This was once the jewel on the Sunshine Coast but now it's a testament to what an oversized ego can do to a business.I stayed here 6 years ago with the family and we had a great time when it was a Hyatt hotel. This time I stayed here with a colleague on a business trip and couldn't believe it was the same resort. Arrived at 6:45pm to check in and not a single sole was at reception....no guests or staff so we had to use the telephone to call someone to come and check us in. After check in we were told to take our bags and wait outside at the golf buggy parked out front, and sure enough the same person that checked us in drove us to our rooms. Room was fine, nothing to complain about, the bed was comfortable and was a good size. For dinner we had made a reservation at Ned Kelly's restaurant in Village Square to meet another colleague and once there the only two people inside the place were paying for their meal and leaving. So we had the place to ourselves, and the staff member who seated us also served us drinks, took our order, cleared the plates, and did just about everything else but cook the food. I thought the meals were good but not great. I had the sirloin steak which according to the menu was cooked "medium rare" but unfortunately mine came out medium - well. My two friends both had the Irish stew and did not complain. The next morning I decided to take a walk around the grounds before breakfast to see some of the changes that had been made since my last visit. The most notable thing was the dinosaurs around the resort and the car museum. I was particularly interested in the condition of the golf course and to my surprise not one person was on the course. We went to the same restaurant for breakfast, and much to our surprise there were 3 other guests at another table, and the only people we had seen in the 24 hours we were there. I'm not quite sure what to make of this place, I had been told that it was a ghost town and that's indeed what we found. I feel sorry for the staff as they all tried hard to please but surely the writing is on the wall and it's only a matter of time before it either gets sold or closes which would be a very say day for this lovely part of Australia. I won't be rushing back here but for some the silence might indeed be golden.
- Official Description (provided by the hotel):
- At the base of Mount Coolum on Queensland's Sunshine Coast, Palmer Coolum Resort is one of Australia's finest all encompassing resort destinations. Accommodation at Palmer Coolum Resort is set amongst natural bushland, lakes and gardens. Spacious Deluxe Studios are popular with couples, while 2 bedroom Woodland, Golf and Lakefront Villas are ideal for families. The exclusive Ambassador Club offers the ultimate in accommodation on the Sunshine Coast, with luxurious 2 bedroom and 3 bedroom Suites. The Ambassador Club Lounge also offers breakfast daily, pre-dinner drinks and canapes each evening, a private pool and tennis court. Superb leisure facilities at Palmer Coolum Resort include an 18-hole championship golf course, the largest day spa in the southern hemisphere, tennis centre with 7 floodlit courts, 9 sparkling swimming pools, direct access to the beach, Kids Club for children aged 6 weeks to 10 years and the activities centre with cookie decorating and craft projects! The championship course is complemented by an extensive range of practice facilities including the Golf Education Centre with PGA Teaching Professionals available for private lessons, a chipping green with an adjoining practice bunker, a practice putting green and floodlit driving range. The Village Square is the heart of the Resort. Enjoy Modern Australian at Ned Kelly's restaurant, authentic South East Asian cuisine from The Smiling Duck, or delicious pizzas from the Pizza Pasta. Palmer Coolum Resort is now home to one of the largest private car collections on display and the largest Dinosaur Park in the world. The Resort offers a wonderful 4 star family experience as well as catering for couples who want an indulgent week-end away. ... more less
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- Also Known As:
- Hyatt Regency Coolum Hotel Coolum Beach
- Hyatt Coolum Beach