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“I love this place!” 5 of 5 stars
Review of Millbrook Resort

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Millbrook Resort
5.0 of 5 Resort   |   Malaghans Road, Arrowtown 9371, New Zealand   |  
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Ranked #1 of 5 Hotels in Arrowtown
Wellington, Wellington, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“I love this place!”
5 of 5 stars Reviewed September 12, 2012

I cannot recommend Millbrook Resort highly enough. The tranquil and beautiful setting is sublime. The spa is wonderful - the best I have ever experienced. The Millhouse Restaurant is great - the food is delicious and exquisitely presented. You can see that the chefs really care about their craft. You can take a short walk in to Arrowtown through the Chinese Village (although they also have free courtesy vans to drop you to and from Arrowtown) for a day outing. I most recently stayed in a Villa Suite which was extremely comfortable. Just sitting on the front deck, or inside in front of the gas fire, reading a book and looking out at the mountains is a truly wonderful way of escaping from the hustle and bustle of real life for a few days. I will be back - it is my favourite place in NZ!

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, September 28, 2012
Hi Melanie B,
Thank you for your lovely words about Millbrook. It sounds like you embraced the resort's peace and tranquillity and truly relaxed during your stay, which is great to hear.
There is nothing better than relaxing on a balcony with a glass of wine, good company and a book, soaking up the stunning views.
We are so lucky to be surrounded by such amazing countryside and we know our guests love coming here to kick back and escape the stresses of everyday life.
We hope you'll be back for another city escape soon.
Kind regards on behalf of the owners and team at Millbrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
    360
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    5
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See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 11, 2012

Where do I start???? This resort is just amazing. From the moment you enter the resort you feel the serenity and peacefulness, from the beautifully manicured gardens to tree lined roads.
We stayed here for 3 days in a Villa Suite. The suite is just perfect. Large rooms and bathroom. A kitchette and sitting room with fire. It was stunning.
The staff go above and beyond and are so friendly and accommadating. Nothing seems to hard.
The food is wonderful and a very large selection available for breakfast. Walking around the resort is stunning. The beautiful gardens and the snow capped mountains in the background is breath taking.
Would I stay here again???? "In a heartbeat"!!!!!!

Room Tip: If you really want a fire in your room you will need to request this as all rooms do not contain a f...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed September 10, 2012

Stayed for 3 nights in a village room overlooking the golf course. The room was large and comfortable, and in the cold damp evenings we enjoyed the fire (you need to specify if you want a fire, as not all rooms have them).

There are a couple of places to eat - but make sure you have a comfort break first as there are no facilities in the restaurants. And it was a bit of a walk in the pouring rain!

The pool was great (go first thing in the morning to experience it quiet), and there is a pretty well appointed gym. I wasn't in there while a class was on, but I understand it can be very crowded and noisy during classes.

Overall an enjoyable stay, but a bit let down by some of the areas where I thought the hotel/resort was a bit cheap. At that price per night, free (or even reasonably priced) internet should surely not be too much to ask for. My impression was that they assume if you can afford to stay there, you won't quibble the exhorbitant broadband fees. Check in experience was poor; some of the receptionists needs to have a bit more hospitality training.

Room Tip: If you're staying in the village rooms, ask for a golf course view and a fireplace.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, September 28, 2012
Dear SCJM,
Thank you for taking the time to post. We embrace feedback from our guests and use this to evolve our processes, define any training needs or areas for enhancement on the resort.
With regards to your comments on the price of our internet service, we have revised our charge’s recently to include 30 minutes a day free and also a weekly option for our long stay guests.
We have found our rates to be competitive and in most cases cheaper than our competition in Queenstown. We appreciate other overseas hotels and resorts do not charge directly for internet and are reviewing our business practices regarding internet on the resort. Your feedback will form a valuable part of our future debate. We thank you again for taking the time to provide us with your constructive comments.
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Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2012

We really enjoyed the Millbrook...the rooms, the restaurants, the golf and the people were all extremely pleasant. Even the ducks were super friendly - maybe a little too friendly! The setting is beautiful and the re-design of the old buildings is inspiring.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, September 27, 2012
Dear Zaem,
Thank you for taking the time to post. It's always nice to hear the famous Millbrook ducks are out and about making friends with our guests. They are very much part of the resort here and a delight for us to watch. We're glad you also appreciated Millbrook's history and the restoration of some of the old farming buildings. Our heritage is part of what makes Millbrook so special.
Thank you once again on behalf of the owners and team at Millbrook.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 31, 2012

We stayed in a Villa Suite. This felt like were in our own luxurious villa on a great estate. The rooms are really huge and so beautifully designed and decorated. The staff were all outstanding, so helpful and really appeared interested yet not in our face. The layout of the whole resort is testimony to design brilliance and we are not golfers!
The breakfast in the Clubhouse was excellent. The Hole-in-One Bar was great for drinks and the menu there looked excellent. We did not get to the Millhouse for a meal but that is on our have to do next plans.
The unbelievable Central Otago scenery stands guard over the resort adding to the whole experience. You have to go there!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, September 27, 2012
Dear Paul B,
Thank you for your lovely post. It sounds like you loved Millbrook's grounds and surrounds as much as we do! Our Villa Suites are a very spacious accommodation option and almost a home-away-from-home. Overlooking the fairways or the wonderful courtyard-brimming with flora and fauna-the Suites are a great option whilst staying here. Next time you should experience the fine dining at The Millhouse. The locally sourced produce is turned into the most amazing dishes by our award-winning team of chefs and it is a lovely way to spend an evening.
We look forward to seeing you again soon.
Kind regards on behalf of the owners and team at Millbrook.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kaikoura
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 29, 2012

what an lovely place, everything was just right! all staff very helpful in everyway, the room was just lovely, we only had one night..we could of stayed for weeks!!! we also dinner at the lovely restaurant (millhouse) which was outstanding! after dinner we wanted after dinner drink in the room, and staff were happy to drop this off! big thanks for an lovely stay!.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, September 27, 2012
Dear greenbone,
Thank you for your post. We appreciate you taking the time to tell others about your great stay at Millbrook and we're delighted to hear you had a wonderful time.
Many thanks on behalf of the owners and team at Millbrook Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanaka, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2012

My husband and I stayed in a Village Inn room last night and had a wonderful evening. The location is one of the most beautiful in the Queestown area and the resort is built and landscaped staying true to the lovely NZ, Otago style. The meal at the Mill House is one of the best we have eaten at any restaurant for a long time; the menu was interesting and the food was beautifully presented and tasted fantastic. Breakfast was also wonderful served in a fabulous building with a beautiful view. The ambiance at the resort is so restorative, the grounds being so beautifully kept without looking in the least bit contrived. The staff are all great examples of what can be achieved with good training and selection; all are bright, eager to help, personable and friendly, they definitely contribute hugely to this first class operation. I also like the way the "Village Inn" is car free, it makes for a very quiet, calm, village feel. Definitely recommend.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillbrookResort, Public Relations Manager at Millbrook Resort, responded to this review, August 27, 2012
Hi janpaul42,
We are really pleased you enjoyed your stay at Millbrook over the weekend and experienced all the resort has to offer. It really is nice to hear from guests and it is especially nice to hear great feedback about the resort's grounds, staff and amenities.
We certainly pride ourselves on our five star service, which includes ensuring the grounds are perfectly kept.
We are glad you enjoyed our fine dining restaurant, The Millhouse, as well as breakfast in our historic Clubhouse. Both buildings perfectly reflect the history of Millbrook and offer something very unique to our guests.

We will pass your kind comments on to the team here and we do hope you will visit us again soon.
Kind regards on behalf of the owners and team at Millbrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millbrook Resort

Address: Malaghans Road, Arrowtown 9371, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Arrowtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Arrowtown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Millbrook Resort 5*
Official Description (provided by the hotel):
Millbrook.. one of Queenstown's best five star hotels.Situated on the 45th parallel in the South Island of New Zealand, nestled within the Southern Alps and framed by the aptly named Remarkables Mountain Range, are the 500 acres of lush green fairways, rolling hills and gentle babbling streams of Millbrook Resort.Millbrook Resort has received multiple awards over the years including best golf resort and best spa and was recently voted as the Leading Golf Resort in Australasia and New Zealand at the World Travel Awards.Millbrook Resort encompasses a 175 room five star hotel, a 27 hole golf course, covered driving range, an award-winning day spa, health and fitness centre with gymnasium, 25m swimming pool, hot pools and a 140 seat conference facility.A choice of dining options from the intimate Millhouse Restaurant, to the casual Hole in One Cafe and Bar or the stunning Clubhouse venue, cater for all guest requirements.Millbrook also offers a wide range of real estate for sale all on free hold titles, from two bedroom villas to expansive family homes. Property ownership at the Resort has attracted buyers from all over the world who appreciate the ease of ownership and the lifestyle Millbrook offers.An impressive 95% of the Millbrook grounds is still open space, with walking and biking tracks for visitors and locals, and mountain bikes to hire onsite.Millbrook is a place to relax for a few days and escape the rat race, it's a place to revive the spirit amidst the mountain air and open space, it's a place for you, your friends and your family to enjoy. As one of Queenstown's best luxury hotels, Millbrook offers the ultimate in five star accommodation.Stay for an hour, a day or a lifetime…. ... more   less 
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Also Known As:
Millbrook Hotel Arrowtown
Millbrook Resort Arrowtown

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