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“Convenient Location, and Polite Staff.” 3 of 5 stars
Review of Airport Gateway Hotel

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Airport Gateway Hotel
3.0 of 5 Hotel   |   206 Kirkbride Road | Auckland Airport, Mangere, New Zealand   |  
Hotel amenities
Ranked #17 of 23 Hotels in Mangere
New Zealand
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Convenient Location, and Polite Staff.”
3 of 5 stars Reviewed December 28, 2013

This was a one night stay before catching yet another plane. the hotel transferred us to the airport the next morning on schedule and porting our luggage into the vehicle themselves rather than us struggling, (something that happens a lot at cheaper hotels!)so top marks for that. The reception staff were polite and helpful, even down to one staff member getting a few coins out of her own purse for the vending machine for us! The room was sufficient, nothing fancy at all, but clean and warm and had tea and coffee making facilities etc. The restaurant was disappointing, as the food was not great, not cheap, and took over an hour to get to our table. The staff were very polite though, and the room was clean. Breakfast was basic but free. All in all, a good enough hotel to stay in for a short time stay.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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286 reviews from our community

Traveler rating
    40
    51
    74
    45
    76
See reviews for
50
106
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Auckland, New Zealand
1 review
3 of 5 stars Reviewed December 20, 2013

The Hotel is ok, It's just a hotel ... but the food I ate (Cajun Burger, Caesar Salad) was really bad, so: get something from McDonald's before you check in here, then you know what you get for the money

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uttar Kashi
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 11, 2013

There's nothing fancy here, but the convenience of efficient airport shuttle to and from the airport and staying near the airport makes this a bargain. Complimentary breakfast is simple but adequate. Staff are friendly and helpful. WiFi in room is also useful. Swimming pool is ornamental only, but landscape is well maintained. Pizza shop across the street is excellent. Overall a good deal

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed December 3, 2013

Nice hotel near airport for one night stay ......stafff was very helpful n polite ...got a free shuttle service to and fro airport...as a bonus. as i had a early flight ......Roos are spacious and clean ..will definitely stay on my next visit ............thank you Gateway ...

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 29, 2013 via mobile

I have travelled around the world for 38 years and experienced the best (and worst) of hotels on 6 continents including the Peninsula in HK and the Bristol in Paris. Now, I have to say I have a new, clearly better than the rest, favourite hotel: The airport gate way in Aukland. It is superb in every possible way. The service is astonishingly good from every person who works there, every day, every minute. Nothing, absolutely nothing is too much trouble. I could praise so many people by name, but you will not see service like this in other hotels. My room was magnificent, the bathroom a work of art, and every single thing was perfect. When I mean perfect I mean never any faults or issues with anything., From the pickup to the final goodbye, the graciousness, kindness, warmth, speed and help were amazing. The food in restaurants was astonishing. The wines in the restaurant were world class. For all of those who work there: if you read this from Senior Management to Maids and everyone in between: You are truly amazing.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2013

At first it seems fine given the price - but,
The toilet seat was broken! How can you clean a toilet and not notice that the seat is broken. It's not like they are hard to replace, which raises the question, was the toilet even cleaned?
Judging by the dishes, I guess not. Included breakfast sounds great. Until you have to sort through 30 odd bowls to find one without food still on it.
Atleast the spoons were clean after myself and another patron asked the staff three times to get them.

They also advertise a childrens play area. Two swings with rotten seats, no sand left for soft fall with no containing fence, next to teh smoking area does not make a childrens play area.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, November 29, 2013
Hi,
We are happy to note that you found the price reasonable for the room.
It is unfortunate that you did not have a comfortable stay at our place , your points and feed back is noted and will be looked into straight away.
Regards
Ajay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed November 26, 2013 via mobile

only good thing about this place is the free shuttle, room was disgusting hair all through my sheets before I even put my head down! bathroom stunk was really unclean & scummy didn't even take a shower it was that gross. Free breakfast which I ended up just having the toast all the glasses, cups, plates, bowls & cutlery were so unclean couldn't even have a drink was so grossed out! I am not usually one to complain but this was disgusting & I'm a kiwi would never recommend this place to anyone even 4 the price!

  • Stayed November 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, November 29, 2013
Hi,
We are happy to note that you enjoyed our shuttle service.
Your other feedback and points are noted for immediate action and will be looked into straight away and remedial action taken.
Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Gateway Hotel

Address: 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland/Mangere

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