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“Novotel Auckland Airport” 4 of 5 stars
Review of Novotel Auckland Airport

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Novotel Auckland Airport
4.5 of 5 Hotel   |   Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand   |  
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Ranked #1 of 23 Hotels in Mangere
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Novotel Auckland Airport”
4 of 5 stars Reviewed May 4, 2012

This hotel is very good value for money with a perfect location. The soundproofing is amazing as there is no aircraft noise at all.
There were minor staff issues with confusion over internet availability. Be aware that if you pay for internet there is a 100Mb limit.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,550 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wollongong
Top Contributor
82 reviews 82 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 4, 2012 via mobile

This was a total surprise. The rooms are very modern, and very well sealed from noise.
Breakfast buffet was very comprehensive, and the service difficult to fault.
I travel a lot, and this new airport hotel is one of the best hotels I've visited.

Stayed May 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 4, 2012

We were really impressed with this hotel. It is the most convenient hotel I've ever stayed at! As soon as you leave the airport, you've arrived.

It was modern, clean and the staff were friendly and helpful. The hotel looked very new. The rooms were tastefully decorated and the bed was comfortable. The hotel had free internet in the lobby which was great. The breakfast spread was also impressive - a lot of choice. The extra touches were lovely too. For example, we received some gourmet chocolates in our room on arrival with a welcome note attached. Only a small gesture but makes such a difference to the experience when you receive the personal touch. I couldn't fault this hotel.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
75 reviews 75 reviews
59 hotel reviews
Reviews in 56 cities Reviews in 56 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed May 3, 2012

This hotel knows that most people are only staying a few hours. It might as well call itself an hourly motel. I arrived at midnight and had a flight at 7am. That meant that I was only in the room for maybe 4.5 hours and was charged $210NZ. What a great deal for them! Sure the place was clean and nice. But let's be real, it is just an airport hotel. I actually wish I had been an investor in this place. They are surely making more money per hour on rooms than most hotels.

The room itself is definitely quite nice. Beautifully decorated and nice.

OH - they charge for internet - i had some type of rent that offered free internet but be sure you're not paying for it!

The service at the front desk was a bit brisk and not friendly at all. The guy was cold and all business. Not impressed at all.

IF I were the manager this place, I would Warmly welcome all visitors, maybe have the staff ask a question or two about their journey and how their trip is going, and I would offer a free glass of wine to help them settle in. No doubt they would have a second glass and the hotel would end up better off either way.

All said - This is a stopover hotel, not a destination. The service was snooty and below average to me, and it was overpriced, but the rooms were nice.

  • Stayed April 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 3, 2012

We stayed here twice, once just for a day layover (6 hours) before our next flight which was to Fiji and the second coming back for 1 night before flying down to Wellington. For an airport hotel, this exceed our expectations. As a newer hotel, the lobby was very modern and the room was very clean and comfortable. This hotel is just outside the international terminal and very convenient to find. All in all, it was fit for purpose and glad we decided to stay there.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wellington
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 1, 2012 via mobile

Great for early flight out just a short walk to the international terminal. Only one issue was checkin guy organising his night out whilst we stood waiting. All said and done we would stay again it is the best of all the airport hotels in Akl. Nice rooms new hotel feel.

Stayed April 2012
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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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