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“Really Dissapointed!” 2 of 5 stars
Review of Airport Gateway Hotel

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Airport Gateway Hotel
3.0 of 5 Hotel   |   206 Kirkbride Road | Auckland Airport, Mangere, New Zealand   |  
Hotel amenities
Ranked #16 of 23 Hotels in Mangere
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
108 helpful votes 108 helpful votes
“Really Dissapointed!”
2 of 5 stars Reviewed November 26, 2013

only good thing about this place is the free shuttle, room was disgusting hair all through my sheets before I even put my head down! bathroom stunk was really unclean & scummy didn't even take a shower it was that gross. Free breakfast which I ended up just having the toast all the glasses, cups, plates, bowls & cutlery were so unclean couldn't even have a drink was so grossed out! I am not usually one to complain but this was disgusting & I'm a kiwi would never recommend this place to anyone even 4 the price!

  • Stayed November 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, November 29, 2013
Hi,
We are happy to note that you enjoyed our shuttle service.
Your other feedback and points are noted for immediate action and will be looked into straight away and remedial action taken.
Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Dunedin, New Zealand
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 24, 2013

In the Jason's hotel guide, this hotel advertises "warm welcomes and friendly farewells." We missed out on both. The hotel itself is fine, not 5-star but absolutely adequate. The rooms were clean and tidy and the showers good, however they didn't appear to have the Sky TV that was advertised in their literature. The service of the staff however leaves a lot to be desired and the courtesy van driver in particular needed to pick his game up. As the last point of contact with the hotel he left a particularly sour taste with his slamming of the van doors, lack of eye contact and rough driving. Still, it is cheap, so I guess you (don't) get what you pay for.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, November 29, 2013
Hi,
We are happy to note that you liked our rooms and found them clean and tidy.
Your other points are being actioned upon and will be looked into staightaway.
Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 22, 2013

This place was extremely run down. Both the pool & spa were filthy, and the spa was colder than the swimming pool! When my sister questioned him about it he said the spa was out of order. The grounds needed maintenance, as the lawns were long. The rooms were dark, and our windows were filthy, looked like kids handprints all over them. We had a room with 3 beds, which was very small, no where to sit and eat. It was that bad, that after an hr we told them we wanted our $ back and we left. We went to the Best Western Pioneer Motor Lodge across the rd. For an extra $60 we now have an excellent large room with a spa bath, ceiling fans, microwave, queen size bed & 2 singles, an up to date tv, free wifi, & a dining suite. Glad we made the change!

  • Stayed November 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, November 29, 2013
Hi,
Your feed back is important to us and points are noted for remedial actions.
The hotel is undergoing renovations under a phased manner.
Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stawell, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 21, 2013

Booked this hotel on line and made a mistake with the date. When we arrived after midnight, night manager told us it was booked out. We asked for a couch ........ anything, and Vivek replied that he only had rooms that hadn't been serviced. We said ' give us the sheets and we'll make the beds.' He promised he would help us - two pushy old ladies ! He led us to a room with three single beds. One had been slept in, and two were clean. We only had about 4 hours sleep before our next flight, but Vivek gave us a wake-up call, and we used the shuttle to the airport.
This hotel is old and badly maintained, however our room was very adequate and a sight for sore eyes under the circumstances. Vivek also helped me to get a refund of the money I'd spent on the mistaken booking. All of this had to be done by phone with Yogita in America, evidently where this chain is owned. Grateful thanks to both Vivek and Yogita. We concluded that if the hotel is owned by someone in America, it probably explains the sad state of repair. Doubt the owner has been to visit for a while !!!

Room Tip: Too dark to make an assessment !
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helensville, New Zealand
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 18, 2013

A great deal for a 3 week stay away if you need parking. Dropped the car off on our departure and stayed the night on our late arrival. Fairly basic rooms but clean and good shower, just what you need after a long haul.
Pick up was prompt and courteous, no complaints at all.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2013

pick up for this hotel is just a call away...Good food with a great bar. smiling faces at reception makes it a worthy experience. Location very near to the airport I recommend this hotel to other guests.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Top Contributor
144 reviews 144 reviews
126 hotel reviews
Reviews in 111 cities Reviews in 111 cities
309 helpful votes 309 helpful votes
2 of 5 stars Reviewed November 10, 2013

A hotel museum of the eighties. Looks like a time capsule from then, with also hardly any maintenance for these 30+ years - which means rundown. But all the basics are there, tea/coffee, heater, and a more or less working bathroom. So if this is all one needs, including basic continental B'fast, and the price is dictating for you, why not....

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, November 29, 2013
Hi,
We are happy to note that you found our hotel value for money.
The hotel is undergoing renovations under a phased manner.
Thanks for your feedback, it is important to us.
Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Gateway Hotel

Address: 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland/Mangere

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