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“Brilliant Location” 5 of 5 stars
Review of Novotel Auckland Airport

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Novotel Auckland Airport
4.5 of 5 Hotel   |   Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand   |  
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Ranked #1 of 23 Hotels in Mangere
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2,536 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
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Brisbane, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 3, 2012

Stayed in this hotel en route to French Polynesia. Location is excellent, just across from the arrivals terminal of the Auckland International Airport.

Hotel is very new and modern with great decor.

Got a superior room on the top floor at 50% discount being a member of Accor Advantage Plus during their global 50% off sale. This included free internet which is always a bonus.

Food in restaurant for dinner was fine. Breakfast buffet was great. Again 50% discount on food using the Accor Advantage Plus membership

My only issue, I discovered an extra credit card charge of $23.85 after I had finalised my account. Upon enquiring to the hotel, they said it was for mini-bar use and listed the items I apparently consumed. I replied that I did not consume any items from the mini bar, it was either an account mix up or not properly stocked prior to my arrival. Also, I told them at the time of checkout, that I did not use the mini-bar.

I'm not sure why or how this happened and I'm not sure if this happens at this hotel often, or if it has happened to others - certainly I did not comsume the mini bar items.

I'm wondering to myself, each time you check in to a hotel, should you count each and every item in the mini bar when you get into your room, to make sure all items are there? How do you protect against an account mixup or an error on re-stock, when this occurs generally after you've already left the hotel? Should you get the room service to come and verify with you that all items are present, and then again just on departure get the room service to do a final check with you, to prevent items being incorrectly charged against your account? Up until now, because I don't use the mini bar period, I generally don't take much notice of what is in the mini-bar, but after this incident, well I'm more inclined to get the list out and make sure it's all present. (even though what is on the list may not reflect what is actually supposed to be in the mini-bar ... eg. if a certain item is not available etc)

Room Tip: join Accor Advantage Plus for up to 50% discounts on rooms and up to 50% discounts on food
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 2, 2012

Fantastic hotel. Stayed here for an early morning flight. Found it good value - especially compared to Melbourne Airport Hotels. Spotlessly clean and comfortable, could see the planes with a great view - but VERY quiet. Amazingly easy to walk over the road to the airport in the morning. Free internet in the lobby, and some great toys for the kids also. It was fine for us but older persons may have trouble with the shower as ours was over a bath with a very high side.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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