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“Tranquil Perfection” 5 of 5 stars
Review of Millbrook Resort

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Millbrook Resort
5.0 of 5 Resort   |   Malaghans Road, Arrowtown 9371, New Zealand   |  
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Hotel amenities
Ranked #1 of 5 Hotels in Arrowtown
Auckland Region, New Zealand
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
“Tranquil Perfection”
5 of 5 stars Reviewed July 14, 2013

We stayed in Village Inn 803, having previously stayed in 701. Both rooms are exactly the same (wonderful) but did enjoy the upstairs outlook this time. Everything was wonderful; they can’t do enough to help. The escort to our room in the golf cart was appreciated in the minus temperatures, the free shuttles on request both to and from Arrowtown (door to door!), the warm cosy room with under-floor heating and fireplace, the spaciousness of the rooms with even huge walk in closets, the fluffy towels and robes, the HUGE bed with crispy linen, the deep bath and amazing shower pressure. Loved the Spa… a real treat and our winter package came with credit so just had to use it! Had dinner at the lovely Millhouse and coffee at Hole in One. Breakfast each day at the Club house. Enjoyed the gym, yoga class, sauna and hot outdoor spas. Can not think of one tiny detail to suggest improvement for! Wonderful escape.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Hotel Operations Manager at Millbrook Resort, responded to this review, July 18, 2013
Dear 0000000Adele,
Thank you for your fabulous review regarding your recent stay at Millbrook resort. It does sound like you had the opportunity to experience alot of what Millbrook has to offer and I’m glad to see we delivered on our promise to you. As you’ve experienced our Winter Escape, maybe you should plan to come in summer and experience Millbrook in the sun. I will pass on your complimentary review to our team and we look forward to seeing you back here in the future.
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545 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Brisbane, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 13, 2013

We love Millbrook, it has excellent service, amazing scenery, a great atmosphere and top class restaurants. We are return guests and have planned to get married there at the end of the year. We highly recommend Millbrook for couples, young families or golfing enthusiasts!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Hotel Operations Manager at Millbrook Resort, responded to this review, July 18, 2013
Dear Simone_and_Mark,
Thank you for your review regarding your recent stay at Millbrook resort. We love to see guests returning to stay with us. Millbrook for your wedding venue would be fabulous; it is an idyllic location being surrounded by The Remarkables mountain range. If you haven’t already, please do get in touch with our weddings team who will be more than happy to send you through some information to get the planning started! Best of luck with your wedding plans and we look forward to seeing you back here later in the year.
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Oamaru, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2013

Loved every second of our stay. The room was fantastic, both meals at the hole in one cafe & bar were great, breakfast was amazing, the staff were all helpful, even just wandering around the grounds was a pleasure. We will most definitely be back.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Hotel Operations Manager at Millbrook Resort, responded to this review, July 18, 2013
Dear brentandholly,
Thank you for your review regarding your recent stay at Millbrook resort. The team here will be delighted to know that you enjoyed the grounds as well as the food! Our landscaping team do a really amazing job of taking care of the 500 acres. We look forward to having you come and stay with us in the future.
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed July 2, 2013

My wife and I stayed for a long weekend and chose Millbrook for its location and resort style accommodation. We had heard that it was an exceptional place to stay and were not disappointed. On arrival we were greeted by a lovely Russian girl at reception who although a trainee at the time was very helpful and polite. The porters were excellent and took us on a golf cart to our villa suite, taking our bags for us as you would expect. The unexpected was the fact that our porter told us we could call reception and have a golf cart pick us up for breakfast or take advantage of the free shuttle service into and back from Queenstown or Arrowtown at ANYTIME!

The accommodation itself was very well done with high quality fittings, linen etc and kept up to a well maintained standard, as well as being very clean. Lovely spacious room in our Villa Suite, which comprised of a large bathroom with double bath, his and her basins and separate shower. The bed was enormous super king. The living room had a gas fireplace which created a lovely ambience and a flat screen TV cleverly hidden behind a painting on gas cylinder hinges. The kitchenette was of a good size and had everything need to be self contained; it could also be closed off when not in use.

We ate breakfast in the Clubhouse each morning and were greeted by friendly and accommodating staff. The clubhouse itself is stunning with views to match. The food was fairly standard fare in terms of cooked breakfast, i.e. bacon, sausages, eggs etc, but always tasty. There was a good selection of pastries, and cereals and fruit also. The Banana and berry smoothie is a must!

The mill house restaurant is a must if you decide to dine on premises. It is a fairly high quality affair for onsite dining, with great staff and of course good wine list also.

Overall we enjoyed Millbrook very much and would love to go back during summer, as I am sure it is even more spectacular then!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Manager at Millbrook Resort, responded to this review, July 5, 2013
Dear Jeremy J,
Thank you for taking the time to post a review regarding your recent stay at Millbrook resort. The team and I were pleased to hear that you enjoyed not only our accommodation and facilities, but also our service throughout the resort. The talented team at the Millhouse restaurant were especially pleased to hear you enjoyed their fare and appreciated their efforts. We do hope you choose to return to us in summer, as I would thoroughly recommend dinning alfresco at the Millhouse and enjoying a sunset over the Southern Alps, Pinot in hand.
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed July 1, 2013

Great place to stay if you are wanting a bit of R&R. The service you get is immculate. Your are very spoilt when it comes to service. You get carted around the facilities in a golf cart. Driven to and from town. Get to enjoy a facial, dine in different restaurants, play gold etc all in one place. I recommend this place to everyone who travels to Queenstown looking for accomodation.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Manager at Millbrook Resort, responded to this review, July 5, 2013
Dear 1gudgal,
Thank you for your review regarding your recent stay at Millbrook resort. The team and I were especially pleased to hear that you enjoyed our Restaurant, Spa and Transport facilities and also that you appreciated our service. We trust you feel relaxed and revived from your recent visit and we hope to see you again when your next looking for some more “R and R”.
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Auckland Region, New Zealand
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2013

Went here for a work conference back in March. Had an amazing time here. The scenery is beautiful, the service is very professional and the food is amazing.

I quite liked going for a ride on the golf cart even when my room was not that far away from the resturants and bar (I was at Village Inn). Can't wait to go again

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Manager at Millbrook Resort, responded to this review, July 5, 2013
Dear Nicola89aux,
Thank you for your review regarding your recent stay at Millbrook resort. Great to hear that although you were attending a conference at Millbrook you still had time to relax, soak up the scenery, and enjoy our team’s hospitality. The Concierge team were especially pleased to hear you enjoyed their golf cart service to and from your room. Very glad to hear you are looking to return, as we certainly look forward to welcoming you back to Millbrook.
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scully607
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 26, 2013

This is a beautiful resort, meticulously maintained, and not stuffy in the way a lot of these kinds of places can be. The staff are lovely and the location couldn't be better if you prefer quiet and scenic to the people-watching of boisterous Queenstown.

We didn't stay in the hotel (we stayed across the street at Arrowfield - also lovely), but did go for some waxing at the spa and some playtime for our son. The spa is fairly ordinary and certainly clean and quiet. The staff were absolutely lovely and the prices affordable (which is saying a lot in New Zealand). The waxing, however, was some of the worst I've had. No attention to symmetry and left behind a chunk of wax the size of my finger. You can imagine how pleasant dealing with that on one's own might be...

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, June 29, 2013
Dear scully607,
Thank you for your review on Millbrook. We are sorry to hear that your experience at the spa was not up to your expectation. I have passed on your comments to our Spa Manager who will work with her team to ensure this doesn’t happen in the future. The Spa prides itself on delivering a world class experience and will ensure that future training is set up for the therapists. We do hope you will come back and stay with us sometime in the future. Hopefully you will have a chance to experience The Spa that we are very proud of here at Millbrook.
Kind regards on behalf of the team at Millbrook.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millbrook Resort

Address: Malaghans Road, Arrowtown 9371, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Arrowtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Arrowtown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Millbrook Resort 5*
Number of rooms: 170
Official Description (provided by the hotel):
Millbrook Resort is one of Queenstown's best five star hotels. Situated on the 45th parallel in the South Island of New Zealand, nestled within the Southern Alps and framed by the aptly named Remarkables Mountain Range, are the 500 acres of lush green fairways, rolling hills and gentle babbling streams of Millbrook Resort. Millbrook Resort has received multiple awards over the years including best golf resort and best spa and was recently voted as the Leading Golf Resort in Australasia and New Zealand at the World Travel Awards.Millbrook Resort encompasses a 175 room five star hotel, a 27 hole golf course, covered driving range, an award-winning day spa, health and fitness centre with gymnasium, 25m swimming pool, hot pools and a 140 seat conference facility.A choice of dining options from the intimate Millhouse Restaurant, to the casual Hole in One Cafe and Bar or the stunning Clubhouse venue, cater for all guest requirements.Millbrook also offers a wide range of real estate for sale all on free hold titles, from two bedroom villas to expansive family homes. Property ownership at the Resort has attracted buyers from all over the world who appreciate the ease of ownership and the lifestyle Millbrook offers.An impressive 95% of the Millbrook grounds is still open space, with walking and biking tracks for visitors and locals, and mountain bikes to hire onsite.Millbrook is a place to relax for a few days and escape the rat race, it's a place to revive the spirit amidst the mountain air and open space, it's a place for you, your friends and your family to enjoy. As one of Queenstown's best luxury hotels, Millbrook offers the ultimate in five star accommodation.Stay for an hour, a day or a lifetime.... ... more   less 
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Also Known As:
Millbrook Hotel Arrowtown
Millbrook Resort Arrowtown

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