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“A great stay in nelson” 5 of 5 stars
Review of Trailways Hotel Nelson

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Trailways Hotel Nelson
4.5 of 5 Hotel   |   66 Trafalgar Street, Nelson 7010, New Zealand   |  
Hotel amenities
Ranked #10 of 41 Hotels in Nelson
Wellington, New Zealand
Top Contributor
88 reviews 88 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
“A great stay in nelson”
5 of 5 stars Reviewed July 12, 2012

I was pleasantly surprised by this hotel and it exceeded all my expectations. The room was a little small but very comfortable on the riverside. Nice views of the river and city. The underfloor heating was a great idea, especially in the middle of winter.
The bed was comfortable and it was very quiet, even though the hotel was full.
We had a private function in the restaurant and the food was as good as any 4 star hotel anywhere. The service from all staff was great. They were attentive and friendly.
This place ticked all my boxes.
Thanks for a memorable stay.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, General Manager at Trailways Hotel Nelson, responded to this review, July 18, 2012
Thank you for taking the time to post your feedback on your stay with us at Trailways Hotel Nelson. I was pleased to read that this was a memorable occasion for you all and our team exceeded your expectations in all aspects of your stay. It is always a honor to be chosen as the venue for a celebration - so thank you for selecting us.
Kind regards
Garry Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Cork, Ireland
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 9, 2012

Our room had back doors opening to the river with a table and chairs out side, lovely view and nice room. Unfortunately there was a match on the night we stayed so we were woken a few times by noisey men celebrating. We had to ring reception during the night and the next morning they remembered us and apologies and gave us a delicious complentary breakfast while we were waiting for our bus. This is what I call service.

Room Tip: Get a room with doors opening onto the river, very pleasant
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Trailways Hotel Nelson, responded to this review, July 10, 2012
Thank you for taking the time to post your feedback on your stay with us at Trailways Hotel Nelson. I was very pleased to read that our team looked after your concerns and turned a negative into a positive for you. I hope you enjoy the remainder of your travels and look foward to one day welcoming you back to Nelson
Kind regards
Garry Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 6, 2012

We stayed 3 nights in a clean poolside room with cooking facilities. The room was a little cramped but otherwise perfect. Hotel location is ideal for exploring the town on foot. Restaurant is fine with a beautiful view over the river. Staff service quite excellent. We would have preferred a riverside room for the view but all the kitchenette rooms are poolside. The kitchenette gave us dining options. We recommend buying dinner from the Nelson market on Saturday morning. It's wonderful.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Manager at Trailways Hotel Nelson, responded to this review, June 14, 2012
Hello, thank you for taking the time to review your stay with us at Trailways Hotel Nelson. I was pleased to read you enjoyed your stay in one of our Kitchenette units and that you were well looked after by our team.
Kind regards
Garry Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
186 reviews 186 reviews
54 hotel reviews
Reviews in 96 cities Reviews in 96 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed June 3, 2012

We had a clean room on the riverside. Not fancy, but fine for our needs. I was impressed with the heated bathroom floor, a nice touch. We received excellent advice from the friendly front desk staff for dining, directions and places to see on our trip. Breakfast buffet selections were good.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, General Manager at Trailways Hotel Nelson, responded to this review, June 14, 2012
Hello Darlene, I was pleased to read your review and that you enjoyed the underfloor heating in your room. With a minus 1 temperature this morning it is designed to make sure our guests are comfortable irrespective of our frosty winter mornings. Thank you for posting your review, we hope you enjoy the rest of your time in New Zealand.
Kind regards
Garry Munro
General Manasger
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London UK
Top Contributor
56 reviews 56 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 22, 2012

I have nothing but praise for this well-run hotel. Nelson is a wonderful town, it is beautiful, clean & people-sized. The hotel is well situated for strolling round the town and going to the nearby swimming pool & the restaurant is quite excellent; super fish, quckly served with flair & politeness. Beds are wonderfully comfy. The hotel Pool is really for decoration, not a serious Pool & is unheated. Very helpful staff, thoroughly recommended.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, General Manager at Trailways Hotel Nelson, responded to this review, May 23, 2012
Hello, thank you for taking the time to provide everyone with your feedback on staying with us at Trailways Hotel Nelson. It was very pleasing to read that you had a really nice stay and enjoyed the comforts we offer our guests. Nelson appears to have made a favourable impression as well - so we look forward to welcoming you back one day.
KInd regards
Garry Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 15, 2012 via mobile

Stayed for 3 nights towards the end of tour of the south island. The room was clean and well appointed. Staff in the restaurant were friendly. The restaurant is nice enough but a tad expensive. Not a huge choice of restaurants close by.
Overall, a pleasant stay in beautiful Nelson.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, General Manager at Trailways Hotel Nelson, responded to this review, May 17, 2012
Hello Steph, thank you for taking the time to share your expereince on your stay here at Trailways Hotel Nelson. It was pleasing to read that your enjoyed your stay with us and in Nelson.
Kind regards
Garry Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 30, 2012

First things first. Staff were really good & helpful from checking in to the breakfast restaurant , no complaints. Bedrooms were exceptionally clean and comfortable. A problem regulating the shower resulted in an upgrade of accommodation only to find the same in the upgraded suite. No instructions to operate the jacuzzi bath so a colder shower than normal was had.
A big disappointment was the cost of wifi. During our travels in the South Island, only once have we had to fork out for this necessity and that was ten dollars. Trailways charged the sum of $107, which was nothing short of scandalous. Meals in 'Tides' restaurant were fine but on the pricey side.
Hotel location was good and very accessible.

Room Tip: Don't bother upgrading, the basic rooms are more than adequate.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, General Manager at Trailways Hotel Nelson, responded to this review, May 2, 2012
Dear Murdo428, thank you for your feedback. I was pleased to read that our staff looked after you well. I was sorry to read about your water concerns. We have now had our maintenance team address this and this should not happen again.
As of the 1 May 2012 we changed our Hotel policy to now offer all guests complimentary WIFI. Therefore I am happy to advise that we have reversed the full charge to your credit card today.
I hope you enjoy the rest of your time in New Zealand
Kind regards
Garry Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trailways Hotel Nelson

Address: 66 Trafalgar Street, Nelson 7010, New Zealand
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 41 Hotels in Nelson
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Trailways Hotel Nelson 4.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Trailways Hotel, one of Nelson's most stylish and contemporary venues. We are centrally located within a few minutes walk of Nelson's central shopping precinct, theatres, cultural and sporting attractions, restaurants and cafes, the information centre, and close to the scenic waterfront. Stay in the heart of Nelson city and explore the region, famous for its sunshine, wine, seafood, art and craft, Saturday morning open-air market, its five national parks and abundance of outdoor recreation. Trailways Hotel is right on the river and many of its rooms open onto the river side. There are 47 rooms consisting of studios, studio spas, spacious suites and interconnecting rooms. Also overlooking the river is award-winning The Tides Restaurant and Bar. There are three serviced conference rooms for your next business event, wedding or function. For the business traveller, we have up-to-the-minute facilities to make your stay most productive. Our staff are on hand 24 hours to respond to your requirements. ... more   less 
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