We were upgraded from a hotel room to a lovely mini apartment/suite. The reception staff was superb, friendly and fast. They promptly and happily responded to a couple of requests we had (e.g. I couldnt find the hairdryer). The best part of our booking and stay happened the day before our arrival when I received a call from Sharyn at the hotel. I had booked our three night stay in two parts and made a mistake with the dates on the on the second stay and inavertently booked it for the wrong day. Sharyn called me to query whether this was intentional or if I would like her to correct the booking. This was much appreciated as I had not realised my mistake and would have been very sad to have cut my stay short due to the wrong dates booked! This was good thingking and great customer service. Well done Sharyn and the Mercure Hotel.
- Official Description (provided by the hotel):
- A quaint handcrafted resort village with a charming hotel & fully furnished one and two bedroom cottages overlooking colorful cottage gardens and a spacious village green. The hotel was voted best in the country by HANZ in 2008. Enjoy the resort's award winning restaurant, health spa, gymnasium and solar heated pool. Monaco has a range of conference & function facilities. Located just 5 minutes from Nelson Airport and 15 from central city on the pretty Waimea Estuary. ... more less
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- Also Known As:
- Grand Mercure Nelson Monaco Apartments Hotel Richmond
- Grand Accor Nelson Monaco