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“Random visit, full satisfaction” 5 of 5 stars
Review of Suk Jai Thai Restaurant

Suk Jai Thai Restaurant
93 Kamo Road | Kensington, Whangarei 0112, New Zealand
+64 9-437 7287
Website
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Ranked #2 of 90 Restaurants in Whangarei
Certificate of Excellence 2014
Price range: $15 - $24
Cuisines: Asian, Thai
More restaurant details
Restaurant details
Dining options: Breakfast, Lunch, Dinner, Late Night, Reservations
Description: The only Thai restaurant in Whangarei which received the prestigious "Thai Select" Award from the Prime Minister of Thailand in March 2013 to certify and recognise Thai restaurants outside Thailand which serve authentic Thai cuisine of the highest standard.
Palmerston North, New Zealand
Contributor
11 reviews 11 reviews
7 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Random visit, full satisfaction”
5 of 5 stars Reviewed January 8, 2014

Arrived late in Whangarei after a full day driving, we ended up in this Thai restaurant only because the pizza place next door advertised in a brochure was closed. It turned out to be very fortunate for us. Great food, so much choice, fast service. Got the sweet and sour meat dish and the highly recommended option on the menu. We highly recommend it!!

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

Visitor rating
    86
    38
    2
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Whangarei, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
4 helpful votes 4 helpful votes
“Proper Thai”
5 of 5 stars Reviewed January 4, 2014

Extremely good food. Good portions and the staff were great. Have been now a few times and not been disappointed yet.

Visited June 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei, New Zealand
Contributor
19 reviews 19 reviews
13 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Yum”
5 of 5 stars Reviewed November 25, 2013

The food here is brilliant and the service is just as good. But better book in advance as this place gets full very quickly. Even on a weeknight. My husband and I live over the road and buy take-outs almost weekly but decided to go for his birthday in October and mine in November. Both times we got a free dessert for our birthdays and each time they were turning people away by 7.00pm.

Visited November 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Disappointing”
2 of 5 stars Reviewed November 10, 2013 via mobile

Food here is OK but there is better Thai in Whangarei. Worst aspect was staff hurrying us (eg clearing plates before everyone in the 4-person group had finished). This despite a nearly empty restaurant early in the evening. Staff were quite surly too.

Visited November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charn T, Owner at Suk Jai Thai Restaurant, responded to this review, November 20, 2013
Response written 21 Nov

After this review had been posted I have shown it to all front of house staffs. None of them could remember any group of four who visited our restaurant early evening on "almost empty" evening. I then checked all of sales transactions on every single day the week prior to the day this review was posted and there was no table of four on early evening on any day. All other tables in the transactions in that week were either table of 3, 2, 6 etc but no table of four.

Thus I decided to send a private message to this user, asking him to provide details of his visit (date and time) so that we can make further investigation on his visit (if there was ever one at all). Because there was no record on our part, and it was not the first time we have had people posting fake reviews online alleging negative things which never happened in an attempt to destroy our excellent reputation.

I have waited until today (eight days) and there was no response from this user. Thus there was no other conclusion but that this review was not genuine.

Our front of house staffs are carefully selected to provide excellent service to all customers. All of the staffs were shocked to read such allegation that they were surly. They all told me they could not remember this ever happened, nor any of them remember any party of four arriving early evening in the past week prior to the review being posted.

Thus, I have already contacted Tripadvisor requesting this review to be removed. Hopefully with all the evidences and information provided this would be a prompt process, especially considering there was no evidence of visit provided from this user.

However, I have no idea how long this review will be here before it gets removed.

To Tripadvisor users suspecting that our food or service is not good:
1) Our restaurant is the only Thai restaurant in Whangarei that received "Thai Select" Award from Thai Prime Minister personally upon her NZ visit (altogether there were five restaurants only). No other Thai restaurant in Whangarei but us has ever received this award.

2) Please compare this review to other vastly positive reviews, all by genuine customers, who praise our food and service to be top notch, and use your own judgment as to whom you should believe: the vast stream of users who are genuine, and give good details of their visit to our restaurant, or this user who gives no specific details about any of the visit, and fails to provide evidence of his visit when requested to support any of his allegation.

Thank you for reading our response and look forward to welcome you all. We sure do our best in a hope to provide the good dining experience to all our customers.

Charn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Best Thai Ever”
5 of 5 stars Reviewed November 9, 2013

The owner of Suk Jai had a Thai Restaurant in Christchurch before the earthquakes hit, my husband and I were regulars there. We were delighted to find that they had restarted. We now live in Auckland and drove 2 hours for dinner last night and we were not disappointed, the BEST THAI EVER. We had the fried tofu, green curry and drunken noodles and they all tasted just how we remembered DELICIOUS! The owners even remembered us and our favourite orders. If you are looking for amazing Thai and wonderful service then you should dine here.

  • Visited November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charn T, Owner at Suk Jai Thai Restaurant, responded to this review, November 11, 2013
Dear Gemma

Thank you very much for taking the effort to drive 2 1/2 hours from Auckland on your day off just to have a meal up here with us. You have no idea how happy I feel when I saw you and your husband coming in through our doors, knowing we have served you and your husband for years down in the South Island and suddenly the earthquake just forced everyone to go all their own ways to all different places. All the best for your move to Auckland and we are happy to serve you both whenever you are up in Northland for leisure or for business.

Best WIshes
Charn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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