We stayed here for 3 nights. The room had a mouldy shower curtain and there were animal droppings on the window sill. On our first day, we enquired about the Reef Aquarium. The owner told us that we need to look up info ourselves (even though he was in front of a computer). On our second morning, the room was not serviced. The cleaning person just left clean towels on the toilet seat. We were located next to a bunch of people that decided the car park was the place to drink and smoke all day and all night. All whilst their baby was left crying in the room. Their car boot became a drinking table. By the second morning and after our room wasn't serviced, we'd had enough. Luckily the owner was out and his partner was there. She apologised and accepted our request to change rooms so that we'd have at least 1 good night's sleep. She also thought it was ridiculous that those people were permantly drinking and smoking in the car park. So we wasted over an hour with all this. On the morning of our departure, we took our time before checking out (we'd lost over an hour with having to move rooms). The owner said it was fine as long as we paid. So whilst we paid we told him how terrible our stay had been. He didn't careless. Wasn't phased that the room wasn't cleaned and he said those people in the car park were doing nothing wrong. And besides he could do nothing about it he said. Then he became rude and told us to hurry up and pack our things. We will never stay there again and this owner really gives Best Western's a bad name.
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- Also Known As:
- Best Western Hervey Bay
- Hervey Bay Best Western
- BEST WESTERN Ambassador Motor Lodge Hervey Bay, Fraser Coast