When we arrived we found a nappy left from previous guests in the apartment. Spa was moldy. Curtains and lounges was dirty and full of stains. There were no Shampoo. There were no electric blanket. We were so disappointed that requested to cancel our stay and find another place. After too much discussion finally manager said that you can leave but you have to pay for one night. We decided to stay one night and leave tomorrow and as the weather was too cold asked them to at least provide us with electric blanket which was supposed to be there anyway as per their advertisements. To our surprise manager said we provide it but you have to fit it yourself otherwise we charge you for 2 nights!! Anyway they dropped a pack that was supposed to contain 2 electric blankets for 2 bedrooms. When before sleep we opened the pack noticed that there is only 1 electric blanket in the pack. We were so tired of their customer service that didn't bother to call them to request another blanket. BTW after complaining about shampoo they dropped only one 30ml bottle of shampoo for 3 people!!
Overall if all of those was happening in a 2 star accommodation that was not probably surprise but those things and specially the way that manager handled situation were far away from what expected from a 4 start accommodation.
- Also Known As:
- Margarets Beach Hotel Margaret River
- Margarets Beach Hotel
- Official Description (provided by the hotel):
- *** Location Location Location ***Offering idyllic 4 star Margaret River Accommodation by the sea, Margarets Beach Resort is one of the best beach resorts in Western Australia (WA). It’s the perfect location for a romantic getaway or memorable family holiday in the renowned Margaret River Wine Region.Just 10 kilometres from Margaret River town, on WA’s spectacular South West Coast, and just 500 metres from pristine Gnarabup Beach, Margarets Beach Resort is the only resort accommodation by the sea.You can enjoy everything the Margaret River Wine Region has to offer, with easy access to the South West’s world-class wineries, caves, national parks, nature walk trails, surf breaks and other outstanding attractions and tours.The beach holiday resort offers a range of accommodation options for your Margaret River break. Choose from views to the magnificent coast, resort pool and gardens or the natural beauty of WA’s Naturaliste Ridge. And it’s just a short stroll to Gnarabup Beach, where you can enjoy the water playground or take in the stunning west coast sunsets.You’ll also benefit from a range of resort facilities to make your stay even more enjoyable.Relax, unwind and enjoy your Margaret River experience at Margarets Beach Resort.Includes Free WIFI. All our accommodation is Non Smoking. ... more less
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