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“Overnight stay both before and after international flight” 5 of 5 stars
Review of Jet Park Hotel & Conference Centre

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Jet Park Hotel & Conference Centre
4.5 of 5 Hotel   |   63 Westney Road | Auckland Airport, Mangere 2022, New Zealand (Formerly Jet Inn Airport Hotel)   |  
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Ranked #2 of 23 Hotels in Mangere
Hamilton
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Overnight stay both before and after international flight”
5 of 5 stars Reviewed October 19, 2012

This was our first stay with Jet Park and you can be certain will will stay again. It was superb. The staff were very helpful, every thing was clean and modern and just what we required both the night before a flight and after return back to NZ late at night. A++ for customer service from start to finish, including the shuttle to the airport, front desk staff and the restaurant on site. And the added bonus of being able to know we could leave our car in a safe and secure onsite location was fabulous. Thank you jet park for making it a great stay.

Room Tip: Just make sure your room is not near a stair week...my only grip was that one inconsider person stay...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetParkHotel, Front Office Manager at Jet Park Hotel & Conference Centre, responded to this review, October 23, 2012
Dear Sandy,

Thank you for your kind comments and we are delighted to hear that you enjoyed the food and services at the Jet Park Airport Hotel.

Guest satisfaction is paramount for us and it is always gratifying to receive such praise.

Your appreciation has been humbly received and we look forward to welcoming you back during your next visit to Auckland.

Best Regards,

Milind Patil
Front Office Manager
Jet Park Airport Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,390 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Victoria, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 17, 2012

very helpful we arrived at 6 am from Perth on our way back to the usa and they let us check in early for our stay as we would be leaving the next evening. also helped us visit the local winery villa maria staff very friendly food service was good if you are looking for something to do as we were the winery was very nice way to spend part of the day before we had to catch our flight back home

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetParkHotel, Front Office Manager at Jet Park Hotel & Conference Centre, responded to this review, October 23, 2012
Dear Paul,

Thanks for this kind and appreciative review and I am delighted to see your experience with us has been a memorable one.

We would very much want you to experience the Jet Park Hospitality further by staying with us and would indeed look forward to welcoming you at the hotel during your next visit to Auckland.

Best Regards,

Milind Patil
Front Office Manager
Jet Park Airport Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kona
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 15, 2012

I've stayed at Jet Park a few times when transiting out of Auckland. It is fine for that purpose, but I wouldn't stay here for any other reason, as it's fairly isolated from anything except the airport. Good transport to and from the airport, good quality rooms, and restaurant fare that is sometimes excellent (but sometimes not). The Internet access is very expensive, which is a drawback. But at least they do provide 30 minutes free, which enables you to do a quick email check for any urgent messages.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taupo, New Zealand
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2012

Stayed here after recommended by a friend and good reviews here but very dissapointed by the experience.Firstly had to park some distance from reception and when mentioned at check in was just told could I not find anywhere closer??(shuttle driver asked me if I had any problem parking and how bad it was because of school holidays) Then my room looked very tired (a superior twin) with a massive crack down the wall and missing plaster/paint also part of the coving hanging off the ceiling.Bathroom fittings looked very worn also so not really what I expected for a 4 star hotel.Very noisy due to my room overlooking residential propertys with the owners deciding to do the lawns at sunset and no double glazing meant it may as well have been in the room,also very noticable road noise from busy airport road which the hotel backs onto.The bed I found rock hard and so uncomfotable that had very little sleep also due in part to very noisy people at all hours chatting and having phone conversations in the corridor!!!

Room Tip: Ask to be at the front to avoid busy road at back and residential properties to side
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetParkHotel, Front Office Manager at Jet Park Hotel & Conference Centre, responded to this review, October 15, 2012
Dear Guest,

Thanks for taking time to share your comments with us and I am extremely embarrassed to read about the experience you had and cannot apologise enough about the same. This kind of service is completely unacceptable to me and as you will have read on other reviews, this is definitely not a true reflection of our usually high standards at Jet Park Hotel.

Our Complimentary 14 Days car parking facility is very popular and our concierge team offers free valet parking service on request which seems to be failed in this instance. Also, I am very sorry to hear that you found the bed in your room too hard. We have a strict rotation and replacement policy in our hotel for beds; and usually we receive compliments that the beds are comfy.

I have addressed this issues you encountered with respective head of departments and we would like to investigate the matter further to ensure that this type of error does not re-occur. I can assure you that we take complaints of this nature very seriously. Please contact me directly at milindp@jetpark.co.nz so as to make necessary amends.

I am looking forward to hearing from you and we hope that your next stay with us is more comfortable.

Best Regards,


Milind Patil
Front Office Manager
Jet Park Airport Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manawatu-Wanganui, New Zealand
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2012

We were impressed with the quality of the rooms. They were modern, clean and tastefully decorated. The hotel offered all the services needed for people in transit and was perfect for our family's needs. We stayed for a night before we departed and again on arrival. We felt while the room was suitable for our needs (just sleeping) they were very small if you wanted to spend any time in them. We also found it to be quite noisy in the morning (we arrived in at 5.30am and needed to sleep).

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetParkHotel, Front Office Manager at Jet Park Hotel & Conference Centre, responded to this review, October 15, 2012
Dear Guest,

Thank you for valuable feedback and it is great to know that you had a comfortable stay with us at Jet Park Hotel. I am very pleased to know that the upkeep of the hotel & services provided by our staff was to your liking.

Your comments regarding the noise has been carefully noted and addressed with our Property & Assets Manager for immediate rectification. Please accept my sincere apologies for the inconvenience caused.

Moreover, our overnighter rooms are the perfect economy option for the short stay or for guests who are arriving late at night and leaving early in the morning while we have Superior, Deluxe, Executive Suites, Family Suites and Apartments which are luxuriously appointed spacious rooms which offer every available facility and comfort to ensure that your stay is extremely memorable.

Thanks for your patronage and we look forward to welcoming you back in the near future.

Best Regards,

Milind Patil
Front Office Manager
Jet Park Airport Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2012

My family and I stayed 1 night after returning from Samoa, the shuttle service was free to and from the airport. Our room had everything we required for an overnight stay, it was tidy and the staff were very friendly. We dined in the restaurant and were given a variety of menus to choose from which included the all day menu, kids menu & the dinner menu. We had planned on using the pool (which is not as big as it looks in the photos) but as we had just returned from 30degree days and the pool wasn't heated the kids weren't to keen.

There isn't anything in walking distance from the hotel, but they do have bicycles that you can hire.

Will definately reccommend to others, and was told that if you do stay a night you are able to park your car there for up to 14days if travelling on to other destinations.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetParkHotel, Front Office Manager at Jet Park Hotel & Conference Centre, responded to this review, October 15, 2012
Dear Guest,

Thank you for this kind and appreciative review and I am delighted to see your experience with us has been a memorable one.

Our personalized service has always been our key differentiator and it is most encouraging to learn that our valued guests are satisfied with our consistent and diligent efforts.

We would very much want you to experience the Jet Park Hospitality further by staying with us and would indeed look forward to welcoming you at the hotel during your next visit to Auckland.

Best Regards,

Milind Patil
Front Office Manager
Jet Park Airport Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 1, 2012

Stayed here for 1 night at the beginning & end of our o/seas trip. The double room was small but adequate for our needs.The cost of the room was $138 per night and we were able to securely park our car for the fortnight we were away. The shuttle to the airport was prompt and efficient. The staff were friendly and helpful.
The restaurant was good and very busy - a good sign, but it could have something to do with the hotel being built in an industrial park with no other restaurants for miles around! However, there was nothing wrong with the food, if a bit pricey. Dinner for 2 cost us $94. On our return visit we ate in the bar lounge from a more homely menu (fish & chips, burgers etc) which cost $50.
We did find the service at breakfast rather lacking: We breakfasted quite late (but well within the time given) and had to scour other tables for plates, cups etc.- the sole waitress being only interested in clearing tables.
Despite it's surroundings, the hotel grounds are very pleasant and well cared for.
We would certainly stay here again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetParkHotel, Front Office Manager at Jet Park Hotel & Conference Centre, responded to this review, October 3, 2012
Dear Guest,

Thank you for valuable feedback and it is great to know that the upkeep of the hotel & services provided by our staff was to your liking.

Your comments regarding the breakfast has been carefully noted and addressed with our F&B Manager for immediate rectification. Please accept my sincere apologies for the inconvenience caused.

Thanks for staying with us and we look forward to welcoming you back in the near future.

Best Regards,

Milind Patil
Front Office Manager
Jet Park Airport Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jet Park Hotel & Conference Centre

Address: 63 Westney Road | Auckland Airport, Mangere 2022, New Zealand (Formerly Jet Inn Airport Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Mangere
#2 Best Value Hotel in Mangere
#2 Business Hotel in Mangere
#2 Luxury Hotel in Mangere
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Jet Park Hotel & Conference Centre 4.5*
Number of rooms: 167
Official Description (provided by the hotel):
A short walk leads to a warm welcome on our FREE EXCLUSIVE AIRPORT SHUTTLE. 7 minutes to the hotel; FREE PARKING. Travelling on business or pleasure you deserve the best, and that is why we pick you up and drop you off at the airport in style 24/7 FREE of charge. You can leave your car with us while you are away FREE for 14 days, you can relax and refresh in luxury to prepare or recover from your journey and to refuel you will dine on the best cuisine. ... more   less 
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Also Known As:
Jet Park Airport Hotel And Conference Centre
Jet Park Airport Mangere
Jet Park Hotel & Conference Centre Auckland/Mangere

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