We were booked to stay at this motel and our flight was due to arrive at midnight. Unfortunately, due to fog in Auckland, we were diverted to Christchurch where we sat in the departure lounge for six hours. From there, I rang the Auckland Ventura Inn three times. The first time to notify them of the situation and the uncertainty of our arrival. The second time, I told them we probably wouldn't be arriving for some hours and asked whether we would be liable for the full cost of the night's accommodation if we didn't arrive at all. I was told we would as we hadn't cancelled by 5 pm the previous day. Knowing we'd have to part with the full night's accommodation cost whether we showed up or not, I rang a third time to say we hoped to arrive some time during the morning and asked for a late check out. Yes, he said, we could check out no later than 2.30 pm at the additional cost of $40. Well, eventually we arrived at 11.45 am. We were tired and hungry and asked for breakfast supplies as breakfast was included in tariff. The receptionist was unfriendly and grudgingly gave us a pack of two weetbix each and a small jug of milk. That was it! No attempt was made to make us feel welcome or sympathise with us over the very inconvenient beginning to our New Zealand holiday. My husband, who would be driving to Hahei that day, managed to sleep for two hours until 2.30pm when we checked out after paying the full night's tariff for our two and a half hour stay. Fortunately, when the receptionist requested the additional $40 for the late check out, another more senior employee intervened and told us we wouldn't be charged that fee after all. I accept it wasn't the hotel's fault our plane was diverted to Christchurch but nor was it ours and we expected a more friendly and hospitable approach to our plight.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Other