The customer service is terrible to say the least – the worst I have received in any accommodation so far.
The accommodation does not comply with building code.
There are no fire extinguishers available – even though these are required for all accommodation.
The toaster tripped out the safety switch cutting all power to the room. When informed of this, the manager switched the power back on but did not replace the faulty appliance and made it clear she never would.
The TV did not work. We tried using the remote and pressing every button we could find on the actual TV as well as plugging the TV into a different electrical outlet - no success. When the manager was informed of this she called us stupid for not being able to find the little button on the bottom of the TV to switch it on. Perhaps instructions would have been useful, or otherwise staff should switch the TV on to standby prior to check in.
The spa is not much of a selling point. I would call it a one person spa. If you wish for a romantic experience with your partner be prepared to be cramped.
The room was tidied but the floors were not cleaned and the tea light candles that were provided were not replaced (surely they could spare the 15c for new ones for a $200 a night room).
There was no breakfast provided.
When a complaint was made regarding the TV and toaster the manager responded extremely rudely, yelled at me and basically said they were at no fault at all.
- Also Known As:
- Adamson`s Riverside Hotel
- Adamson`s Riverside Hotel Margaret River
- Adamsons Riverside Accommodation Hotel
- Adamsons Riverside Accommodation Margaret River
- Official Description (provided by the hotel):
- At Adamson’s Riverside we make every effort to ensure our guest’s stay is as comfortable and enjoyable as possible. As soon as you arrive you will be warmly welcomed as we provide a home from home friendly atmosphere.Our commitment to you is to really make a difference in your time spent in Margaret River leaving you feeling relaxed and energized, share our enthusiasm for what is probably one of the most inspiring regions in Australia.Choose Adamson’s Riverside as your place of holiday here in the beautiful natural attraction of the Margaret River region. ... more less
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