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“Built in 1866, replaced mattress in 1876” 2 of 5 stars
Review of New Orleans Hotel

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New Orleans Hotel
27 Buckingham St., Arrowtown, New Zealand   |  
Hotel amenities
Ranked #5 of 5 hotels in Arrowtown
Miami Beach
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Built in 1866, replaced mattress in 1876”
2 of 5 stars Reviewed April 23, 2013

First start off on a high note. the food at sinner was really tasty. Our room was so crowded with 2 beds that we had to lift our suitcases over the bed to enter the room. The double bed was shaped like a V. We had to hug the edges of the bed otherwise we slid into the center. It was cold that evening and the heater wasn't working. We t and got the manager but he couldn't get it to work either. We managed vy putting on a few layers of clothing and the next day they sis five us a portable heater.
This is thepart that upset me. The aecond night they had a band play at the pub. No problem, couldn't really hear them play and anyway they close at 11pm. At 3:20 AM we hear 3 blokes talking really loudly out side our room. I stick my head out and ask them to please quiet down. they apoligise but continue drinking and getting louder and louder. I asked a few times but I didn't want to deal with 3 drunks. I tried to call the hotel manager vut nobody is around. I was just avout to call the police at around 4am when they left. I explained to the owner and manager the next day why that was irrisponsible to leave tneir fuests to fend for themselves. In their favor, they insisted we take back one nights' payment and the owner said he was working on exactly that problem of who to call. I hope they do that and get some new mattresses. the town is great and it's close to Queenstown.

Room Tip: Maybe the new rooms that have a wooden door are better than the glass door we had.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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31 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Japanese first
  • Russian first
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English first
Brisbane, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 22, 2013

We stayed here on our holiday to New Zealand and we absolutely loved it! It was traditional and comfortable and was very country side! It is very close to Queenstown and is great if you have a car! Arrowtown itself is really beautiful and I would hands down recommend this place!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

Its a while since I have stayed in a "pub" but on checking in to the New Orleans it was like a walk back in time. However the room was beautifully appointed with new fittings, an ensuite and a view over the Arrow River. The New Orleans may have been built in 1866 howver i was more than comfortable in my room. Off to the bar for a few craft beers and a chat to the Owner was informative and very friendly. that night we dined in the hotel restaurant and after a hearty soup of the day I topped mine off with local Blue Cod a real local delicacy. On return to Australia the total cost for room, dinner and breakfast came to a mere AUD$ 130 Real value for money in an area with plenty to do and see. Thanks New Orleans...

Room Tip: Room with a view a must here
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Christchurch, New Zealand
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 9, 2013

This is an average kiwi pub set in the centre of picturesque Arrowtown. The rooms were OK, location very good but the constant noise from the refridgeration units going on and off every 15 minutes ALL NIGHT made it a total waste of time as a place to sleep. Bar, road and other 'entertainment' noise would be expected, although we didn't have it, but the constant roar of the refridgeration was totally unacceptable. If you must stay there, avoid rooms 2 and 3 at all cost if you want sleep.
We were alarmed at being asked to provide in writing all credit card info including the security number on the back of the card at check in time - presumably in case card payment was declined? We declined to provide that information. The office area where paperwork appreard to be kept was not secue and when we asked to have our forms destroyed on leaving - which they had said they did - there was no evidence provided that this had been done.

Minus the noise this would have been a 3/5 review - Average.

Room Tip: Stay somewhere else
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
208 reviews 208 reviews
78 hotel reviews
Reviews in 74 cities Reviews in 74 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed February 20, 2013

We thoughly enjoyed our time at the New Orleans Hotel after wandering around this lovely little village for an hour or two.

We had a very nice lunch......including the best tomato soup EVER!.
All meals were reasonably priced and ample.

Nice rear verandah/balcony to have a beer outside and it looks as if winter for this purpose is covered as well with a nice fire in situ.

We were sorry we couldn't return for an evening meal but will keep that in mind for next time.

Worth a visit.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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Seattle, Washington
Top Contributor
84 reviews 84 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed December 3, 2012

our one night stay at the new orleans hotel in arrowtown started off very shakily but ended well.

we had booked one room (double room) the night before on booking.com. we got the confirmation email from booking.com and felt good that we had found a nice sounding place in arrowtown. however, when we showed up the next day, they had no record of our booking. there was only one staff member present (i believe she is also the bartender) and she said that the person usually in charge of the rooms (hotel manager) was away in queenstown for a couple of hours. she also mentioned that all of the double rooms in the hotel were previously booked by other people, but said that larger, more expensive rooms were still available. i pointed out that i had received a confirmation from booking.com and that as a customer, i didn't think it was my fault if the hotel and booking.com did not communicate well. i asked her to put us in one of those larger rooms but she was unable to help us any further. we then spent a couple of hours wandering through the town while waiting for the hotel manager to return from queenstown. during this time, we were conflicted about whether we should be looking for another room at another hotel, or whether the new orleans hotel manager would be able to help us when she got back....

once the manager returned, we were told that they would put us in one of their larger rooms for no additional fee. i thought this was the proper course of action. the room had both a queen bed and a twin bed, and was very comfortable. fast wifi was greatly appreciated.

the next day i was able to speak with the hotel manager, who assured me that they were going to take steps to prevent this type of problem in the future. i mentioned to her that it was an uncomfortable wait of 2 hours for a decision to be made about what to do, and she stated that she would work with staff so that they will have the authority to make decisions about assigning rooms, rather than she be the only one who can do this. i thought it was great that they acknowledged the issue, settled it by putting us in a bigger room for no additional fee, and say that they will work to prevent future problems.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 18, 2012

We initially found New orleans hotel by chance and what a great find she was. we have been back twice now and will go back again, The rooms are great and excellent value, the food is awesome esp bacon & eggs for breakfast, there are 3 fires burning all the time during winter, 2 inside and 1 outside, Peter and his staff are so friendly and welcomming I didnt want to leave..
Arrowtown is definately THE place to stay when in Queenstown area for skiing provided you have a car..

Room Tip: Take a room on the river side with view..
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about New Orleans Hotel

Address: 27 Buckingham St., Arrowtown, New Zealand
Location: New Zealand > South Island > Otago Region > Arrowtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Arrowtown
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Located in beautiful Arrowtown on famous Buckingham Street, The New Orleans (New O, as the locals call it) is one of the last historical running hotels in New Zealand. We pride ourselves on providing simple, honest old fashioned hospitality. The hotel has 9 well appointed rooms all featuring free wifi, new furniture, bedding and decor (updated 2012). Our award winning Bistro and Bar featuring local seafood, extensive wine list, NZ Craft Beer and much, much more is open 7 days from 8am. Recently we have extended our premises to Include Little Micky Finns, Arrowtown's very own Irish and Gourmet Pizza Bar. Featuring genuine Emerald Isle Memorabilia and boasting the best Whiskey collection in town. Book now. ... more   less 
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