My husband and I went for the first time to Palmer Coolum Resort last weekend and chose this place because of it's website description of the place.
Just reading the below reviews highlights this place has had its day.
Unbeknownst to us, it was where the owner of this resort was holding his political party release campaign. Upon arriving police and cars everywhere, men in suits with bright yellow badges and ties scurrying everywhere, a media frenzy and the poor staff were somewhat frazzled.
The entire weekend was a comedy of errors, unprofessional service , with each restaurant and bar bombarded with political hopefuls monopolizing us normal folks space, and to top it off all of this transpiring in a very run down establishment and grounds. There is no way this place is 5 star, they are kidding themselves.
WE WOULD NEVER GO THERE AGAIN EVEN IF IT WAS FREE!
We were given the wrong keys to the room which was already occupied when we entered, the Day Spa did not complete the treatments, each time we went to order something from the restaurants or bars we were told they had run out or didn't have it. We paid $56 for a T-bone steak with the quality being considerably inferior to that of Woolworths T-bones.
Then at the end they try to sting you for a resort surcharge to use their facilities!!!
Upon returning home we formally put in a complaint to the Director of Rooms and the General Manager. A phone call was received by the Director of Rooms to apologise, however absolutely no way would they be refunding any of our totally wasted money at this circus.
I am a proud Queenslander, and I am so embarrassed of this establishment. Please bring back the Hyatt, and other potential guests, trust me there are so many other great place to choose.
- Official Description (provided by the hotel):
- At the base of Mount Coolum on Queensland's Sunshine Coast, Palmer Coolum Resort is one of Australia's finest all encompassing resort destinations. Accommodation at Palmer Coolum Resort is set amongst natural bushland, lakes and gardens. Spacious Deluxe Studios are popular with couples, while 2 bedroom Woodland, Golf and Lakefront Villas are ideal for families. The exclusive Ambassador Club offers the ultimate in accommodation on the Sunshine Coast, with luxurious 2 bedroom and 3 bedroom Suites. The Ambassador Club Lounge also offers breakfast daily, pre-dinner drinks and canapes each evening, a private pool and tennis court. Superb leisure facilities at Palmer Coolum Resort include an 18-hole championship golf course, the largest day spa in the southern hemisphere, tennis centre with 7 floodlit courts, 9 sparkling swimming pools, direct access to the beach, Kids Club for children aged 6 weeks to 10 years and the activities centre with cookie decorating and craft projects! The championship course is complemented by an extensive range of practice facilities including the Golf Education Centre with PGA Teaching Professionals available for private lessons, a chipping green with an adjoining practice bunker, a practice putting green and floodlit driving range. The Village Square is the heart of the Resort. Enjoy Modern Australian at Ned Kelly's restaurant, authentic South East Asian cuisine from The Smiling Duck, or delicious pizzas from the Pizza Pasta. Palmer Coolum Resort is now home to one of the largest private car collections on display and the largest Dinosaur Park in the world. The Resort offers a wonderful 4 star family experience as well as catering for couples who want an indulgent week-end away. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Coolum Hotel Coolum Beach
- Hyatt Coolum Beach