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“Convenient and Comfortable” 3 of 5 stars
Review of Knotts Crossing Resort

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Knotts Crossing Resort
3.5 of 5 Resort   |   Cnr Giles & Cameron Street | P.O.Box 966, Katherine, Northern Territory 0851, Australia   |  
Hotel amenities
Ranked #6 of 8 Hotels in Katherine
Colombo, Sri Lanka
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
“Convenient and Comfortable”
3 of 5 stars Reviewed January 10, 2013

We spent two nights here. We booked into a room which had an ensuite toilet and this was quite convenient.There were cheaper rooms – cabins with shared toilet facilities and more expensive rooms with cooking facilities. OUr room was fairly spacious but basic. The staff will change the towels if requested but there did not seem to be a regular room cleaning. There was not much choice for eating out in Katherine. There were a couple of fast food places and a Chinese. In fact in most of areas in NT we found this to be a problem, maybe because it was the ‘off season’. Would be good to stock up with some food before you get on the road. Knotts Crossing itself had an excellent restaurant. The quality of food and service both were good. They serve a continental breakfast only during the wet season but this was a pretty decent breakfast. If staying there for more than 2 nights I would opt for a room with cooking facilities.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, January 29, 2013
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

I am glad you enjoyed your stay at Knotts Crossing Resort and found your room convenient and found the Savannah Bar & Restaurant excellent with good service and food quality.

We do have a regular room cleaning procedure and I have brought this to the attention of our Housekeeping Department.

I hope you choose to stay with us again at Knotts Crossing Resort.

Kind regards,
Joanna Pace
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 4, 2013

We had a village room and use of the pool right near it which was fantastic. We loved everything about our stay apart from the room was not cleaned properly which unfortunately makes the rooms seem older then what they are. We had dinner here which was fantastic. The staff here were friendly and helpful

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, January 29, 2013
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

I am glad you enjoyed the Village Swimming Pool and enjoyed your meal in the Restaurant.

I have brought your complaint regarding cleaning to our Housekeeping Department and a cleaning programme is now been put in place. We apologise for any inconvenience during your stay.

We hope to see you again at Knotts Crossing Resort.

Kind regards,
Joanna Pace
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyndham, Australia
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 20, 2012

Stayed one night on way to Darwin. We stayed in the cabins which are quite a good concept. $85 a night which is very reasonable. Grounds are quite impressive and peaceful and pools are clean and well shaded. We had a look at a motel style room and they are very nice. Unfortunately the cabins need a lot of work. The walls are filthy and the lino floors aren't any better. he laminex is peeling on the cupboards and draws.The bed is well over due to be replaced. If these were cleaned up I'm sure that they could charge a bit more and get return custom. I don't think we would stay again, not in a cabin anyway

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, January 29, 2013
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

I am glad you found the grounds impressive and peaceful and the pools well cared for.

I have brought your complaint regarding the walls and lino of the Cabins to the attention of our Housekeeping Department and a cleaning programme has been put in place. New Beds, TV's and other items required for the Resort are now being ordered.

I hope you choose to stay with us again at Knotts Crossing Resort.

Kind regards,
Joanna Pace
Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2012 via mobile

Staying here on Business and rooms very clean. Liking the foxtel and the guys sorted me out with an iPhone charger as a bit of extra service. Beautiful little bar area and food was nice aswell. Good spot to stay on way to nitmiluk.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, November 19, 2012
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

We appreciate your positive feedback and am glad you enjoyed our services as well the Savannah Bar. We are located in a great position if you are going to explore the amazing Katherine Gorge.

We look forward to having you stay with us again at Knotts Crossing Resort.

Kind regards,

Joanna Pace
Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

This resort was amazing , the staff could not do enough for us , they were amazing. The place was soooooo clean which surprised us being a remote area, The meals we had were something of this world , we were on our honey moon and everything was perfect , thank you once again we will definatly be back .

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, November 16, 2012
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

Thank you for your positive comments.

We strive to provide a high level of service and facilities and are happy you found the place to be clean and that the meals were great in the restaurant.

We hope you have a happy future together and hope you had a great honeymoon.

Kind regards,

Joanna Pace
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2012

I stay every Sales Rep trip (4 - 5 times per year) and find this an oasis during my travels. The rooms are clean and fresh. There is always something good going on around the pool on a Sunday afternoon or sports event e.g. State Of Origin. It is always busy with people coming and going but have always found the staff to be helpful and friendly. By now they know my name and always get greeted with a big friendly welcome.
The resturant is always great and it is always a pleasure to sitt in the cool of the eveing near the bar and pool with wonderful food.
Nothing else in Katherine beats Knotts Crossing Resort - do yourself a favour - Try It

Room Tip: choose the Delux Rooms
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, November 16, 2012
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

Thank you for your positive feedback on Knotts Crossing Resort and am glad that you are a repeat customer who keeps coming back to stay with us.

We strive to provide a high quality of service and facilities at all times. Sundays are always a great time to be on site as we enjoy providing live entertainment for our guests and our new Big Flat Screen TV in the Bar has been a hit in the Savannah Bar with sporting events such as the 2012 Olympics etc. We have a new menu out now in the Savannah Bar & Restaurant so hope you enjoy some new dishes when your back in town.

We hope to see you again at Knotts Crossing Resort.

Kind regards,
Joanna Pace
Manager
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alawarian
1 review
1 of 5 stars Reviewed November 6, 2012

I've stayed in hotels all over the world, but never have I spent a night in a hotel as noisy as this one. There was a party outside my room, and when I say outside, the walls of the rooms are so thin it may as well have been inside. The noise and screaming went on until the early morning. I tried to call reception until late at night - no answer. I wandered around the complex at midnight looking for a night watchmen. There was no one to help. I almost called the police it was that bad. The response from the hotel - after pushing they did agree to a 50% refund, (I wanted a total refund) otherwise there was no apology and indeed they tried to blame me for not contacting them (I tried but no one was around). Bad attitude, bad response, bad service. Being a local territorian I will be advising everyone I know to steer clear of the place.

  • Stayed November 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaPace, Manager at Knotts Crossing Resort, responded to this review, November 12, 2012
Dear Sir/Madam,

Thank you for taking the time to review us on Trip Advisor.

- We do have security that go through the property every evening from 11:00pm-5:00am. They did not notice the loud party. They were certainly contacted on your departure and asked why they had missed this.
- If you dial '9' for Reception from your room phone it would connect to our after hours security number.
- We have our after hours security number on the Front Office Reception door and in our Room Compendiums.
- Staff are always in the Restaurant until approximately 12:00midnight - 12:30am and they would have helped if contact had been made.

I am sorry for your inconvenience on the evening and would like to ensure you that the people that were responsible for the noise were evicted from Knotts Crossing Resort the following day.

We do strive to provide a high quality of service and are sorry if we did not meet your expectations during your stay.

I appreciate that you are a NT Local and we hope to see you again at Knotts Crossing Resort.


Kind regards,
Joanna Pace
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Knotts Crossing Resort

Address: Cnr Giles & Cameron Street | P.O.Box 966, Katherine, Northern Territory 0851, Australia
Location: Australia > Northern Territory > Top End > Katherine
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Katherine
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Knotts Crossing Resort 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Knotts Crossing Resort is the winner of the NT Brolga Standard Accommodation Award 2010.Knotts Crossing Resort has 126 rooms, Caravan Park, Camping Ground, Fully Licenced Restaurant and Bar, Private Function Bar & Lobby, Conference Room & Catering facilities, HERTZ, AUSTAR, Internet Lobby and Kiosk.The Savannah Bar & Restaurant is the proud Winner of the Golden Plate Award 2012 for the Ministers Award for Encouragement in Business. ... more   less 
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Also Known As:
Knotts Crossing Hotel

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