I use this hotel alot, often when flying in late at night. Tonight i arrived and there was a quenue at check in. No issue as there were 5 staff on and 3 customers waiting. As i got to the head of the queue and a receptionsit became free, he answered the phone, then as the next came free he also answered the phone. Nothing more frustrating when you are stood waiting and the staff are talking on the phone. Then as they both came off, they kept their heads down as thet scribbled notes. 10 minutes it took to check in.
I had to pay extra for wifi, only to find it wasnt working. After returning to check in i was asked to contact their helpdesk to get it restored as thet couldnt help.
This is an expensive hotel and the service tonight was poor.
- Also Known As:
- Hilton Copenhagen Airport Hotel Kastrup
- Hilton Copenhagen Airport Hotel
- Hilton International Copenhagen
- Hilton Copenhagen
- Hilton Copenhagen Airport Denmark - Kastrup
- Official Description (provided by the hotel):
- Winner of the ‘Best Business Hotel in Denmark 2013’ by Business Destinations for the fifth consecutive year, the Hilton Copenhagen Airport Hotel is located next to Copenhagen Airport, a two-minute walk from Terminal 3 arrival hall via a covered walkway. This modern Copenhagen hotel, renowned for impeccable service and awarded the Green Key Certificate for Environmental Awareness, is 12 minutes from the city center by train and Metro services. Visit attractions such as Tivoli Gardens, Nyhavn, the Little Mermaid statue, and the National Aquarium - The Blue Planet - located walking distance from the hotel. The hotel is also easily accessible to Copenhagen Cruise Port, just 25 minutes away, and the Congress Centre, ten minutes away. ... more less
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