Stopped at this motel to break up a long trip. We were greeted at the door with "who are you" in a cranky voice. The lady came down and literally threw the door open and asked "what have you got" obviously asking what room we had booked in a pissed voice. My wife replied a family room which she grabbed the keys a threw them across the counter. I work in various hotel chains in sydney and know customer satisfaction is paramount. I have worked in these hotel chains for 15 years. She promtly closed the door behind us. We did arrive at 10.30pm in the evening as we were stuck in bush fires and had lost time. Still no reason to be rude.It shouldn't take much effort to be polite. I would avoid this place on my return trip and future trips.
- Official Description (provided by the hotel):
- BEST WESTERN Warby Lodge Motor Inn Stay at this four-star Wangaratta motel, an ideal base from which to tour the magnificent North-East Victoria, a region known as the "Legends, Wine and High Country". Located 200 meters from the town center and opposite beautiful Merriwa Park, the BEST WESTERN Warby Lodge Motor Inn is well positioned for local activities and attractions. The BEST WESTERN Warby Lodge Motor Inn offers luxurious accommodation in Wangaratta. It is the perfect base from which to take in the pleasures of Victoria's North East. All rooms have queen-sized beds, 32" LCD TV's with whisper quiet air conditioning. Spa suites are available which feature a twin spa, and two bedroom family suites are also available. Enjoy the outdoor swimming pool, BBQ area and FREE WiFi access during your stay at this excellent Wangaratta motel. Explore the history of the legendary bush rangers at nearby Glenrowan or the historic town of Beechworth. Taste some of Australia's best wines at the surrounding districts of Rutherglen, or Milawa and the King Valley. Ski the spectacular High Country in winter or marvel at its beauty in any season. ... more less
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