My husband and I have just returned from two nights at the Hyatt Coolum.I had scoured the internet for weeks looking for a 5 star treat. I was very excited at the prospect of a touch of luxury.
I CANNOT believe this is a 5 star resort! I have stayed in many hotels in my time, and also used to work in the hospitality trade. The exterior of the rooms were covered in sheets of peeling paint, and i have never seen so many cobwebs! The interior of the rooms were drab; dirty tea tray; dust lined nearly all surfaces; the venitian style wardrobe doors were caked in dust; the shower cubicle was rusty and grubby. The whole place looked like it would have been nice when it was new - but now is old and tired (as the cleaners must be!) The patio furniture had bird mess on it, and the floor was covered in leaves and twiggs. It just looked like no one really cared.
The food was a strange mixture of good, bad and OK -but all VERY over priced.
Most of the staff were very friendly, just a few though that didn't seem to care, which is such a shame because it only takes one person to be off hand with you, to ruin your day.
Now i know i've been a bit harsh, but had this resort been advertised as a 3 star then i would not have expected such high standards - but when you are shelving out that much money you expect a certain standard. That standard was no way near reached.
- Official Description (provided by the hotel):
- At the base of Mount Coolum on Queensland's Sunshine Coast, Palmer Coolum Resort is one of Australia's finest all encompassing resort destinations. Accommodation at Palmer Coolum Resort is set amongst natural bushland, lakes and gardens. Spacious Deluxe Studios are popular with couples, while 2 bedroom Woodland, Golf and Lakefront Villas are ideal for families. The exclusive Ambassador Club offers the ultimate in accommodation on the Sunshine Coast, with luxurious 2 bedroom and 3 bedroom Suites. The Ambassador Club Lounge also offers breakfast daily, pre-dinner drinks and canapes each evening, a private pool and tennis court. Superb leisure facilities at Palmer Coolum Resort include an 18-hole championship golf course, the largest day spa in the southern hemisphere, tennis centre with 7 floodlit courts, 9 sparkling swimming pools, direct access to the beach, Kids Club for children aged 6 weeks to 10 years and the activities centre with cookie decorating and craft projects! The championship course is complemented by an extensive range of practice facilities including the Golf Education Centre with PGA Teaching Professionals available for private lessons, a chipping green with an adjoining practice bunker, a practice putting green and floodlit driving range. The Village Square is the heart of the Resort. Enjoy Modern Australian at Ned Kelly's restaurant, authentic South East Asian cuisine from The Smiling Duck, or delicious pizzas from the Pizza Pasta. Palmer Coolum Resort is now home to one of the largest private car collections on display and the largest Dinosaur Park in the world. The Resort offers a wonderful 4 star family experience as well as catering for couples who want an indulgent week-end away. ... more less
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- Also Known As:
- Hyatt Regency Coolum Hotel Coolum Beach
- Hyatt Coolum Beach