not a drunk, but I don't like my drinks watered down either. Also the pool for building 10, 11 and 12 has it's own barman. Since there are only 12 deck chairs, after our second day, he would see us and he knew our usual and would bring us without even asking. Now THAT is service.

The pool:

The main pool is small compared to some resorts where the pool meanders throughout the place.

Deck chairs:

Be it on the beach or around the pool, there were always chairs available. We were there during what I would think is peak season (December 26th to January 2nd) and we always wondered where everyone was, because it sure wasn't crowded.

Entertainment:

We saw the lion king musical and a Michael Jackson tribute but in each case left half way though. Looking at all the empty seats, the entertainment did not seem very popular.

Buying supplies:

if you want to buy rum, coffee, cigars, walk out of the resort, turn right, walk about 10 minutes (past the end of the disaffected runway and just past the curve). You will see a small grocery Store (with an El Presidente beer sign, if memory serves). Stuff is about 40 percent cheaper that in the resort boutiques.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 29, 2013
Dear Guests,

We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your family.

Thank you for your review about the hotel. Your experience is especially valuable for us, as you can give us feedback along the time.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#4 On the Beach Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Official Description (provided by the hotel):
Facilities and services 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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