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“Fine Dining Experience” 3 of 5 stars
Review of The Millhouse

The Millhouse
Millbrook Resort, Malaghans Road, Arrowtown 9196, New Zealand
+64 3-441 7000
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Ranked #2 of 33 Restaurants in Arrowtown
Price range: $13 - $33
Cuisines: European, Seafood, Contemporary, Pacific Rim
More restaurant details
Restaurant details
Good for: Romance
Dining options: Reservations, Late Night
Rangiora, Canterbury, New Zealand
Senior Contributor
35 reviews 35 reviews
19 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Fine Dining Experience”
3 of 5 stars Reviewed April 23, 2013

Was looking forward to a fine dining experience as it was a special occasion and was sadly disappointed by The Millhouse. The food was fantastic and the Chef's Taster amazing but the overall experience was spoilt by the total lack of atmosphere a fine dining restaurant should have. No background music and there was a large, very noisy group present. The staff were rushing around serving them with wine, wine and more wine; the noise was unpleasant with nothing to soften the sound. Talking at our table was impossible without raising your voice. This is not what I expect when it says Fine Dining. And to top it off, when we were given our bill, the waiter said "hope you enjoyed your stay" unfortunately he wasn't looking at us at the time and his face was towards another table as he spoke. He didn't wait around to hear the answer and was gone before the wallet hit the table. So while I certainly would recommend the food to everyone I would not recommend the overall experience.

  • Visited April 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Visitor rating
    92
    14
    6
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sydney
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Best spot for this trip”
4 of 5 stars Reviewed April 22, 2013

We have never stayed at Milbrook but we will try it for our Winter trip to NZ - very well kept, friendly staff and the meal here was sublime. Quality service, unpretencious but welcoming, event hough we werent hotel guests we felt at home and so comfortable. Top notch

  • Visited April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at The Millhouse, responded to this review, May 14, 2013
Dear mcbrideau,
Thank you for taking the time to review The Millhouse Restaurant. We’re delighted that you enjoyed your meal at our fine dining restaurant and we do look forward to having you stay at the resort. If you are planning on coming back during winter, I recommend that you review our 3 or 5 night winter escape package that we have available on our website. A great choice, as you get $250 credit to spend with our leisure concierge! Perfect to help with experiencing Queenstown! Kind regards on behalf of the team at Millbrook.
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Wanaka, New Zealand
Senior Contributor
22 reviews 22 reviews
12 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Just fantastic”
5 of 5 stars Reviewed April 22, 2013

Had the Grab One deal and it was amazing. The food was awesome and our waitress, Lenka, was brill. We were not treated any different to others, we are not locals to Arrowtown but we were treated with high respect. Their deserts are amazing. Highly recommended. Keep up the good work guys.

  • Visited April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at The Millhouse, responded to this review, May 14, 2013
Dear Jayne019,
Thank you for taking the time to review The Millhouse Restaurant. We will pass on your praise to the Lenka and the team at The Millhouse. They all work very hard to exceed the expectations of our guests and ensure that everyone has a fabulous night to remember.
We look forward to seeing you back at the resort in the near future.
Kind regards on behalf of the team at Millbrook.
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Christchurch, New Zealand
Contributor
11 reviews 11 reviews
5 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“It really is excellent!!”
5 of 5 stars Reviewed April 17, 2013

Wow. This was amazing!
My mum got a couple of vouchers off GrabOne. My parents visit Millbrook at least once a year and love it and this time they brought my brother and I along for dinner.
The food was really amazing! The amuse bouche was a venison dish and was delish! My entree was the short rib which my dad recommended and it was great. The others ordered the calamari and chorizo salad and the rabbit and were all very impressed with their entrees. For my main I ordered steak with market veges and the potato option. So delicious. Steak was cook perfectly for me not bloody but deliciously tender! The others had the market fish, the duck and the lamb. We were all so full by this point but knew dessert was to come! Dessert was amazing. I ordered the chocolate and raspberry assiette which was the best dessert I've had in ages. Mum ordered the same as me, my brother ordered the tastes of mango and my dad the hokey pokey ice cream. All were great.

The waiters were very nice and friendly. One also asked the kitchen for their secrets on certain dishes for us. :) thanks!

Will definitely be back. The GrabOne voucher really made it great value too! We hope you so another voucher like this in the future ... We will keep our eyes peeled!

Highly recommend The Millhouse!

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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MillbrookResort, Public Relations Manager at The Millhouse, responded to this review, May 2, 2013
Dear SuzyHunting,
Thank you for reviewing The Millhouse. Sounds like you and your family got to really experience everything that The Millhouse stands for - delicious food, relaxed environment and found memories for all guests! The Millhouse team have won New Zealand Beef and Lamb Awards for Excellence for the last two years and use our locally sourced seasonal produce in all their meal. It gives us great pleasure to read that you thoroughly enjoyed the food as the team know they’ve done another good job when we read reviews like yours. We hope to see you and your family back here in the future.
Kind regards on behalf of the team at Millbrook.
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Auckland Region, New Zealand
Top Contributor
66 reviews 66 reviews
50 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“A Word of Caution ....”
1 of 5 stars Reviewed April 10, 2013

On the basis of mostly excellent reviews on this site, we made a booking 2 months before our short stay in Arrowtown and received written confirmation.
Arriving 5 minutes before our reservation time, we were dismayed to be shown to the only table for two in a large dining room, situated hard up against the open kitchen servery and adjacent to two large tables totalling about 30 people in what appeared to be a wedding party! The noise level was already unacceptable, so we asked to be seated elsewhere, only to be told there was nowhere!
Then the maître d' offered to take us across the lawn to the golf club dining area, which was entirely inappropriate to the evening we had planned, had dressed for and had confirmed.
We asked why they hadn't booked us at one of only four tables for 2 in an adjacent alcove to the main restaurant, to be told that "those people arrived earlier than you", although we had arrived early! When we asked why our reservation of two months previously was not sufficient to hold one of those tables, he had no answer.
This is absolutely no way to run a restaurant.
As friends of ours in upmarket hospitality remarked, this was "very shabby and unacceptable service".
It took us another hour and a half to secure another dinner reservation in Arrowtown, so thanks Millhouse, for ruining our special evening out.
We would like to hear from your management about this treatment we received - you have our email address.
HH

Visited April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at The Millhouse, responded to this review, April 11, 2013
Dear Parnellian, Sincere apologies from the team at Millbrook about your experience at
The Millhouse Restaurant. Our Food and Beverage Manager will be in touch with you personally to invite you back to experience Millbrook Resort and The Millhouse Restaurant. We can only apologise just now for your disappointment and look forward to seeing you at Millbrook again in the near future. Kind regards, the team at Millbrook Resort.
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