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“Good location for airport” 4 of 5 stars
Review of Heartland Hotel Auckland Airport

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Heartland Hotel Auckland Airport
3.5 of 5 Hotel   |   14 Airpark Drive | Airport Oaks, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)   |  
Hotel amenities
Ranked #5 of 23 Hotels in Mangere
Crossmaglen
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
“Good location for airport”
4 of 5 stars Reviewed December 6, 2013

Good hotel close to airport with good shuttle service. Rooms are very good and clean. The usual items available with Also a fridge. One gripe I have is that you only get one hour free WiFi, very frustrating

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 6, 2013

This hotel is convenient to the airport and the free parking is a bonus while away. Standard is quite OK although a little dated. The hotel was reasonably quiet. Lifts are quite slow but not too far to go so not really an issue. I didn't use the shuttle service.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wellington, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 5, 2013

The room was fairly spacious, bed fairly comfortable, in all it was suitable for what we needed. However, waiting for the shuttle at 1am at the airport for over an hour just wasn't good enough when we were just down the road. We almost started walking but were not sure we'd be safe. This needs to be sorted. Receptionist was fairly inexcitable too.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review, June 24, 2014
Thank you for highlighting the issue with our shuttle service. This will be followed up with our team. Our shuttle is scheduled to run every half hour from the hotel to the airport, when there are pick up and drop off either way. There is a free phone at the airport to call the hotel and the reception should advise an estimated pick up times.
Sincere apologies for any delays at this time.
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Brisbane, Australia
1 review
2 of 5 stars Reviewed December 1, 2013

The room/decor is dated, but worst than that the beds are horrible. I could feel the mattress springs straight though the padding :( The bathroom shower also had signs of mold around the tub. There is NO way that this hotel deserved a 8+ rating on Bookings.com.....4 at best.

sorry

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, December 2, 2013
Dear cerdmg,

Thank you for your comments.
I'm sorry that the bed didn't give a good night rest. We are currently going through our preventative maintenance program in our bathrooms and this issue should be a problem of the past by now.

Once again, please accept my sincere apologies for not meeting your expectations.
Thanks
KInd regards

Patrick Moittie
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Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 29, 2013

Collected by Shuttle by very friendly Russian born driver after waiting about 20 minutes after we called free from the Info Centre in the Arrivals terminal. Good check in experience and room was comfortable and we appreciated the quality and standard of toiletries provided (particuarily my wife!)
Would happily stay again next time we need accommodation near the airport and have no hesitation in recommending this hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, December 2, 2013
Dear Roblaine,

Thank you very much for your feedback about our free shutlle service.
I will pass on your comments to the team.
Once again thank you
Kind regards

Patrick Moittie
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Taupo, New Zealand
Top Contributor
126 reviews 126 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed November 29, 2013

I have stayed at this hotel before and this is the third name change since I have been staying there.The rooms are clean but I am afraid if you want a good sleep forget this hotel as the beds are the worst I have ever slept in.This hotel is another one that supplements there costing by charging for Internet services They do offer you wi fi free for 1 hour but if you are a business person this is just not enough time. There are many hotels in the area which offer better deals.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, December 2, 2013
Dear Malcom W

Thank you for your beedback and I'm sorry that the bed wasn't to your satisfaction.
We do offer a 1 hour free but we also have should have the need a plan for $10.00 for 24 hours with no data cap.

I hope we will have the pleasure to welcome you again.
Thanks
Kind regards

Patrick Moittie
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1 review
2 of 5 stars Reviewed November 28, 2013

We have stayed here a number of times over the past 2-3 years. It is a convenient stop over for us when fly from Auckland Airport as they offer free parking while you are away. The hotel is comfortable and the staff are friendly. On the last 2 occasions we have been left waiting at the terminal for over an hour after we have phoned to arrange a shuttle pick up on our return. The last time was the 2nd November 2013. After phoning the hotel several times we were finally picked up and returned to our vehicle. We spoke to the duty manager who told us that they hadn't received our call. She promised to look into the problem and email us within 2 working days to advise what had been done to stop this from happening again. Its now a month later and we haven't heard from them. Appalling customer service from management when the staff had been so good during our stay. We wont be back there again!!!!!!

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, December 2, 2013
Dear AshGroveMotel,

Thank you for your comments.
I totally agree with you and can only apologise on behalf on the team member who did follow through on her promise.
With your perission I will print the comment and use it for our inernal training session.

Once again please accept my sincere apologies and I hope that you will change your mind and that we will have the pleasure to welcome you again in the future.

Thank you
Kind regards

Patrick Moittie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive | Airport Oaks, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Heartland Hotel Auckland Airport 3.5*
Number of rooms: 142
Official Description (provided by the hotel):
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere

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