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“Big disappointment” 2 of 5 stars
Review of Riviera Resort

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Riviera Resort
386 Esplanade, Hervey Bay, Queensland 4655, Australia   |  
Hotel amenities
Ranked #12 of 23 hotels in Hervey Bay
1 review
5 helpful votes 5 helpful votes
“Big disappointment”
2 of 5 stars Reviewed July 29, 2012 via mobile

Myself and my wife stayed in a 2 bedroom apartment for one night and were extremely surprised and disappointed with what we found. Filthy carpets, mouldy walls, ants crawling all over the air conditioning units, and worst of all, badly stained bed clothes.
These are problems we would not expect from a 4 star luxury apartment as is advertised outside the resort. The rooms are very dated, with old furniture and in need of refurbishment.
The positives are that the space was very good, with all of the appliances you would expect in a good sized apartment. The staff were also very friendly and good to deal with.
Despite the positives, we definitely would not consider returning.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tor B, Owner at Riviera Resort, responded to this review, November 24, 2013
Dear Guest,
We are sorry to hear your experience at Riviera was not of the standard you expected although this was under the previous management. Riviera now has new management and has taken steps to improve the facilities at the resort including new bedding and linen in all apartments. We are getting very favourable feedback from our current guests and do hope we can welcome you back in the future.
Kind regards, Riviera Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 15, 2012 via mobile

One bed apartment. So run down, carpet badly stained, bedspread also stained. Shower recess looks like it had been neglected for years, mouldy and the doorway rusted. Disgusting and disappointing.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tor B, Owner at Riviera Resort, responded to this review, November 24, 2013
Dear Guest,
Thanks for letting us know of the issues you noticed when staying at Riviera. Riviera Resort is now under new management and we have been very focused on lifting the overall standards including new bedspreads and linen in the apartments. We would love you to visit us again.
Kind regards, Riviera Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 28, 2012

When we were here we found this hotel fantastic. The staff were all clearly competent, perfectly friendly and acted in a professional manner. The rooms themselves were very clean and the location is superb - right on the main strip. I would definately recommend this hotel.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2012

I felt the staff were friendly & honest.

Units Clean, neat & tidy.

Great location & facilities

Larger rooms, great for kids that send you crazy.

We found our special rate was great value.

Would stay again.

Thankyou

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 9, 2011

great location with beautiful beach just across the road. we stayed in a spacious 2 bedroom 1 bathroom unit on the 2nd floor and the room was clean and well equiped. i had an issue with the bedspreads which room service actioned imediately and i found management most helpful. the pool is great! we have a 4y/o and a baby who both immensely enjoyed the warm water in the lagoon style pool...the shallow end was covered with a sun shade and shallow enough for baby to splash about with her bath toys. overall it was a great place for us to stay.

Room Tip: If 'Queensland cane' furniture is not your style just ask manangement as the rooms are indiv...
See more room tips
  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2011

Had a 1 bedroom apartment on 6th floor. Only complaint the shower had a leak and didn't work properly, otherwise we were extremely comfortable. Lovely big deck where you could dry your clothes outside. Had washing machine and dryer. Great facilities inside and outside. Lovely pool area, tennis court, bbg facilities. Loved being on the Esplanade and the beach just over the road. Easy walking to some restaurants and cafes.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast QLD
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 3, 2011 via mobile

Great value, 5 people in a 2 bed appartment on the water for a little over 100 dolars a night. Staff were friendly and helpful, grounds were beautiful, rooms clean, location perfect. Thank you very much. We truly enjoyed our stay, and will happily recommend this hotel to friends.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riviera Resort

Address: 386 Esplanade, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Hervey Bay
#6 Top resorts Hotel in Hervey Bay
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
At Riviera Resort you can discover the pleasure of staying at one of Hervey Bay's most beautiful water front accommodation complexes. Riviera boasts 1, 2 and 3 bedroom apartments and an excellent range of amenities for the discerning holiday maker of all age groups... Entrance to the beach is opposite the Resort...Just a few steps through the delightful nature strip where there are many native plants regenerating. The beautiful, safe sandy beach of Hervey Bay is a continuous 14k in length. For the more athletic guests, there is a cycle track and footpath along the length of the Bay. Our delightful heated tropical pool is huge with a safe 'beach' end for small children and you can relax in the spa or adjoining sauna, or rustle up a barbecue at the facilities adjacent to the pool. ... more   less 
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Also Known As:
Riviera Resort Hervey Bay, Fraser Coast

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