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“Stress free” 5 of 5 stars
Review of Novotel Auckland Airport

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Novotel Auckland Airport
4.5 of 5 Hotel   |   Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand   |  
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Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence 2014
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2,824 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (335)
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london
Top Contributor
75 reviews 75 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 12, 2014

We had an early morning flight so was pretty ideal within walking distance of checkin. We told them we were starting our honeymoon and they upgraded the room (thank you!!), and gave us champagne which was a nice bonus.
Room was generous and spacious, we were right at the top of the building which made it very quiet, we did not have the breakfast.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, March 12, 2014
Congratulations on your recent wedding! Hope you enjoyed the champagne, it looked so tempting when our porter was delivering it to the room.

All the way from London! Hope the weather in New Zealand will stay warm and sunny for you two.
We might see you on your way back home, happy honeymoon!

Thank you,


Sunny Goo
Rooms Division Manager
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McKinleyville, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2014

I have stayed here twice so far and will stay again. The hotel is very convenient to the airport. Simply grab your bags, get through customs and walk directly across the street to the hotel. It couldn't be any easier or more convenient whether you are coming in from a long overseas flight and need some decent sleep or have a morning flight out. You can return your rental car the night before you leave, walk quickly to the rental car counters which are close by, and then walk out the door to your hotel. The hotel is very nice and very clean. The staff is very friendly. I ate at the restaurant the first visit but chose to walk back over to the airport to eat during my most recent stay. The food was fine at the hotel but nothing to get too excited about considering the high prices. They tried to charge me for parking this time even though I did not have a vehicle but they do a good job of verifying charges so it wasn't a problem to immediately get that charge reversed at checkout. Not sure how or why they made that mistake but it wasn't a problem. There is a pretty hefty internet charge. You can either buy 2 hours for maybe $8-10 I think or 24 hours for around $22. The 2 hour plan starts immediately and ends in 2 hours regardless according to the plan description (not 2 hours of actual use) so they could and should have a much better internet usage plan. Some places in New Zealand have reasonable internet plans but a lot of them are pretty outrageous and could make a big difference in your final bill. Most are somehow tied to the amount of data you use so check that out when booking anywhere if you are a big internet user.

Room Tip: There really isn't any exception view from this hotel but it isn't bad either. You are at th...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, March 12, 2014
Dear Timothy,

Thank you so much for your detailed review,

Internet is a constant challenge for us, and we have recently dropped price taking on the comment from the guests staying with us. We are constantly working on way to make this more cost-effective for all guests and in the future, I’m hopeful that we will be able to offer this to everyone for free.

Thank you for choosing to come back and stay with us, it is lovely having returning guests to give us feedback on their stay.

Have a great weekend ahead, and see you again soon,



Sunny Goo
Rooms Division Manager
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Dunedin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 12, 2014

This hotel has really sorted itself out over the last couple of years. Friendly service, clean rooms and nil noise incursion from the airport make it a no brainer when connecting to or from International flights. Very spacious Gym as well.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, March 12, 2014
Thank you Brian,

Certainly great to that we have met your expectations, and thank you again for choosing to stay with us again.
Hope we are able to carry this on and see you a lot more in the future.

Have a great weekend coming ahead.


Sunny Goo
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Romantic Hotel in Mangere
#2 Business Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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