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“disappointed with the service” 3 of 5 stars
Review of Comfort Inn & Suites Arlia Sands

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Comfort Inn & Suites Arlia Sands
4.0 of 5 Condominium   |   13 - 15 Ann Street, Hervey Bay, Queensland 4655, Australia   |  
Hotel amenities
Auckland Region, New Zealand
Top Contributor
82 reviews 82 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
“disappointed with the service”
3 of 5 stars Reviewed March 27, 2012

We were a bit disappointed with the service, as you have to call to be checked in even during business hours. We are very quite couple and don't like people much, we do all things online and making a phone call is a bit of drama for us, so were standing like an idiots near the unattended reception for about 10 minutes. We were very frustrated about this situation. There were also a lot of policies about rubbish, dishes etc. so it had a bit of negativity as well.
The room itself was okay - a bit dated, but clean and had everything we needed. But we probably wouldn't stay there again.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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53 reviews from our community

Traveler rating
    20
    23
    8
    2
    0
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16
20
Solo
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Edinburgh, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed December 4, 2011

The interior of the accommodation was fine. However, the attitude of the staff to customers is poor. From making us feel that our business was a hassle to them on check-in to the numerous signs telling guests that everything (even emptying rubbish) is their responsibility, it is clear that the customer is not important.

It's also worth noting that the pool isn't much more than a spalsh pool and the location is pretty dull and up a dark side street. There are closer places to the (limited) town and boulevard.

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlia_Sands, Manager at Comfort Inn & Suites Arlia Sands, responded to this review, December 7, 2011
It is a pity you arrived into Hervey Bay late on a Monday night and were unable to see the Bay at it’s best. Hervey Bay is a lovely quiet coastal town which is the ‘Gateway to Fraser Island’ but also boasts beautiful beaches, kilometers of bike tracks along the Esplanade, fishing, whale watching (Jul – Oct) and many more attractions that bring individuals and families back year after year. Arlia Sands Apartments, being 1 block back from the beach , is unashamedly very quiet and away from the noise of the traffic along the Esplanade which is why many guests choose to stay with us. We are within 3 mins walk of 1 restaurant which opens 7 nights a week and serves beautiful meals and several more which unfortunately don’t normally open on a Monday night. Many more restaurants are located a short drive along the Esplanade which are open 7 nights a week however most are looking to close up by 8 - 9.30pm depending on how busy it is (We know this is a little different to European countries). Unfortunately you planned your arrival during the tourist low season which is traditionally very quiet. Our very busy humpback whale watch season has just concluded in late October, and the Christmas holiday (which always sees most accommodation houses fully booked) is just around the corner.

As advertised on our website, our pool is 11m long, heated, partially covered for sun protection with shade sails, has an array of new sun lounges and pool furniture and it is considerably larger than many of the pools you will find along the Esplanade. Additionally, we are an apartment complex (as against a 24 hour reception motel) and as such our rooms are not serviced daily so we do ask that guests take out their rubbish during their stay and on departure. The rubbish bins are located close to the apartments so it is just a short detour on the way out.

We are very sorry you have not enjoyed your visit to our complex or to Hervey Bay (as noted in your review of the area). We are very proud of our apartments, the level of service we provide to all of our guests and of the local area. We hope you enjoy the remainder of your stay in Australia.
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Brisbane, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 28, 2011

A modern apartment in a 2-storey motel style building. Well appointed, close to excellent beach (no stingers, no sharks, no big waves, and no need for life guards), good reception staff, but if you have no car it is about 20 minutes to walk to food shops. Lots of tours to Fraser Island available: choose a small group in a 4WD.

Room Tip: Rooms on the north side seem to be better than south side, having large private baclconies.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlia_Sands, Manager at Comfort Inn & Suites Arlia Sands, responded to this review, December 7, 2011
John

Thank you for your comments and we are glad you enjoyed your stay in Hervey Bay. We do have great beaches and it is good that we don’t have to worry about stingers in this area of Queensland. We do have a corner shop which is less than 5 mins walk from Arlia Sands which does stock all the basic necessities. We also have 4 restaurants within a 3 - 5 min walk which serve spectacular meals. The longer 10 – 15 min walk takes you into the Torquay business district where there are numerous shops, cafes, restaurants etc as well. The bus service along the Esplanade is also handy to make your way around during the day and it operates 6 ½ days per week. We hope to see you in Hervey Bay again.
Regards Tony & Cheryl
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Bundaberg, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2011

We have recently stayed at Arlia Sands. Amenities were immaculate, the people at office were full of fantastic local knowledge and advice on tours and things to do. Very quiet location yet only small walk to awesome beach! Fantastic value for money and would highly recommend. Quite a refreshing change to be surprised rather than dissapointed.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2011 via mobile

This place was such a pleasant surprise- they earned every one of their 4 stars, and probably deserve a few more!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 6, 2011

For the price of the two bed premium apartment this is great value. The apartments have been renovated nicely. We stayed only one night and the apartment had everything we needed. It was a good size too which is important when you have a family. Unfortunately the master bed let the apartment down. It was low to the ground and lumpy.

This was great for a stop over but the bed would have had me moving out if we were to stay any longer.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlia_Sands, Manager at Comfort Inn & Suites Arlia Sands, responded to this review, October 9, 2011
Dear rachtann,

Thank you for your review. The Premium apartments are great value and very spacious for families. Thank you also for your comment regarding the bed, we will address that.

Thanks for staying with us and we do hope your future travels will bring you back to Hervey Bay and Arlia Sands!

Regards Cheryl & Tony
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Chinchilla, Australia
1 review
5 of 5 stars Reviewed August 16, 2011

Recently we were lucky enough to spend a few days relaxing at Hervey Bay. It had been years since our last visit and we were not disappointed on our return. Arlia Sands had everything a family could want. The premium self contained family 2 bedroom unit had everything that we needed. We especially liked the reverse cycle air conditioning and fans in the bedrooms. Not to mention the undercover parking, pool area and bbq facilities. Oops forgot to mention the abundant supply of hot water ! Even though Arlia Sands is located off the main esplanade we enjoyed the short walk to the beach and local shops. Thank you to the management staff for making our stay memorable.

Room Tip: The bath in the premium 2 bedroom unit is worth the extra money
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlia_Sands, Manager at Comfort Inn & Suites Arlia Sands, responded to this review, October 9, 2011
Dear cnhart,

Thank you for your great review. We were very happy to have you stay with us again. The Premium apartments are definately good value as you said.

We love being just off the Esplanade as there is less traffic noise and still only a minute's walk to beautiful Shelly Beach.

We look forward to welcoming you back to Arlia Sands.

Regards Cheryl & Tony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Arlia Sands

Address: 13 - 15 Ann Street, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Beach Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #29 of 50 Specialty Lodging in Hervey Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Comfort Inn & Suites Arlia Sands 4*
Number of rooms: 24
Official Description (provided by the hotel):
Just off the Esplanade at Torquay, Arlia Sands is the perfect location for a quiet relaxing holiday. Beautiful Shelly Beach is only 75m away. One and two bedroom, air-conditioned, self-contained apartments with Cable TV, CD/DVD player and undercover parking. Enjoy our 11m heated pool and BBQ terrace with friends and family. Close to shops, restaurants and bus service. ... more   less 
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Also Known As:
Comfort Inn Hervey Bay
Hervey Bay Comfort Inn
Comfort Inn & Suites Arlia Sands Hervey Bay, Fraser Coast

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