We stayed at the Riu for 12 days for our honeymoon. It was our first trip to a Riu and we had heard such good things. It was a let down for sure. In spite of being told by our travel agent that it was our honeymoon, nothing special was done and our room was in the remotest and least scenic area in the hotel - at least it was pretty quiet there! I also followed up with the desk to see if anything would be done for this speacial event andy they told me to talk to the travel company rep. Unfortunately, the Sunquest Rep was never at the hotel. They had another company acting as their rep at the hotel and they didn't know about anything other than excursions.
We unfortunately had a camera stolen from our hotel room near the end of the stay. The staff did very little when the theft was reported. Lots of people were the victims of theft at this hotel, including having their safes robbed and reset.
Bring bug spray if staying at this resort - we were constantly being bitten by bugs, including flies and mosquitos. If you eat at the steakhouse in the evening - be prepared for bugs all over the tables (and your dishware).
One of our biggest problems with this place (other than the theft) is the lack of control over the behaviour of children at the resort. The kids were running wild, engaging in dangerous behaviour and staff (including managers who witnessed such behaviour) didn't say a word and allowed them to continue. For example, they were diving off of the upper level of the pool into the lower level without regard for other swimmers, the shallowness of the pool and the risk of slipping off the wall or the rock wall. Kids were using the bar pool as their personal play ground, taking beach balls and floating beds into this small area, jumping and splashing into this pool area etc. There are water fountains in the middle of the pool that kids were using to spray everyone in the area, including those trying to read around the outside of the pool on the beds. Parents - a hint - a vacation is not a vacation from parenting. Riu - you need to step up when parents won't so that other guests are not detrimentally affected by such behaviour.
At this time - until the problems are solved - I would not recommend this hotel if you are looking for a 4 or 5 star hotel.
P.S. the spa was nice.
- Official Description (provided by the hotel):
- Opening winter 2009/10. Situated in northern Costa Rica, in Guanacaste. Located on Playa de Matapalo beach. Complimentary sun loungers on the beach. 6-storey main building. Surrounded by 35,000 m2 / 41,86 sq. yards of lush gardens. Closest village: Nuevo Colon. 13 km / 8.1 miles from various shops. 33 km / 20.5 miles from Liberia airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Hotel Riu Guanacaste Costa Rica