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“not great” 3 of 5 stars
Review of Mercure Kakadu Crocodile Hotel

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Mercure Kakadu Crocodile Hotel
4.0 of 5 Hotel   |   1 Flinders Street, Locked Mail Bag 4, Kakadu National Park, Northern Territory 0886, Australia (Formerly Gagudju Crocodile Holiday Inn)   |  
Hotel amenities
Brighton
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 46 cities Reviews in 46 cities
48 helpful votes 48 helpful votes
“not great”
3 of 5 stars Reviewed July 27, 2011

actually giving this lodge an average rating is a little high but saying it was poor is just a litlle too cruel. where to start? the best way the describe this hotel is a glorified motel and an extremely expensive rate. The restaurant also is big feels really un-personal. there seems to be alot of attention to detail lacking. The location is OK but not great, not close to anywhere much it seems to be a town for the uranium miners primarily.

Room Tip: i would suggest to stay elsewhere or hire a motorhome
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  • Stayed August 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Cork
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 26, 2011

We had a lovely relaxing one night stay here during a tour of Kakadu National Park. Rooms were clean and airy (a little dated), swimming pool badly needed after a day touring. Restaurant was a bit pricey but found the all you can eat buffet more reasonable. We were there for only 16 hours but the staff we dealt with were polite and helpful. Lovely reception area, art gallery.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
151 reviews 151 reviews
93 hotel reviews
Reviews in 92 cities Reviews in 92 cities
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed July 24, 2011

First of all, we didn't expect 5 star luxury as we were in the outback miles from anywhere. The Crocodile Holiday Inn is quite comfortable for a 3 night stay. Our room was on the 2nd floor with a queen bed and a single bed and with an area for sitting that consisted of a table and two chairs.

The hotel does need to be renovated as it was built back in the 80's and it is showing wear in all areas. That doesn't mean to say we had a bad stay, in fact it was great to return to the hotel after long days sightseeing in 31C heat.

We found the staff to be excellent, though they do need more people in the restaurant serving on tables. We had 3 good dinners there, not brilliant but much better than we expected to get so far from civilization.

One night I had garlic prawns and they were fantastic. Another night we each had ravioli which was fine and on the last night I had lamb cutlets which were great. The prices are high, but that can be said for every restaurant in the top end and one has to consider that everything has to be brought in from either down south or Darwin.

Breakfasts were quite good. We only had the Continental each day and there was a good variety of fruit, cereals, yoghurt, hard boiled eggs, meats and cheese, toasts and cakes to choose from.

The pool area may be old but it was a great place to sit and enjoy the shade of the trees. We were happy that such a hotel existed in Jabaru.

Room Tip: There are no elevators so beware if you are on the 2nd floor.
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  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 15, 2011

I was travelling with my parents and my dad likes posh hotel, so this was the nicest one within kakadu I found. At over $315 per night (around £200) it was not cheap and we expected excellent.

Firstly, they got our room type wrong, depsite booking over the phone and it being on our print out - not much differnce, but a sign of no attention to detail. Later, I came to reception to ask something - only to be told I would have to wait as they worked in the restaurant and were only covering and didn't know how to do that and I would have to wait for the receptionst to return (to be fair it was only a few minutes). On check out - they charged the wrong amount - despite it being on my booking slip I handed over at check in. they had also not processed one of our meals and it took a while for the to work out what we'd had (I was honest and pointed out they'd missed a meal off).

Don't get me started on the restaurant. With little choice, and no-where after 9pm we had to eat in the restaurant both nights. The first night - I had ravioli. At $29 it tasted like something from the supermarket I could have reheated and made myself for $6. ie boring, no flavour. Desert was the same - like a supermarket budget/value range. the service was terrible. On entering the restuarant there was no eye contact from the maitre-de and he fiddled around before showing us to our table. It was 15 mins before anyone even took our order - and that was only on prompting. We had to prompt for drinks - twice. We had to prompt for plates to be cleared and the dessert menu. We're not particulary demanding people - but if you hadn't been here - you probably would have eaten! The poor French waitress had obviously just started recently (and was not particuarly on the ball anyway) so I blame the training fo the staff partically. in a hotel/restaurant that costs over $300 per night - you would expect good staff training that knew what they were doing.

All in all - amateur, like a 2star budget place in the UK and not at all our experience of ither cheaper hotels elswhere in Darwin and Sydney.

On a plus side, the beds were comfy and the pillows were great.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 10, 2011

We stayed 3 nights here in May and were satisfied with the hotel. Quite a large room with comfortable beds and choice of pillows. The room we were in 112 itself was very nice, however the bathroom and the swimming pool are in need of an upgrade.
If not for the remote location, this would be no more than a superior 3 star hotel.

The food here is quite expensive however I suppose it can be justified by the distance it is required to travel. We found that the Kakadu bakery which was quite close to be a good cheaper dinner alternative.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 28, 2011

Stayed one night.
Well managed by Holiday Inn chain.
Expensive in high season, but so is everything else in the top end.
We had a very comfortable nights sleep ready for another Kakadu adventure.

Room Tip: Flying foxes can make a racket down the tail.
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  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
193 reviews 193 reviews
77 hotel reviews
Reviews in 84 cities Reviews in 84 cities
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed June 25, 2011

My husband and I stayed here for 2 nights recently. It was a comfortable place to stay in such a remote area of the NT and a good base for our excellent day tours out to Arnhem Land and Kakadu. However, it was described as superior standard and this is not an accurate description of the standard. The bathrooms are very tiny and have not been upgraded. They are very dated and need to be redesigned to be more functional. It was nice to have a swim in the pool at the end of the day, but this outdoor area needed a revamp too. There needed to be more staff on reception as we had delays on arrival as well as nearly missed our coach when departing because we had to wait for a long time to get access to our bags even though we clearly politely indicated that we needed them to leave for Darwin on the coach.

Room Tip: don't expect too much, but it is the outback
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Kakadu Crocodile Hotel

Address: 1 Flinders Street, Locked Mail Bag 4, Kakadu National Park, Northern Territory 0886, Australia (Formerly Gagudju Crocodile Holiday Inn)
Location: Australia > Northern Territory > Top End > Kakadu National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kakadu National Park
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Kakadu Crocodile Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
From the marble foyer to the air-conditioned guest rooms, Mercure Kakadu Crocodile Hotel is a cool retreat in the midst of Kakadu National Park s wilderness. This uniquely shaped hotel, just 2 hours drive from Darwin, is the ideal base to explore Ubirr and Nourlangie rock art galleries and view the towering sandstone escarpment of Arnhem Land. The hotel offers 110 guest rooms making the shape of a crocodile which overlook's a central shaded courtyard and swimming pool. Award winning Escarpment Restaurant offers tastes of Kakadu with both buffet and a la carte options available. Mercure Kakadu Crocodile Hotel also has an Indigenous art gallery showcasing works from the Kakadu and Arnhem region. Guests have access to a 9-hole golf course, Olympic-size pool, and tennis courts at neighbouring Jabiru Township. ... more   less 
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Also Known As:
Gagudju Crocodile Holiday Hotel Kakadu National Park
Holiday Inn Gagudju Crocodile
Gagudju Crocodile Holiday Inn
Holiday Inn Kakadu National Park
Kakadu National Park Holiday Inn

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