We came to this place on the recommendation of the Sept 2010 Lonely Planet. It said they had free internet. We got there and we were told that the internet had a charge something like 2 or 5 dollars and hour and that instead of $30 it was now $35 for a powered site. When we mentioned that the book said different, we were told our book was 3 years out of date, so which I mentioned that it was published Sept 2010. To this she said the Lonely Planet had been asked to update it (This is a common excuse in places like Vietnam, & I never believed it then either). We let it go and checked in.
The next morning we were running a little late. Check out was at 10am. The owner came into the bathroom said something like "I’m hosing¨ which I didn’t understand and thought she meant that she was cleaning the bathroom, so I said ok. 2 minutes later she came in shouting telling me to turn off the shower, and if I didnt she would throw a bucket of water into the shower. To be clear it was 10:15 when I left the shower. When I was back at the van she came over to discuss it, and I asked her if she thought her attitude to a customer was acceptable. She said we weren’t following the rules and she only ever has problems with people who don’t follow the rules, my response was, its 10:15am and are you kidding me? Her response was "well we close the facilities at 10am so I can clean" (she closes them between 10am-12pm, "if you want I can charge more and hire a clean". My girlfriend got a similar response in the kitchen (which also closes for 2 hours). The owner has no concept of customer service and customers seem like an inconvenience to her. I will make sure that if I am ever back in Greymouth I will make sure not to inconvenience this person.
Avoid the owner, seems nice but is a bit odd
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
You are a man of your word. You promised a bad review when you left and have delivered one.
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You came to stay with us (2012) and upon checking in found that some of the information in your September 2010 Lonely Planet Guide was incorrect. We did have quite a lengthy conversation about the fact that we do not have free internet (and have not had for 4 years) and also the fact that the powered site was $35 when your book said $30 per night. If you recall I explained that the staff from Lonely Planet had recently visited (the first time in 7 years). They apologised on behalf of the Lonely Planet for the incorrect information in their book and also apologised for the guests arriving expecting free internet when there was none on offer (and hadn’t been for 4 years). If you did not believe this explanation I do not understand why you decided to stay. Why bring this up now after you have left?
I would just like to offer a little advice when you are next travelling, even though I would have thought experienced travellers like you and your partner would have known this already. When travelling around the world, be it New Zealand, Vietnam or any other country, when you arrive there is FREE up to date information on all activities and accommodation at the airport, I-sites, accommodation providers and most of the activity centres also have this information. If you collect this at the start of your travel in whichever country you arrive in it will prevent you from being disgruntled about prices and information you have from a book that is published in 2010 (and you have to pay for it).
When you checked in you signed a registration form which says you agree to check out by 10.00 a.m. and we even had a discussion about this at the time of check in. If you want to stay later, you are more than welcome to come up to the office and discuss this. The time is clearly signposted outside the kitchen and ablution block – CLOSED between 10.00 and 12.00 for cleaning. (we do not hide this fact – it is there for everyone to see so there are no surprises).
I was running a bit late the morning you have mentioned and did not arrive down to the park until 10.15 a.m. I suppose if I was on time you wouldn’t have had the chance to get in the shower at all and would have been even more disgruntled. At least you got to get clean. The first two requests for you to get out of the shower were quite polite. A “sorry” and “I will get straight out” would have been the right answer, not (give me a few minutes!). On the third request you clearly had no intention of getting out so for the fourth request I had to think of something to say to get you out of the shower. If I was using the facilities after closing time (without previous arrangement with the management) and someone came and asked me to get out, I would have said “sorry” and got out, not say I will just be a few minutes and have to be asked 4 times.
You and your partner were the only people in the park using the kitchen, showers and still had your campervan plugged into the power after 10.00 a.m. The other two guests that were using the kitchen were asked to finish up as it was after closing time. They said sorry and packed their food up and left. It was only you and your partner that had a problem with the clearly marked closing times of the facilities and your obvious special need to have a different check out time to everyone else in the park.
You also made a comment about the kitchen being closed for 2 hours. That really shouldn’t be of concern to you as you booked in for one night and if you had checked out at 10.00 a.m. with all the other guests it doesn’t really matter how long the kitchen is closed. Check in is 1.00 p.m. and the kitchen is all clean and ready to go by then.
We enjoy what we do and enjoy meeting people from all walks of life and countries (as we have done a lot of travelling ourselves). We are people just trying to do an honest day’s work and providing people with clean and tidy facilities for all of our guests so they have an enjoyable stay, which I think the majority have. We are sorry that you did not have a pleasant experience but unfortunately some people we cannot please because unless they are doing what they want to do when they want to do it, rather than respecting clearly marked guidelines, we will never be doing the right thing in their eyes, so no enjoyable stay for them.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.