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“Despite the owner we had a great rental.” 4 of 5 stars
Review of Safari 4WD Hire Day Tours

Safari 4WD Hire Day Tours
102 Boat Harbour Drive, Hervey Bay, Queensland 4655, Australia
07 4124 4244
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Ranked #19 of 23 activities in Hervey Bay
Type: Tours
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Attraction Details
Owner description: Safari 4wd Hire is a family owned and operated business with over 15 years experience specialising in providing personalised service for couples, families and small groups wishing to hire off road vehicles to explore the amazing world heritage listed Fraser Island. Our office in Hervey bay is perfectly located only in the centre of town just a short drive to the Fraser Island barge landing. We’re even recommended by Lonely Planet, Rough Guides & Lets Go Travel Books!
New Westminster, British Columbia, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Despite the owner we had a great rental.”
4 of 5 stars Reviewed June 23, 2012

I read the review of the person before us, and it was funny, I had a very short run in with him at 6:45am when we were waiting for our 7am pick up time. He was told me in a quite rude manner that they weren't open till 7 and not to bother him. I remember now how off put I was and really wanted to punch him out. I suspect that his people skills are not existent after hearing about the reviewer before ours.
That being said the actual person who finally did do our 1 hour safety demo was awesome! I also dealt with 2 other staff members who were super nice.
The Toyota Land Cruiser we got was in great shape and performed amazingly. We would definitely recommend this place with the caveat that you might have to deal with the the rude owner, but it's worth the angst to get a great truck.

Visited March 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Madrid, Spain
Senior Contributor
23 reviews 23 reviews
4 attraction reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Dont Hire a car in this establishment”
1 of 5 stars Reviewed February 24, 2012

I don’t recommend anyone to hire a car in this establishment. The person in charge (the owner, we suppose) treats you like rubbish. They don’t give you a good service to customers. They charge for things you haven’t used. We felt humiliated, apart from having lost half a day in Hervey Bay.
We arrived in Safari 4w drive at 14:30 on a Thursday to get to Fraser Island the following day. They were supposed to give us the car that day before than 15:00 as it was in the mail sent. After having been waiting there for 2 hours with no information, they told us that our car hadn’t been given back yet. We asked for some explanations and the person in charge got angry and said that if we continued like that he will throw us out from his establishment. All because we told him we thought it was unfair that he charged us for that day as we wouldn’t be using the car. He answered –as an excuse- that they normally give the car the day before just for courtesy. In conclusion, after being there for nearly 3 hours, wasting time, because no-one gave us any information we left empty handed. In consequence we didn’t have the car to go to our hotel, or for dinner that night, and didn’t have the car to go to buy food for Fraser (which is a must). There was a person in the company though, that gave us the induction course to go to Fraser, that was very nice and he really helped us out and we thank him for that.

Visited September 2011
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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