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“DO NOT EVEN BOTHER GOING TO THIS PLACE, IT'S A POLITICAL CIRCUS” 1 of 5 stars
Review of Palmer Coolum Resort

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Palmer Coolum Resort
5.0 of 5 Hotel   |   Warran Road, Coolum Beach, Queensland 4573, Australia (Formerly Hyatt Regency Coolum)   |  
Hotel amenities
Ranked #5 of 5 Hotels in Coolum Beach
Brisbane, Queensland, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
44 helpful votes 44 helpful votes
“DO NOT EVEN BOTHER GOING TO THIS PLACE, IT'S A POLITICAL CIRCUS”
1 of 5 stars Reviewed August 27, 2013

My husband and I went for the first time to Palmer Coolum Resort last weekend and chose this place because of it's website description of the place.

Just reading the below reviews highlights this place has had its day.

Unbeknownst to us, it was where the owner of this resort was holding his political party release campaign. Upon arriving police and cars everywhere, men in suits with bright yellow badges and ties scurrying everywhere, a media frenzy and the poor staff were somewhat frazzled.

The entire weekend was a comedy of errors, unprofessional service , with each restaurant and bar bombarded with political hopefuls monopolizing us normal folks space, and to top it off all of this transpiring in a very run down establishment and grounds. There is no way this place is 5 star, they are kidding themselves.

WE WOULD NEVER GO THERE AGAIN EVEN IF IT WAS FREE!

We were given the wrong keys to the room which was already occupied when we entered, the Day Spa did not complete the treatments, each time we went to order something from the restaurants or bars we were told they had run out or didn't have it. We paid $56 for a T-bone steak with the quality being considerably inferior to that of Woolworths T-bones.

Then at the end they try to sting you for a resort surcharge to use their facilities!!!

Upon returning home we formally put in a complaint to the Director of Rooms and the General Manager. A phone call was received by the Director of Rooms to apologise, however absolutely no way would they be refunding any of our totally wasted money at this circus.

I am a proud Queenslander, and I am so embarrassed of this establishment. Please bring back the Hyatt, and other potential guests, trust me there are so many other great place to choose.

Room Tip: Make sure you get the right key for your room!
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed August 24, 2013

The people were nice enough but they lacked direction and management. The grounds are deteriorating, the carts are moving at high speed on the walking paths, and the food was pricy, the windows needed cleaning in the public areas
Marcus Thorne in the IT department was very helpful and friendly

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maroochydore, Australia
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 17, 2013

Single night stay with wife and 1 year old. Polite welcoming service starting from the kerbside. Nothing was too much. Check-in a breeze, opted for their portacot at checkin. It was set up before we made it from reception to the room. Dinner onsite at the chinese restaurant. Quick service and excellent food. In the morning we ate breakfast on the balcony watching the kangaroos sunning themselves on the grass outside. Very pleasant walk aroudn the grounds before we left. Highly recommend a stay here if you are travelling as a family or even a couple.

Room Tip: Ask for one of the newly renovated suites.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 16, 2013

I have stayed at this resort 6 times and this week will be my last. The food is good and the staff friendly but "Cliveland" has ensured I shal not return. It is a 5 star resort that has been cheapened with the addition of gaudy yellow signs telling you to eat at Palmers bistro. The photos of Clive shaking hands with various people are such a w$&k. The photos seem to remind me of third world dictators who plaster their photos on all street corners (think Mao nod Saddam Hussein). Oh yeah the resort busses and many other things have huge CLIVE PALMER FOR PM written all over them.

The golf villas are spacious and comfortable, well cleaned but showing signs of age. The grounds are well cared for and huge. I myself have a healthy ego but I am nothing compared to our beloved potential leader Clive. All hail King Clive.

Stayed August 2013
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 14, 2013

It's called Palmer Resort for a reason. Clive Palmer is EVERYWHERE. From the posters on the fence, to the dinasours on the golf course, and the promotion of his titanic project you just can't get away from him (or his personal passions). I found it overwhelmed the resort, which is also showing its age and in need of a refurbishment. I feel sorry for the staff who are great, and making a big effort to make do with what they've got - but I think they are fighting a losing battle. Certainly not the luxurious resort it was in its Hyatt days, but if you love golf, are looking for a 3 star experience, and can ignore Clivesville you could have a good stay. I won't be back.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Englefield Green, United Kingdom
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed August 12, 2013

We have stayed at this hotel several times since 1998, on one occasion for a month, but all when it was the Hyatt. We were staying elsewhere this time, but were invited by friends staying at the Palmer Resort, for a game of golf and a meal.

This resort has gone downhill fast, we would endorse all the negative comments below. Palmer have ruined what was an outstanding place.

We will not be going back.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masterton, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 9, 2013

We have played this course 6 times in the last 9 years but this latest visit was a real shock- gone are the tasteful signs and helpful staff- they have been replaced by large tacky bright yellow signs advertising the owner- gone is the beautifully groomed course- instead gross dinosaurs tower over you and also gone are the overpriced but nice sandwiches on course- instead a poor sandwich, bought from the bar costs $8 Bring back Hyatt

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palmer Coolum Resort

Address: Warran Road, Coolum Beach, Queensland 4573, Australia (Formerly Hyatt Regency Coolum)
Location: Australia > Queensland > Sunshine Coast > Coolum Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Coolum Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palmer Coolum Resort 5*
Number of rooms: 324
Official Description (provided by the hotel):
At the base of Mount Coolum on Queensland's Sunshine Coast, Palmer Coolum Resort is one of Australia's finest all encompassing resort destinations. Accommodation at Palmer Coolum Resort is set amongst natural bushland, lakes and gardens. Spacious Deluxe Studios are popular with couples, while 2 bedroom Woodland, Golf and Lakefront Villas are ideal for families. The exclusive Ambassador Club offers the ultimate in accommodation on the Sunshine Coast, with luxurious 2 bedroom and 3 bedroom Suites. The Ambassador Club Lounge also offers breakfast daily, pre-dinner drinks and canapes each evening, a private pool and tennis court. Superb leisure facilities at Palmer Coolum Resort include an 18-hole championship golf course, the largest day spa in the southern hemisphere, tennis centre with 7 floodlit courts, 9 sparkling swimming pools, direct access to the beach, Kids Club for children aged 6 weeks to 10 years and the activities centre with cookie decorating and craft projects! The championship course is complemented by an extensive range of practice facilities including the Golf Education Centre with PGA Teaching Professionals available for private lessons, a chipping green with an adjoining practice bunker, a practice putting green and floodlit driving range. The Village Square is the heart of the Resort. Enjoy Modern Australian at Ned Kelly's restaurant, authentic South East Asian cuisine from The Smiling Duck, or delicious pizzas from the Pizza Pasta. Palmer Coolum Resort is now home to one of the largest private car collections on display and the largest Dinosaur Park in the world. The Resort offers a wonderful 4 star family experience as well as catering for couples who want an indulgent week-end away. ... more   less 
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Also Known As:
Hyatt Regency Coolum Hotel Coolum Beach
Hyatt Coolum Beach

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