First let me say that we read all of the reviews for the past year prior to going, and with the mixed bag we were a little confused on what to expect. The photos and reviews from the September earthquake were concerning as well. We arrived on October 3rd and we seen no visible signs of an earthquake.
The service was exceptional; from the front desk, to the dining room staff, to the entertainers...they were all nothing but friendly. No complaints in this category.
The room - our room was cleaned daily, well at least we received clean towels (sometimes flowers) and the room was straightened. They didn't sweep the floor so the sand we brought in the first day stayed with us the entire time. We were there for a week and I believe our mini bar was restocked twice which was more than enough for us.
Food - There was plenty of options in the main dining room (Liberia). The Italian restaurant was good as well, but we enjoyed the steakhouse the best. The Asian was so-so..but we do not like seafood so I cannot speak to the sushi and spring rolls. Overall, we enjoyed the food and the various options. As some people have pointed out, getting reservations can be difficult but we were able to eat in all of the restaurants and we were only there one week...so it is possible.
Experience - using Deltavacations.com we found a great rate for airfare and hotel ...we have been to other resorts (both all inclusive and not) and felt the RIU was an exceptional value. We had a great time and felt staff were great as well.
Our only complaint (from my wife) was that the beach is not white sand. Some people have mentioned this before so it wasn't really a surprise...for what it's worth the beach was just fine for me...there was sand..and water...so I was happy. :-)
We would definitely go back!
- Official Description (provided by the hotel):
- Opening winter 2009/10. Situated in northern Costa Rica, in Guanacaste. Located on Playa de Matapalo beach. Complimentary sun loungers on the beach. 6-storey main building. Surrounded by 35,000 m2 / 41,86 sq. yards of lush gardens. Closest village: Nuevo Colon. 13 km / 8.1 miles from various shops. 33 km / 20.5 miles from Liberia airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Hotel Riu Guanacaste Costa Rica