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“Very attentive staff with exceptional service!” 5 of 5 stars
Review of Hotel Riu Palace Costa Rica

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Hotel Riu Palace Costa Rica
4.0 of 5 Resort (All-Inclusive)   |   Playa Matapalo, Sardinal, Costa Rica   |  
Hotel amenities
Ranked #1 of 3 hotels in Sardinal
1 review
3 helpful votes 3 helpful votes
“Very attentive staff with exceptional service!”
5 of 5 stars Reviewed March 20, 2013 via mobile

Last year We stayed at the review next door and had a wonderful time. We decided to come back this year and try the new Riuand were very pleased with the services and atmosphere this Riu provided! The food was excellent! No septic or food poisoning… The vegetables and fruits were incredible everything was wonderful! The only suggestion I would make is to offer up more variety in the evenings during the entertainment. Maybe add a comedy night or karaoke night. Do something to break up the dance routines, which are great as well! Just add a little variety. This Riu was much more relaxed, and we didn't have to wait in line to get drinks service or food. The staff was always pleased to accommodate any requests you want. We definitely will return!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Windsor, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 19, 2013

Costa Rica was a wonderful experience. I rely on these reviews to ensure my vacations are well-spent, so I made sure to take notes and detail out all of our experiences. This is my pay-it-forward review:

The temperature was 35 degrees and sunny every day we were there. We arrived at the airport around noon and caught our shuttle van (TAM) which was pre-arranged by our travel agent. It's the dry season in Costa Rica, so all of the surroundings are dry and brown, often without leaves on the trees. This is because the vegetation goes dormant much like in our Canadian winters. The resort is lush and green however. I should mention that there weren't any timeshare sellers at the airport which I appreciated - which is more than I can say for at the hotel.

Although timeshares weren't being sold, we were "reminded" repeatedly by our travel liason who is stationed at the hotel to book a session to learn about the excursions. We had already decided to book our trips with the beach vendors (thanks to other reviewers), so the constant nagging was a bit annoying. It stopped as soon as there were new people to pester.

The decor of the hotel is modern, but we didn't mind it so much. The lobby is an 'under the sea' theme and yes, there is a bathtub in the middle of your room. Corners are sharp as other reviewers have suggested. The toilet is in its own room and separate from the shower and sinks. As the week went on, I began to wonder if this was on purpose as a way to minimize noise from other rooms as I never heard another toilet flush (could have been that we didn't have neighbours). We would close the door to the toilet but leave the light on as a sort of nightlight which helped avoid sharp corners and bathtubs if you needed to get up during the night. Everything echos in the hallway which is unfortunate, but probably unavoidable. We did have a problem with our shower drain, but maintenance fixed it right up.

Privacy could be an issue since the room is open-concept. We travelled with my 15-year old son but made it work by changing in the shower or toilet area when necessary. I should mention that when we arrived we had two double beds and a single 'cot' for my son. We asked for a king and they offered it to us, but in the end we decided to forego moving rooms and had them just push the doubles together. It worked out OK for us. Bring your own shampoo and conditioner - again a great tip from other reviewers.

Reservations are now only required for the Steakhouse restaurant and it was pretty easy to get in. Riu is listening to suggestions and making changes which is awesome! Each day at lunch they would setup a food station by the pools and dish out some pretty amazing fare. Restaurants were good, but having tried them all if I were to stay another week I'd only eat at the buffet because of the selection and live food stations. I ended up not having a great appetite the entire week - likely because of the heat.

There didn't seem to be any locals anymore on the weekends. Wifi signal was awesome and had a very wide range! Your code will expire after a few days and you will need to get a new code. Again, not a big deal.

We booked our excursions with Carlos Campos of Sweet Dreams Destinations (I hope that's exactly right) who wears a yellow shirt and can be found at the end of the path by the pool bar leading to the beach. Such a sweet man. We booked the combo tour and ATV tours with him. I want to point out that after we had agreed on price a situation changed last minute that gave Carlos the opportunity to charge us more than discussed. This man not only gave us the price reduction, but gave it unsolicited. Very honest and upstanding - I highly recommend using this company for your trips. On the combo tour, Ronald and Alonzo were our tour guides. Very patient and pointed out all the things that make Costa Rica unique. When doing the waterslide and ziplining, Ronald held our cameras and took all kinds of pictures for us (I'm in the pictures for ONCE!). Tips for this tour are to bring a set of dry clothes, water (from the hotel), running shoes and socks along with your sandals, and bugspray. I found that anytime I was off the resort I became dinner for the bugs. We ended up buying some bugspray at the resort store for $17. We also did the ATV tour which my son loved. VERY dusty - wear old clothes!! Gustavo was our guide on this excursion and he was a gentleman through and through. We may have had some money taken (or my husband dropped it), so just keep your bills close. If anyone took it, I would argue against it being our tour guides. My gut tells me it could have been staff at the places we visited. Again - we have no proof.

OK, now some random pointers and observations. Winds can be very strong - just to keep in mind. Wear sunscreen no matter what! You are 10 degrees from the equator and it doesn't matter that you don't burn in Mexico - you will here. Bring extra - it's very expensive at the resort store ($30-$40). I am a runner so I sought out the gym. There are only two treadmills, but they also have bikes and ellipticals. Sometimes I had to wait for a treadmill.

The sand on the beach is dark and very hot during the day so you will need something on your feet. It's soft though and nice to walk on once things cool off in the morning or evening. Next door is another Riu resort that you can visit and enjoy all the amenities (except dinners) and it seems to be much more lively than the Riu Palace (although things picked up somewhat once March break was in full swing). We preferred the quieter atmosphere at the Palace, but my son often skipped over next door and I never felt like his safety was in jeopardy. An item of note is that their pools are not saltwater like at the Riu Palace. We retrieved some lost items of clothing and sandals periodically as I can't chain these things to my teenager (but would have liked to).

If you walk on the beach away from the other Riu, you will eventually come to a little road with a sign for the Monkey Bar. Go here around 4 p.m. if you want to see monkeys - there must have been two dozen when we were there.

A few other things. . . The Cappucino bar in the lobby is fabulous. Don't forget to try it! The bartenders are great - Freddie and Edual in the lounge bar kept us entertained, but all the staff are great. Photographers circle the resort and take shots of you and your family which you can purchase near the resort store - very talented individuals. We found that the staff around the Riu were so accommodating and always cleaning. Tips don't necessarily improve service, which is refreshing. I kept my room key in the back of my cellphone case, and found this very handy.

I would suggest that you bring Tylenol or Advil with you. I never take anything like that - avoid it like the plague. However, I came down with body ache and chills that I couldn't attribute to a cold coming on. Others at the resort said they experienced the same and when I briefly googled it I found reference to extreme environment change maybe contributing to these symptoms. Seeing as we came from snow to 35 degree weather, I can justify why this may have happened. My son had something similar, but it was short-lived. My back got the brunt of this affliction so I tried out a massage on the beach to try to alleviate it. The massage was amazing and I would recommend you try it (I've never had a massage before). When I still was feeling sore I asked the front desk if they might have a hot water bottle. There was a language barrier but they were so sweet in trying to address my issue and checked up on me more than once.

Bring lots of ones for tips, but you can also get change at the front desk free of charge. Keep your valuables in the safe at all times - one couple we met with had things gone through and some money taken. A complaint to the front desk assured them that this staff member could be tracked through the door cards and would be terminated. You'll get that kind of stuff anywhere though. We had no problem and often left things out that I would have missed had they been taken. My final bit of advice is that the airport offers a vast selection of souvenirs which is great, but load up on food at the resort before you get there! The food is incredibly expensive at the airport. . . we bought two bottles of water ($10) and one bag of plain lays chips ($9). I can only imagine what lunch would have cost. And beverages are not allowed on the plane even though you bought it in the airport.

Costa Rica was beautiful and we'd go back. Read up on the country! Did you know they abolished their army? Did you know that they are one of the most environmentally conscious countries in the world? The people and experience were one to remember. We met so many awesome locals and fellow travellers - lots of memories. Pura Vida!

Room Tip: We took the garden view. It was nice and quiet when the shows were on.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho Springs, Colorado, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 19, 2013

Disclaimer: This will be rather long but if you are planning a trip to the Riu Palace, Guanacaste, it's a must read!!

In November, I wrote a review of the Riu Palace, Guanacaste. I don't often do things like this because I am simply not computer savvy nor am I a big fan of these things. I prefer my smart phone and typing anything more than a few sentences can be a daunting task!! Having said that, I feel as though it's my obligation to give this resort the praises it deserves. I understand just how important Tripadvisor is to the tourism industry, especially in Costa Rica as my first review of the Palace, Guanacaste ( and only review ever ) apparently put me in the top 15% of all read reviewers, on the tripadvisor website.

My wife and I chose to return to The riu Palace, Guanacaste only 4 short months after our first visit. There were many reasons why we returned but the most important being we wanted to go back and visit all of the friends we had made, both on and off property. Friends that we found ourselves missing dearly! After being recognized at the Airport in Liberia, by a Riu employee, we arrived at the resort with greetings from several employees who made it very clear they remembered us and were very excited to see us again. There are 538 rooms in this resort not to mention the Riu Guanacaste next door. It made us both feel very appreciated at the amount of people that remembered us. From here on out, hugs were not in short supply on our trip. Keep in mind that the average employee turn over, in the service industry here in the US, is believed to be between 50 and 80% per year. Every single Riu employee we had hoped to see, on this trip, was still working and with a smile on their face!! This tells me that the Riu is providing a work place that is desired by the local people and that makes me and my wife happy!!
The Service: I have been in the Food and Beverage industry for many years. I am classically trained in French cuisine and service. The attention to detail and overall knowledge of service, as a whole, that the employees of the Riu Palace, Guanacaste show on a daily basis, even superseeded what we experienced on our first trip. It is simply impressive!! I could go on and on about it but, instead, I will provide two examples: 1. I will admit, I am a smoker. I hate it as much as you...trust me! On my balcony, I was using a glass of water as an ashtray. Guanacaste is dry this time of year and fire danger is very high. The winds are also an issue in March and I figured water was the best choice as to provent any possible fire. Our housekeeper, Ana Mercades, actually replaced that glass of nasty butts with a fresh glass of water. To me....that is attention to detail. 2. I was back in the room for a moment, to grab some things, when I had a knock at the door. It was the Bell Hop who had remembered us from the last visit with a bottle of very nice champagne, 2 glasses and a little pint bottle of some delicious rum!! With it was a note basically thanking us for our return visit. I asked him " who is this from" and with a huge smile on his face he said " it's from me.....and the managers". I loved that....$10 tip!! Keep in mind, prior to this second trip, I did not contact the Palace stating that we would be returning. Please understand, the vast majority of the service employees, at the Riu, had very little, if any prior experience or training in this type of luxury atmosphere and the level they and their managers have asended to is truly amazing!!

The Food: The food is great!! Many different options to chose from. Again, I could go on and on. But, instead, I will leave it to one example: My wife and I had arrived back at the resort late. We were with some local friends spending time in a very near by town called Artola. Once back at the resort, we looked for a sit down restaurant for dinner but unfortunatly, they were all full. They all offered a short wait time but we were hungry!! So, we chose the buffet restaurant called Arenal. You can imagine the joy in my face when the first thing I saw was a table full of lobster tail, cooked to order on the grill!!! Unlimited, might I add!! So yes...the food is Fantastic no matter how you slice it! I also had a conversation with a gentleman on one of the lobby balconys, one evening, about the food and hotel, about our second trip and my culinary training. He also seemed pleased with the resort throughout our talk. We found out a few days later that he is a food critic of some renoun. Take that for what you will.

People: There is something special about the people of Costa Rica. It's a feeling of genuine that you simply don't get here in the states. They are welcoming and rely heavily on respecting one another!! When you are there, be sure to ask Freddy to set you up with one of his many different bar games. He will keep you laughing and interacting for hours. At one point, the entire bar was full of people playing his different games. He is located in the lobby bar, in the evenings. Secondly, if you want the best cup of coffee you have ever had, go see either Jose, or Edwalls, in the coffee shop. Not only did these guys both remember the exact coffee drink both my wife and I ordered on the last visit, but our friend Edwalls took the time to draw my wife a picture of her likeness! The man is an incredible artist and a great guy!! And my wife now has plans for a new tattoo!!

The Locals: On our first trip, We met a lovely couple named Luis and Carolina. Luis sells tours on the beach and Carolina, along with her daughter, offer the best massages you have ever had!! We spent a lot of time with Luis and Carolina. We Got to see Artola, the town they live in, we were able to see their home, meet their children and grandchildred, we walked around the school they attend, we had a wonderful dinner at their house and we were able to meet a friend of theirs named Marta. Marta Is a lady that lives in Artola in very desperate conditions. Luis and Carolina only met her a few weeks ago and from that point on are doing everything they can to help this lovely, god loving elderly woman. We immedialy fell in love and felt it was our obligation to do the same and have started a fundraiser to help better her living conditions. Without going into detail, the way she lives in not good!! If you want more information on Marta or how you can help, feel free to email me here at Bleuchef2001@gmail.com


The Resort: The resort is incredible! the staff is amazing!! It is everything you could possibly want!! The beaches are beautiful! the sand is dark because of the volcanoes present in Costa Rica, however, if you take a short, 20 minutes walk south, along the beach and during low tide, you can cross over a rock formation and onto a completely different beach made of white sand, coral and shell!! It's breath taking!! However...what impressed us the most, on this trip, was the quick conversation I had with Susana Flete....her title: Sub-Directora Anfitrion. Loosly translated I believe it to mean the Assistant Director of Customer Relations, or along those lines. After our visit with Marta, I decided I needed to speak to someone at the resort about getting her some help. I knew that Susana had recognized us from our first trip and she always had a welcoming demener and smile. I will admit, however, my wife and I were both nervous in that we did not want to be disappointed by our favorite place on earth!! Nothing of the sort happened!! I spoke to Susana about Marta, her eyes literally lit up and she insisted that I get a full name and address, as soon as possible, as there is a program the Riu created to donate food, clothing and the like! She was very excited that we wanted to help and we were relieved they felt the same way! And as a matter of fact, I just received an email from Susana requesting more detail about Marta.

In Summary....this Resort, The Riu Palace, Guanacaste is simply amazing!! In our humble opinion, that is. We will be back very soon!!

Room Tip: The rooms are REALLY nice. The hydro tub and rainforest style showers are outstanding! However, if y...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

We had a great time. ATe steak and lobster 3times. . They have improved the reserving dinner reservations. when we were leaving they were starting with a new procedure of not having to reserve most of the restaurants. I don't know whether that will make you wait to get a table. But if we went in the afternoon, there seem to be cancellations that allowed us to get in where we wanted to.
I agree that they should have a bathroom at the pool, instead of having to walk back to your room or the nearest restruant . MOst times it was easy to get a drink at the swim up pool. The service at the walk up bar in front of the pool was not as easy to get a drink.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 18, 2013

This is the 3rd Riu I have been to in as many years and I can say that for me it was my favourite. The modern decor may not be for everyone but it did have some interesting features,some good some not so good. Your room key turns on your lights ,which pretty much solves the problem of leaving your key in your room . The overall interiors are very clean ,almost sterile. They finally figured out that a coffee maker in the room would be a good idea for those early morning risers.The safes are digital as well so no need for a key ,you just enter your own code and thats it. Great feature. The entertainment staff was the best I have seen., and I don"t go for the shows. Don't miss the Michael Jackson show,you would swear it was him . The meals where as usual, good but not great, and if you want something hot you better ask for it to be made as you wait. I prefer to sit outside to eat but the group i went with all wanted to eat inside the buffet area (which was like a cooler). Maybe this accounts for the cold food? The resort itself is well laid out except for the washrooms as mentioned.,and there is a pool for everyone.lots of chairs to sun in and some very effective shades instead of umbrellas. Another great idea. The resort is located basically in the middle of nowhere so if quiet is what you want then this is the place. You can take a taxi to Coco Beach which is about 15 minutes but you could take a water taxi which is way cooler. Our excursions included a river boat ride though one of their parks. Saw lots of Crocs and a variety of birds and Iguanas. this is a very laid back ,for everyone type of tour. All the guys in our group went fishing which was one of the highlights of my trip as my nephew landed a 45lb Rooster fish (Papagayu). along with 20 or so Black tuna. There is also a nice white sand beach to the south of the resort were you can learn to surf. Another really cool excursion. They guarranty you will stand up and catch a wave ,Everyone did!!! On our last day we rented a Catamaran from the Scuba Caribe people (they run the water sports hut on the beach) ask for Diego he will hook you up. It is pricey $900 for 6hrs which accomodated a group of 13. about $75 each but well worth the cash. I was able to sail the boat and learn alot of geography while we sailed. We stopped to Snorkel at a private beach and then chased Dolphines across the bay . VERY RELAXING DAY!! If you head out early in the morning, 7 AM ish, you are pretty much guarranteed to see monkeys just down the beach . One morning we helped a location Conservation Officer harvest baby Sea Turtles from their nest,right out in front of the resort. The people of Costa Rica are very friendly and always greet you at anytime of the day . If you can, try to stay longer then 7 days, as there is just too much to see and do in a week. Pura Vida (Good Life!!)

Room Tip: The rooms facing the Riu Guanacaste dont have the best view but are very quiet.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 18, 2013

First off, if you are expecting a white sand beach like in the caribean, you won't find it here. I knew this before I went there. Because of volcanos in CR, the sand is black. NOT DIRTY. The black is from the past volcanic activity which I find very interesting and it was a nice change of scenery. The mountainous regions surrounding the beach made it a sight to see. Another thing to keep in mind: CR has a rainy season and a dry season. If you go to the beach during the dry season, It will not be very lush and green. So if you go from around Dec-March, the land around the beach is very dry and brown but still beautiful. If you go inland about an hour and a half you will come to the lush green rainforests, which are very beautiful! So with that said, KNOW WHERE YOU ARE GOING. I went during march and the weather was beautiful, and I thought the entire country was beautiful. I can't imagine how much more beautiful it would be if I had been during the rainy season.

The staff there are so friendly. I didn't feel like they were annoyed by tourists, or annoyed that our Spanish wasn't very good. They even tried to teach us a little which was fun. I thought the food was great all around. My favorite was the Italian restaurant. It also is nice that you don't need reservations except for the Steak House. However, don't expect to be sat down right away since you don't make reservations. When we had to wait, the staff was very friendly and did their best to make room for us. The bartenders were a lot of fun, especially Freddy and Jeffry in the lobby bar and Luis down at the pool bar. And if you aren't a drinker, no worries! They will allow you to take different stuff from the lobby bar and will make you something tasty! I also had several staff members remember my name every day I was there.
The hotel is very modern and not as european as other RIU's. But very nice and very clean. Mini fridge stocked and room cleaned every day. It is safe to buy excursions from the beach. I purchased a mega combo adventure from Carlos Compos. I highly recommend him. He set us up for a private tour with a bilingual tour guide that made it a very educational experience for us. I highly recommend a visit to Costa Rica, right here at this Riu. HOWEVER... If you are wanting a white sand beach and a warm ocean water, make sure you consider everything I said above in my post. It really is a beautiful country and I don't see how someone wouldn't like it unless they didn't know what to expect.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biggar, Canada
1 review
5 of 5 stars Reviewed March 18, 2013

We had a great time in Costa Rica and the hotel was awesome... If we had to complain about anything it would be to have more bathrooms closer to the beach ..

The sidewalk to the beach should be extended. The sand is so hot on the feet even with sandals.
We used the waiters on the beach alot... that was a great service. they brought us loungers, tables and drinks for as long as we were there..

The staff was freindly and very attentive and accomodating.. We would definetly go there again.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Palace Costa Rica

Address: Playa Matapalo, Sardinal, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo > Sardinal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Sardinal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Costa Rica 4*
Reservation Options:
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Also Known As:
Hotel Riu Palace Costa Rica Guanacaste

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