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“Bit disappointed” 3 of 5 stars
Review of Aspen Court Motel Kaikoura

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Aspen Court Motel Kaikoura
4.5 of 5 Motel   |   154 Beach Road | PO Box 181, Kaikoura 7300, New Zealand   |  
Hotel amenities
Ranked #3 of 20 Hotels in Kaikoura
Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Bit disappointed”
3 of 5 stars Reviewed September 9, 2012

My parents and I recently stayed here for one night during our 20-day roadtrip around New Zealand. We stayed in a studio room.

We arrived at the motel at around 6:30pm, and there was no one at the reception. This doesnt normally bother me, and the lady who attended us was an easy phone call away. She was polite and showed us to our room, however she felt somewhat distant and in a hurry to leave.

We had a ground unit (Rm 5) which seemed to be designed as a disabled access unit. Maybe this was the reason but the bathroom sink and the toilet was bit low and slightly awkward. The drain in the shower was not working properly and this was really kinda gross when we were showering.

Other than that the room was really nicely decorated and looked pretty fancy. The beds were very comfortable. There was noise from the road + trains but not enough to disturb my sleep.

Overall Im not sure why the other tripadvisor reviews have been so good. Perhaps if we booked a more expensive room we would have had better experience. I wouldnt mind staying here again, but I would probably look into other choices next time I come through.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, September 12, 2012
Thankyou for your review however we are dissappointed that we only find out through a review if there is an issue with the room. Since this review was posted it took all of 2-3 minutes to fix the shower issue, so you could have had a more pleasanter shower if you had of informed us of this at the time. As the lady who checked you in, was looking after the motel while we were having some time away, we are dissappointed you felt this way, and we will discuss this with her if we require her services again. However it sounds like you had a comfortable nights sleep and wish you happy journeys for the future. For future guests please contact us during your stay if you feel something needs fixing, to ensure the full satisfaction of your stay. As that ol saying goes, can't fix it if we dont know its broken.
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418 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Hong Kong, China
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 6, 2012

Excellent, well kept, comfortable accommodation - immaculately clean and very well equipped kitchette. The owner is very helpful and full of local knowledge, and generous in terms of the wifi etc. Good guest laundry and nice quiet rooms which you can park right outside. We really liked it, and we had one of the cheaper rooms.
Lots to see and do locally, and good takeaways and supermarket nearby.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, September 8, 2012
Thankyou for your comments and we are pleased you had a comfortable stay with us in Kaikoura. It is good to hear that our services and appliances met your needs, with FREE internet, complimentary laundry powder however the machines are coin operated, but only some rooms you can park directly outside your room, some rooms are located away from the car parking area. The Supermarket is only 150m away so easy to get supplies.
We hope the rest of your trip was as comfortable and enjoyable.
Enjoy the journey
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Keewatin, Canada
Top Contributor
65 reviews 65 reviews
46 hotel reviews
Reviews in 43 cities Reviews in 43 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 2, 2012

Room on the second floor was great. Big, clean, good wifi. Had a glimpse of the Pacific out to the side. Sheep in the back. Didn't realize how close we were to the sea but there were private paddocks and so on between the motel and the beach. Good parking. Had it all.

Room Tip: Second floor is almost always best.
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, September 4, 2012
Thank you for your review. We are pleased that you enjoyed your stay. Usually through the winter months there are sheep in the back paddock, its a shame they arent friendly enough to give a pat to, but we always try. Glad you found our parking and Internet access of good use.
Enjoy your journey around NZ.
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Kilcullen, Ireland
Top Contributor
145 reviews 145 reviews
35 hotel reviews
Reviews in 59 cities Reviews in 59 cities
118 helpful votes 118 helpful votes
2 of 5 stars Reviewed August 31, 2012

My girlfriend and I stayed in the Aspen Court Motel for one night while traveling around the south island of New Zealand and our overall feeling was one of disappointment. Upon arrival, we found that there was no-one at the reception desk. We had to use the phone on the desk to inform the person on duty that we were at reception and she arrived shortly afterwards. I felt that she was not particularly welcoming. Our room was exceptionally clean and well decorated with modern features. We had been looking forward to using the 'futuristic' shower which had been highly billed on the website that we made the booking on. We both found, however, the shower to be a bit of a let down. While others might like it, there was just a bit too much going on in it for me! When we returned to reception to enquire about dining options, it was deserted again. We were then advised to eat in Robbie's Bar and Bistro near the hotel. Do NOT eat there!! Both the food and service were really poor. When checking out the following day, the reception area was again empty. It appeared to us to be common practice in this motel. Overall, we just felt that this motel seemed to have forgotten that it was working in the hospitality industry as unfortunately it was sadly lacking.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, September 2, 2012
We are concerned that your stay did not meet your expectations. One thing that we try to inform everyone of is that this is a motel service and not a hotel service. The main difference is the there is no restaurant on site and the management couple live on site and work reception, laundry, maintenance, the works in order to keep rates affordable for our guests. We apologies that we were not in reception when you needed us but as we were only a few moments away this does not normally upset our guests. The Luxury Showers do have a mixed response, as some people like all the gadgets and experiences of the radio, lights, sauna vent, foot massage etc yet others do not wish to read the instructions to get the best out of it. We do have the showers set of a standard shower flow so if too complicated everyone can still just have a regular shower. We are dissappointed that you have put your restaurant/bistro experience in with our property which are 2 completely seperate businesses. We inform people of places to eat that is suitable to the guests needs (closeby, dietary requirement, time of day/night or even service type etc), so as you chose to dine at Robbies, this was your decision. Please feel free to contact us if you wish to discuss these issues in more detail
We hope you enjoyed the rest of your trip around NZ
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Boxborough, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 6, 2012

The Aspen Court was decent value for money for my son & I - the front desk fella was friendly and helpful (as were all Kiwis we met on our travels). The room was comfortable and the hotel is well located.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, August 9, 2012
Thank you for your comments and we are pleased you had a comfy stay with us at Aspen Court Motel. We trust you enjoyed what Kaikoura had to offer you and your son and hope teh rest of your trip was as good.
Enjoy the journey
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Brisbane, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 3, 2012

We had a one night stop over in Kaikoura on our way through to the West Coast.
Upon arrival the owners were extremely friendly and so very helpful.
He told us about a little waterfall where the seal pups go and also recommended a fabulous local restraunt for dinner.
The rooms were cosy and super clean!
If I was ever going to Kaikoura again, I would certainly stay at Aspen Court and have no hesitations about recommending it to others.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, August 8, 2012
Thank you for your comments. It was great meeting you and please you enjoyed our service and had a clean and cosy stay with us. The Ohau Waterfall is a very special place so glad you had the time to stop in the best month to see them! Hope you enjoyed your trip to the West Coast.
Enjoy the journey and hope to see you in the future if plans permit!
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Singapore
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 26, 2012

This is one of the best motels we stayed in during our last NZ trip. Rooms are spick and span and immaculately clean. The staff are very friendly and also willing to give advice and tips.
The beds are very very comfy and the spa showers a real treat after a long hike. The motel is located just outside the town centre and close to several restaurants and a mall which has a supermarket. The rooms come with a kitchenette, however when we used the electrical frying pan the smoke alarm went of. This prevented us from further using that. According to the owner this happened all the time, as we could hear later that night in another room well. In my view they either have to throw away that pan or adjust the settings of the fire alarm. Apart from this we thoroughly enjoyed our stay and we I will be back for my next trip to NZ later this year.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenCourtKK, General Manager at Aspen Court Motel Kaikoura, responded to this review, August 8, 2012
Thank you for your lovely review. We pride ourselves on the presentation of our rooms and are so pleased this met your expectations. The Luxury shower would have been a treat for your feet after your days of walking with the foot massager function! Since your stay we have removed the electric frypans from the rooms however they are still available for our guests to use upon request, in which we give suggestions on cooking methods, to reduce the chance of alarm activation. Looking forward to catching up again with you when you are next in the neighborhood. Until then happy travels
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Additional Information about Aspen Court Motel Kaikoura

Address: 154 Beach Road | PO Box 181, Kaikoura 7300, New Zealand
Location: New Zealand > South Island > Canterbury Region > Kaikoura
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kaikoura
#3 Luxury Hotel in Kaikoura
#4 Family Hotel in Kaikoura
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Aspen Court Motel Kaikoura 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Aspen Court Motel prides ourselves on Comfort and Cleanliness. Our commitment to hygiene has set a new high standard in the industry with our 5 star Hygiene Certificate. All rooms have Super King size beds. We offer FREE internet access. ... more   less 
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Also Known As:
Aspen Court Hotel Kaikoura

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