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“An Unusual Hotel in an Unusual Place” 4 of 5 stars
Review of Mercure Kakadu Crocodile Hotel

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Mercure Kakadu Crocodile Hotel
4.0 of 5 Hotel   |   1 Flinders Street, Locked Mail Bag 4, Kakadu National Park, Northern Territory 0886, Australia (Formerly Gagudju Crocodile Holiday Inn)   |  
Hotel amenities
Hallowell
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“An Unusual Hotel in an Unusual Place”
4 of 5 stars Reviewed November 16, 2013

How can I not begin this review by mentioning that the Gagudju Hotel, known locally as "The Croc" is built in the shape of a crocodile. Yes, really! It celebrates the fact that it sits in the middle of Kakadu National Park famous for crocs. The hotel in the little out-of-the way town of Jabiru is a dusty three-hour drive from Darwin, but a welcome surprise. It has everything a remote hotel needs for your comfort, i.e., clean comfortable room at a reasonable price, nice shower, pool, bar, restaurant, WiFi and a helpful friendly staff. Not fancy, but has most everything a guest needs. A good thing, as it is the only place to stay for miles around.

The evening buffet is large and has something for every taste. Quite amazing when you consider where the hotel is located.

Two main reasons for being there are to visit Arnhemland to see the ancient prehistoric cave paintings and to go out on the Yellow Water to see crocs. The tour of Arnhemland that I recommend is Sab Lord's Kakadu Safari which will provide background information on the area, a guided tour of the cave paintings, a very nice lunch, some magnificent views of surrounding lands and a tour of the village, arts center and shop where locally produced art, baskets and woven fabrics can be purchased. This tour takes most of a day, is very hot and requires that you are able to do some climbing up a steep escarpment and even to crawl through some short tiny caves. It is well-worth the effort, however, and the art work accompanied by interpretation from the guide is spell-binding.

The other must tour is the boat ride on the Yellow Water to see not only the crocs but extensive bird and plant life and a beautiful sunset if you go in the evening. It is wonderful to see the crocs in the wild and not in a zoo or theme park. But you are surely glad you are safely in the large boat as the "salties" as they are known can grow to 15 feet and in spite of their sleepy look and cumbersome size can move very fast.

And so after a full and hot day in the wilds of northern Australia, "The Croc" looks very good to you. Go for a swim, have a cold drink in the bar, enjoy an leisurely dinner and a good night's rest in a peaceful setting. You'll be glad you came here.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Salinas, California, United States
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2013

We stayed here two nights while touring Kakadu and Arnhem Land. It was 44 degrees centigrade so the pool was a fabulous treat at the end of the day. Rooms perfectly nice but nothing special. Food Ok but ditto. But the whimsy of staying in a motel that looks like a crocodile was worth a lot!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2013 via mobile

Went on the cruise at 4:30 PM which provided perfect opportunities to see the wildlife in the billabong at its best as the heat of the day had passed. Crocodiles everywhere - sometimes 3-4 on a bank near each other, jabiru, various kingfishers, snakes, water lilies, heron, egrets, and much, much more! The guide, Margaret, was informative about the flora, fauna and local history and very helpful in going slow or reversing to allow all a perfect photo opportunity. A definite highlight of my trip to the Top End of Australia!

Stayed November 2013, traveled with friends
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Newcastle, Australia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 1, 2013 via mobile

Quiet, friendly and with working air conditioning. Food was pretty good, but slightly expensive. There is a petrol station, pharmacy and place to get food near by which made it a handy place to stay. Would definitely come back.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, D.C.
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 29, 2013

The hotel is in the shape of a crocodile (Gagudju), with pool and other features designed as parts of the croc's body. Many rooms face the pool, with sliding doors to a small patio. Ours (so I assume most/all) came with a mini fridge, microwave, and electric kettle. There aren't many local options for meals. The hotel restaurant's buffet was a price shock: $45! with octopus salad, prawns that tasted like lobster, lamb, Moroccan chicken, and lots of dessert. Beer was $8. Hotel only gives 20 minutes of free internet. Suggest getting food at the Kakadu bakery and bringing in to eat in your room.

Room Tip: Ask for a room by the pool.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Mercure Kakadu Crocodile Hotel, responded to this review, November 13, 2013
Dear FriendlyVisitor,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangor australia
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 27, 2013

Hotel has a used and dated look in rooms. Need updating especially bathroom. Lighting not good but air con worked fine! Restaurant ok but inflexible with any request not on menu although food was good. Internal area ( crocodile s middle needs some work on gardens ) but pool was ok. Outside appearance still impressive but overall seems to lack something.

Room Tip: Go for best room not in the tail!
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Mercure Kakadu Crocodile Hotel, responded to this review, November 11, 2013
Dear missie0,

Thank you for leaving us a feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the condition of the property. Your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements and upgrades.

Once again, I do apologize and regret that this impacted your experience at our hotel. We hope to get a chance of hosting you again and show you the improvements made.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ettalong Beach, New South Wales, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 24, 2013 credit card Amex Card Member Review

This hotel certainly has the Kakadu feel about it. Has most of the Holiday Inn expectations, however a couple of negatives. Bathrooms are dated, more of a Travelodge standard; and one night (out of 4) the service in the restaurant was terrible. We and several other tables waited for 2 hrs for meals and 90 minutes into the wait were told that what we had ordered was not available. Admitably, we didn't book, however this is the only restaurant in the area, so numbers of guests should be an indication for staffing. All other nights the buffet was operational, and this would have solved the problem. During our wait we struck up conversation with another couple who were only there that night and were international guests, and their wait was longer than hours - not a good impression. Other than that, the design is unique, staff very friendly - reception staff did a wonderful job of designing an itinerary for our stay, and we would stay again.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Mercure Kakadu Crocodile Hotel, responded to this review, November 11, 2013
Dear LisaK959,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kakadu Crocodile Hotel

Address: 1 Flinders Street, Locked Mail Bag 4, Kakadu National Park, Northern Territory 0886, Australia (Formerly Gagudju Crocodile Holiday Inn)
Location: Australia > Northern Territory > Top End > Kakadu National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kakadu National Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Kakadu Crocodile Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
From the marble foyer to the air-conditioned guest rooms, Mercure Kakadu Crocodile Hotel is a cool retreat in the midst of Kakadu National Park s wilderness. This uniquely shaped hotel, just 2 hours drive from Darwin, is the ideal base to explore Ubirr and Nourlangie rock art galleries and view the towering sandstone escarpment of Arnhem Land. The hotel offers 110 guest rooms making the shape of a crocodile which overlook's a central shaded courtyard and swimming pool. Award winning Escarpment Restaurant offers tastes of Kakadu with both buffet and a la carte options available. Mercure Kakadu Crocodile Hotel also has an Indigenous art gallery showcasing works from the Kakadu and Arnhem region. Guests have access to a 9-hole golf course, Olympic-size pool, and tennis courts at neighbouring Jabiru Township. ... more   less 
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Also Known As:
Gagudju Crocodile Holiday Hotel Kakadu National Park
Holiday Inn Gagudju Crocodile
Gagudju Crocodile Holiday Inn
Holiday Inn Kakadu National Park
Kakadu National Park Holiday Inn

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