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“Not prepared for corporate events” 2 of 5 stars
Review of Mavsa Resort

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Mavsa Resort
Av. 03 de Maio, 2500, Cesario Lange, State of Sao Paulo, Brazil   |  
Hotel amenities
Ranked #1 of 1 Hotels in Cesario Lange
São Paulo, Brazil
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Not prepared for corporate events”
2 of 5 stars Reviewed March 20, 2014

We have been in march for a 4 day event of the company. Rooms are good, food is OK, the place is located in a beautiful area, full of nature, birds, lots of swimming pools and a huge infrastructure for family with kids.
Otherwise, for a corporate event, they are not prepared. The ballroom was kind of dirty, smelled bad, the screen for presentations was tiny, the wifi was lousy. Besides that, the service during the week was awful. It seemed the staff was punished for serving the guests, without touch nor proper education with anything. I know they have a all inclusive package for weekends, but charge 9 R$ for a can of beer is ridiculous. And I could give many other examples why they are not focused on business travelers.
Of course the experience must be completelly diferent in a weekend with kids.

Room Tip: Premier rooms have a sight to the lake and are very close to the baby's emergency kitchen
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nilva M, Gerente at Mavsa Resort, responded to this review, March 24, 2014
Google Translation
Sr. MARCOS

Estamos intensificando nossa supervisão.

Muito obrigado!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
    153
    81
    19
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Sao Paulo, SP
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 18, 2013

My 11 years old kid loves this hotel as much as Disney!!
All because the waterslide they have on pool area and the ice cream freezer!
The room is very cosy and clean. The food is very good.
But the best of all is the staff: always smiling and helpfull.

Room Tip: Ask for the "premiere" or "etoile" rooms , they are the newer ones.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nilva M, Gerente at Mavsa Resort, responded to this review, June 14, 2014
Google Translation
Muito obrigado!! Sra. Flavia!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 1, 2013

Located in a very large area, the hotel is spread out along many buildings which does not make it seem crowded at all. In our second stay with a group meeting after 15 years in college, the hotel was fully booked but you could hardly notice it: no lines in the buffet, all personnel treating guests in a very personal matter, etc.

The food keeps its previous visits' high standards (not gourmet) although you only have the choice of the buffet, which is varied and with a superb (probably the best of the food served) desert table. The rooms are new (Etoile building the newest), very big and comfortable for a family of 4. The bathrooms in this building are a bit smaller but nothing that compromises the whole experience. Most rooms are very quiet but people who stayed in the main building above the restaurant did complain a bit about the noise (but it does close at 23h00 anyway).

The all-inclusive is truly so and you can pick beverages until 23h00 directly from refrigerators located across the main areas of the hotel. Entertainment for children is guided only during weekends but does keep children from 3 years and older busy.

Overall, a quite expensive resort (if compared to others in Cancun or other countries, similar to other hotels in Brazil in the same category) but you do get your value back as promised.

Room Tip: Away from the main restaurant building. Etoile block is the newest (from June/2013 onwards).
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nilva M, Gerente at Mavsa Resort, responded to this review, June 14, 2014
Google Translation
Muito obrigado!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Split, Croatia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 14, 2013

New buildings. Great staff. Very good food, though the service during meals are not so good. Sometimes it is hard to find a waiter to serve some beverage for you. Very nice nannies for babies (extra fee charged). Entertainment for children is nice and, then, adults can enjoy themselves!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nilva M, Gerente at Mavsa Resort, responded to this review, June 14, 2014
Thanks!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
103 reviews 103 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 11, 2013

I was staying with my family in this hotel with friends and their families.
This is an all inclusive hotel with many attractive features: it is located next to sao paulo, has excellent structure - rooms, staff, food, drinks, activities for adults and children.
There are, among other things, a mini-zoo, courts, lakes, tree climbing, archery.
The monitors are excellent for children.
Surely I will come back to this place.
When you see the price for the first time can even find expensive, but for what it offers is highly recommended.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 10, 2012

It is the third time we stay in this wonderful resort 90 miles away from São Paulo, to the West.
Diferently from the two first times I felt a slice decrease of quality in this hotel.
I don't know what happens but what was perfect in the past now is just good.
Of course is still a wonderful place to be comparing to other options in São Paulo State.
A big lake, good swimming pools, and a big slide that takes you right to the best pool in the area.
You can ride a kaiak or a stand-up board, you can shake your body at night inside the catamaran boat and the best thing is the all-inclusive system. Be prepared, don't eat so much prior to the hotel because you will definetely win some weight.
A small zoo (with monkey and turtles and alligator) and football field and tennis is also available and good option for enjoying the complex.

I would return surely but they may be careful about the decreasing quality. Heads up guys!

Cheers,
RB

Room Tip: You better find a room close to the main entrance that is close to the pools and restaurant and ever...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mavsa Resort

Address: Av. 03 de Maio, 2500, Cesario Lange, State of Sao Paulo, Brazil
Location: Brazil > State of Sao Paulo > Cesario Lange
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cesario Lange
Price Range (Based on Average Rates): $$$$
Number of rooms: 100
Reservation Options:
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