Everything about this resort irritated me. Maybe I'm a bit precious, a tad spoilt, but when I see it's a resort with great luxurious looking photos, I expect a resort, with a natural high standard and what you'd normally expect from a resort right on beautiful hervey bay.
My sister won three nights in a "studio" room in a competition. We saw the gorgeous pool shots and clean looking sexy rooms on the web, so we were really excited about a weekend away whale watching, Her "studio" was merey a bog standard hotel room, a double bed in motel style room with a shower and toilet. It did have a small balcony right on the road which lacked privacy. Since we are both independent sisters,and she unfortunately snores like a truck, (sorry sis!) and we couldn't trade the value of the room to put towards a suite which could accommodate two beds, I paid for a room "next door". Mine appeared to be an identical room, new, basic, but fresh, a kettle only and tiny fridge with no freezer compartment, and NO minibar, there's a paltry display at reception with assorted chocolate bars, cans of pop. There is aTV which is smaller than most PC monitors,and no movies, no foxtel,no Austar, No ice, or ability to get ice. Just white sheets on the bed, no duvet. Heres the real killer though, "for the benefit of the clients" they say,there is NO room service whatsoever. While this might work for a one nighter, it doesn't work for a three nighter, since there's no cleaning facilities, such as to wash your coffee cups or the floor.
Also wierd and client unfriendly is the design if the building. As you alight from your car out the front, you are faced with a massive set of steep stairs. There is a sign telling you if you have heavy luggage, haul it down the back of the hotel Under the stairs, find the minuscule lift, and catch it up to reception. alternatively, park downstairs, where there's no where near enough parks for all the guests, and no allocated car parks, then put your luggage on a trolley (ours had a bung wheel which made it impossible to steer and it only JUST made in into the lift if we stood alongside side).
We anxiously went to check out the pool which photographed so well. To get there you go along this "corridor" at the back of reception,which is also the way to get to other apartment blocks. Unfortunately,the corridor has a huge upward mound, right in the middle of it, as if someone got the building wrong, it is marked with striped tape,but you still fall over it, because it is so unexpected. also sharing the corridor is a narrow, open restaurant, Smoky Joes. it's a wierd design, when you dine in the "restaurant" there are people continuously walking past you to get to pool, apartments etc.
the pool is also long and narrow, In the centre of the two other buildings, and there is a heated spa pool, a heated small square section and a longer cooler section. Like everything else,it looks very new,but is totally devoid of any decoration, no plants, no features, just tiles and Pool and the hot sun, there are metal and mesh chairs some small tables and only a handful of lounges, not nearly enough for the number of guests. the wind and dust blow through and it's not a very comfortable or zen type of experience.
Everything In this resort is bare,basic, new but devoid of any character or service. The staff try hard but they are really young and untrained in customer service.
irritatingly, while my sister's room was "next" to mine, they were both part of two separate "dual key" rooms where there is an outer door and an inner door and you need electronic keys for both. Therefore we couldn't access each others rooms, because the outer keys were different and if you knock,the inner door is too far away to hear, We tried to explain this to the reception, who looked at us blankly. We took the to the rooms and showed them, then they gave us new electronic keys which still didn't work. On the second attempt we got it right.
We dined in smoky joes, and the service was barely adequate, slow, the two on staff chatting with each other while guests looked around and called for someone to take their order. Both Our meals, no frill menus (I had burger and she had carbonara) were delicious but small servings.
The smoky BBQ sauce in my burger, which was supposed to be the highlight, was a tiny drop of sauce no bigger than a small coin, but the home made burger was flavour some and delicious.
My sister raved about the carbonara,
The positives, the hotel is really ideally situated if you are going whale watching, since it is accross the road from the boat Harbour. However there is no view, you are on the apposite side,
The verdict, well it's not for me, andI would never stay again, but for budget conscious people who want a bed from the night, it's very clean and adequate,
Get a room at the back, preferably by the pool and a suite
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Aussie_ Professional,
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Thank you for taking the time to review our resort and I am sorry it was not up to your standard. I would like to address some of the issues you have raised in your review.
Our Hotel rooms or Studio rooms are a traditional hotel room fitted with modern finishing’s, king size bed, bar fridge, ensuite and furnished balcony. The photos displayed on trip advisor are a true representation of the rooms and can be seen as a King bed in a room with ensuite. Our Hotel rooms are 40sqm which is slightly larger then the industry average of 25-35sqm.
Should you require a larger room with more in room facilities we do have fantastic 1 bedroom suites which have full size kitchen, living and dining area spacious bathroom, washer machine and dryer, smart T.V and furnished balcony.
We do not have in-room mini bars however at reception we have an extensive range of soft drinks, beer, wine a range of pre mixed spirits and a large assortment of chips and chocolate. These are all at very reasonable pricing starting from $4.5 for a beer to $12 for a bottle of wine. Unfortunately we do not have foxtel however our rooms are fitted with smart T.V’s which offer complimentary access to in-house movies and internet.
Ice is readily available and can be requested at reception or from the restaurant. All our beds are fitted with a duvet; we do use a technique called triple sheeting which is where we place a sheet on the mattress then a second sheet on top then the duvet with the 3rd sheet on top, all of which are white which ensures that they are crisp and clean.
In regards to housekeeping we do offer two rates being “eco” and the other being “deluxe” and this is for the benefits of our customers as those who do not require housekeeping service receive a discounted rate.
The entrance to the hotel is up some stairs I understand at first it may seem strange to have the elevator underneath the stairs however once you park your car and remove your luggage you will then notice having the elevator located in the centre of the carpark is much more convenient than if the elevator was located right at the entrance. For those who struggle with stairs the walkway from the entrance to the elevator is roughly 15 metres.
There is unfortunately a slight raise close to where the public bathrooms are located, this is so guests that are in wheelchairs are able to access the bathroom. The area has hi-visible tape on the slight raise and a sign hanging from the roof warning of the raise.
Our fabulous 42 meter swimming pool is the showcase of our property with tables, chairs and sun loungers available. There is also a number umbrellas located around the pool to keep the sun off you when you are not in the pool. I am surprised at your remarks regarding no plants around the pool area as they are number of garden beds lining both sides of the swimming pool.
I am sorry to hear that the prize you had won was not up to your standards and we will review the issues you have raised for future improvement.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.