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“Great place to stay when flying.” 4 of 5 stars
Review of Heartland Hotel Auckland Airport

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Heartland Hotel Auckland Airport
3.5 of 5 Hotel   |   14 Airpark Drive | Airport Oaks, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)   |  
Hotel amenities
Ranked #7 of 23 Hotels in Mangere
Napier, New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Great place to stay when flying.”
4 of 5 stars Reviewed March 27, 2014

We found this a great place to stay as we had to be at the airport at 6am. The breakfast here starts at 5am, so we had time to eat then go to the airport. The room was very comfortable. We enjoyed a light meal on arrival which was very tasty and it's was great not to have to find a place to eat.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Tauranga, New Zealand
1 review
2 of 5 stars Reviewed March 27, 2014 via mobile

Checked the place out as part of an impartial study I'm doing independently. If you need to stay in the cheapest place possible close to the auckland airport, this is the place. Service is friendly enough, rooms are... rooms, but dont expect much and you won't be disappointed. Try to eat before you come, because I'm not a fussy eater and what I got served was well below average (steak and chips, couldn't actually eat it).

The sheets feel old and not crisp, like freshly washed hotel sheets should have felt. The cover looks older than I am (wriggling DNA). The grout in the bathroom tiles is mouldy and there is rust on the shower curtain rail. The soaps, shampoos, etc. are good quality though.

There is one hour free wifi, if you don't already have a decent mobile data plan.

Unless you're trying to save every cent, don't stay here.

I've been traveling around the world for a while now reviewing places for work and have decided to start sharing my experiences.

More to come.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review, March 27, 2014
Thank you for your valuable feedback. The hotel has taken your comments on board and are currently working through addressing these concerns with Food and Beverage and our bathrooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2014

Arriving somewhat late in Auckland, the hotel bus was quick to meet us and check-in was smooth and easy. Rooms were of good size for the price and we had an amazing sleep, albeit a quick one as we were up again at 3am for the next part of the journey. Bar service was good on arrival also. We didn't stay for breakfast so we can't comment on that. Overall, a very handy location to Auckland Airport, good rooms and very pleasant staff. A good stay

Room Tip: Give the Hotel a call when you are ready to get picked up - Their Bus is clearly marked and picks up...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review, March 27, 2014
Thank you for your feedback. Pleased to hear your short stay was an enjoyable one. We look forward to welcoming you back in the near future.
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Brisbane, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 16, 2014

The hotel is located very close to the Auckland airport which made it very convenient as a stop off point after a flight from Australia. The facilities were quite adequate and there is a restaurant which meant that we did not have to go searching for a place to eat. The restaurant is not top grade but it was more than satisfactory for travellers on the go. Staff were very pleasant.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hamilton, New Zealand
Top Contributor
160 reviews 160 reviews
25 hotel reviews
Reviews in 59 cities Reviews in 59 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 16, 2014

Airport hotels run to a simple formula: clean room, good shuttle service, and facility to park car while away--all at a reasonable price. Heartland at Auckland Airport ticks all the boxes. We got a good price. The room was spacious as was the bathroom; both were clean and tidy. The room had all one would need: fridge, iron and ironing board, TV (but don't expect Sky for the relatively cheap price), ample tea and coffee. We didn't take up the breakfast option; it seemed a bit expensive, although not as bad as airport prices (we took our own cereal and milk). The shuttle service is 24/7; the drivers friendly and reliable. The car parking arrangements are modestly priced and secure. Reception staff friendly and helpful. There really isn't anything one can add; this was excellent service for the price.

Room Tip: All rooms seem to be quiet.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willemstad, null, Netherlands Antilles
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2014

The heartland hotel is an airporthotel with excellent 24 hours transportation to the airport.The rooms are very nice, very clean.We were impressed by all the nice extras like real glasses and coffeemugs (no plastic!!).The people at the frontdesk were very nice.The restaurant offered simple basic meals.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 11, 2014

Found someone elses underwear under the bed (obviously not cleaned properly), no toaster or microwave, reception check in extremely slow and didn't know what they were doing, kept getting locked out of our rooms as their system kept faulting, someone else could get in though as we found when their card worked so security not the best. Restaurant and drinks overpriced. The rooms are a great size and rate if they got the basics right.

Room Tip: Choose one away from the front carpark as it gets noisy with people coming and going through the nig...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive | Airport Oaks, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Heartland Hotel Auckland Airport 3.5*
Number of rooms: 142
Official Description (provided by the hotel):
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere

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